Accademia Gallery Guided Tour with Timed Entry Ticket

Thank you, Kathleen! We're glad you enjoyed the insights into Michelangelo and the Renaissance - so much packed into a short visit! We hope to welcome you again for an even deeper dive next time. Warm Regards John - WIT Team

Dear Colleen, Thank you for sharing your feedback, and we sincerely apologize for any inconvenience you experienced. However, we would like to address the situation to clarify what happened. The tour you booked was scheduled for **3:30 PM**, and our guide was at the designated meeting point by **3:20/3:25 PM**. The guide waited until **4:00 PM**, well beyond the scheduled meeting time, and attempted to reach you without success. Unfortunately, it seems there may have been a misunderstanding about the exact meeting location or communication issues due to a lack of Wi-Fi or mobile service on your end. Regarding the text message you received earlier in the day, this was sent to provide the guide’s details and confirm the meeting location. While we understand it can be challenging to coordinate without internet access, we recommend ensuring access to communication during such arrangements to avoid potential issues. We regret that you were unable to join the tour as planned, but as our guide was present and waited for an extended period, we are unable to offer reimbursement in this case. We appreciate your understanding and encourage you to reach out directly if you would like to discuss this further or clarify any concerns. Best regards, Walks in Town Customer Care Team

Dear Garth, Thank you for your fantastic 5-star review! We're thrilled to hear you had such a great experience and that our guide made your visit even more special with detailed and knowledgeable insights. We’re delighted everything went perfectly to plan and that you enjoyed your time at the Florence Duomo. Your positive feedback means a lot to us! We hope to welcome you back for more unforgettable experiences in the future! Warm regards, Walks in town