Uffizi Gallery Guided Tour

Very disappointed in this company. I booked this tour on July 12th as it was important to us. On the evening of September 22nd after they sent us the tickets earlier in the day they cancelled it for no reason given. At that point we weren’t able to reschedule and ended up having to walk around the museum without any guide whatsoever. Our money was refunded, but that was completely not the point. We booked this well in advance to make sure that we got the best experience while in Florence. Instead, we got the worst. Do not trust this company! Completely unacceptable!!!

My review is negative because in one of the most important museums in Europe, it is absurd to see the glass cases protecting the paintings covered with a layer of dust that prevents admiring the artworks, which in fact appear "wrapped in a fog."

Alex was exceptional in sharing her art knowledge and enthusiasm. Her sincere concern for providing a great experience was so evident. The gallery is extremely ceowded and she was most assertive but polite in ensuring our small group was positioned well to see wach work she spoke about. You won't be disappointed with Alex as your guide.

There was no tour. We were scammed. It was free entry Sunday. And skip the line was not allowed which is what we paid for. The tour guide DID NOT show up. Is and two other people were at the designated meeting place early and stayed late. Cost us a day of aggravation in Rome and we did not get on the Uffizi which was most important to us. HORRIBLE!!!!!!!!

We had an amazing and engaged tour guide that took us through some of the main highlights of the Gallery. Though only 1,5 hours for a place that massive is a bit short, so I would recommend anyone to take a tour that's slightly longer.

The admission process was seemless. Our guide, Alex, was very knowledgeable and entertaining. We highly recommend the Uffizi guided tour and Alex!

Don't take a risk with this tour! One minute after booking this tour I tried to contact Italy Pass Tours to make a change, but I never received a response. Extremely poor customer service. If their management is like this, I can guess how the tour actually is.

For a “skip the line tour” the guide was at least 30 minutes late. This delay affected the rest of our plans for the day. When the guide arrived she was frazzled. Headset didn’t work and when changed out, that one didn’t work either. For 3 of us, this tour was not inexpensive. Really wish I could get a refund or at least a partial refund.

The lady who took us around was probably an excellent teacher- she gave us very detailed information on each piece of art she showed us. I think it would have been helpful if she had asked what periods or artists we were interested in. She spent over a third of the time in medieval art, which the four of us were not interested in. I had to remind her that we only had an hour and a half, so she talked a little faster, but continued many details. We made it only as far as Michelangelo and Botticelli. If the original David was there, we never saw it. She also took very small slow steps, even though we left one member of our party, who had mobility problems, on a bench outside. This was my bucket list for Florence, and we were all very disappointed.

Administratively an absolute shambles- we arrived at the designated meeting point only to find a lot of other people waiting to go on tours and no rep!!! After fifteen minutes discovered the rep, standing 10 yards away with a tiny sign saying Italy Pass hidden behind his back! After a while we gathered that the guide had gone off with just 2 customers leaving 6 of us waiting around like lemons. The rep tried to phone the guide but it took him a good 10 minutes to even get her number- and then she didn’t answer anyway. Our tour was meant to be at 11:05, and we had all been there since at least 10 minutes before. Eventually the rep did some sort of deal with another guide operator who offered us the tour at 12:45, which we did. The museum is absolutely enormous, and so an hour and a half barely scratched the edges, though the guide was knowledgeable, and ran us swiftly through medieval art through to Leonardo da Vinci and Michealangelo , where our meter ran out. Will probably have to go back quite a few more times. Semi private is a misnomer- there is nothing private about it, as you are there with the rest of the hoards, and as it’s via a radio linked earpiece it could have been for 30, instead of the eight and it wouldn’t have made any difference to what you, the customer got. All in all a stressful experience that cost a lot for what you got. If it had started on time, there might have been a chance to carry on round the museum, but e had to leave as we had other commitments