Uffizi Gallery: Self-guided App Visit & Optional Accademia Museum

Good Morning from Caf Tour & Travel, Dear Gale, Thank you for taking the time to share your feedback. We’re sorry to hear that the self-guided experience did not meet your expectations and that you felt a guided visit would have offered better value and more informative content. Our self-guided option is designed for travelers who prefer the freedom to explore the museums at their own pace, while our guided tours offer a deeper interpretation of the artworks and collections. We truly appreciate your suggestion and will keep it in mind as we continue improving the experiences we offer. We hope to have the opportunity to welcome you again and provide an experience better suited to your expectations. Warm regards, Caf Tour & Travel

Good morning from CAF Tour & Travel! Dear Teresia, Thank you for your helpful review of the Uffizi Gallery. We are glad you enjoyed your visit and appreciated the opportunity to explore at your own pace. Your practical tips for future visitors are also very valuable. We hope to welcome you again in Florence. Warm regards, CAF Tour & Travel Staff

Dear Robert, we are sorry to hear that your experience did not meet your expectations. As indicated in our instructions, we strongly recommend downloading the app before arriving at the meeting point. Unfortunately, the Wi-Fi at the Uffizi Gallery is not always reliable and access may require an active internet connection. For this reason, our vouchers suggest downloading the app in advance so that, once at check-in, you only need to enter your login details and start the visit smoothly. Warm regards

Good Morning from Caf Tour & Travel, Dear Customer, Thank you for sharing your experience and for noting both the beauty of the Uffizi and the challenges you encountered before entering. We’re glad the museum itself rewarded your efforts with its unforgettable masterpieces, and we hope to welcome you again for a smoother and even more enjoyable visit. Kind regards, Caf Tour & Travel

Dear Alana, Thank you very much for sharing your feedback. We are truly happy to hear that you enjoyed the beauty and richness of the Uffizi Gallery, though we are very sorry to learn that your experience with the self-guided app did not fully meet your expectations. Please note that, as indicated both online and on the voucher, this activity requires guests to use their own mobile devices and headphones in order to access the audio guide. Unfortunately, headsets are not provided on-site, which is why we encourage travelers to bring their own for the best experience. We hope to welcome you again in the future, Kind regards,

Dear Customer, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and we sincerely regret the inconvenience you encountered during your visit. Please allow us to clarify that we have not previously experienced issues with the app provided for this tour. To ensure a smooth experience, it's essential to follow the detailed instructions outlined in the voucher you received at the time of booking. These instructions explain how to download and activate the app in advance of your visit. Alternatively, if the app has not been downloaded prior to arrival, our on-site assistant is available to help. They provide login credentials and guidance during the check-in process to ensure you can access the content without issues. We apologize if this support did not meet your expectations, and we will investigate the situation further to understand what went wrong and ensure better service in the future. Kind regards,

Dear Customer, Thank you for taking the time to share your feedback. We're truly sorry to hear that you were unable to use the app during your visit due to the lack of WiFi at the gallery. As noted on our Viator page and in the vouchers provided, we recommend downloading the app in advance of your visit to ensure a smooth and uninterrupted experience. We understand how frustrating it must have been not to access the self-guided tour as planned, and we genuinely regret the inconvenience this caused. Warm regards,

Good morning from Caf Tour & Travel, Dear Paula, Thank you for sharing your feedback on Tripadvisor. We are truly sorry to hear about the difficulties you encountered with the App during your visit to the Uffizi Gallery. To clarify, on our vouchers, we always recommend that customers download the app ahead of time to ensure that the app is ready for use upon arrival. This is to avoid delays and technical issues like the ones you described. Unfortunately, once the app is downloaded, we cannot control the internet connection or any issues that might arise from the personal devices of the customers, such as signal issues within the gallery. These problems can sometimes be linked to poor reception, which is beyond our control. We hope that, despite this issue, you were able to enjoy the incredible art at the Uffizi Gallery. Thank you again for sharing your experience, and we sincerely hope to have the opportunity to offer you a better experience in the future. Our best regards

Dear Paula, Thank you for your wonderful review! We’re delighted to hear that you had such a memorable experience at the Uffizi Gallery. It truly is a treasure trove of art and history, and we’re glad you enjoyed exploring its masterpieces. We appreciate your kind words and hope to welcome you back for another visit in the future! Warm regards

Dear Mary, Thank you so much for sharing your experience with us! We're thrilled to hear that the self-guided app visit worked well for your spontaneous travel plans. It's great that the skip-the-line feature helped streamline your visit to both the Uffizi Gallery and the Accademia Museum. We appreciate your feedback on the audio guide and are glad it provided a helpful overview of the key works. We also take note of your comment about the app’s performance with cell service and will work to ensure a smoother experience for all users. Thank you again for your kind review, and we hope to welcome you on another adventure in the future! Warm regards