Venice Marco Polo Airport Link Departure Transfer

Never showed up, never communicated. Viator could not. get us a replacement Nearly missed an expensive flight. Extremely stressful. Had to talk to 3 customer service reps they could reach the operator either

to get from the airport to our hotel on the island of Venice this was almost mandatory as you can not drive to the hotel. problem is that if you have more than 2 bags there is a lot of attitude from the boat captains as space is limited

Super quick and easy pick up and drop off at the airport! This helps make a stress free end to vacation!

Very disappointing experience. I booked a shared airport transfer for two people and paid $90 upfront for a 1:30 PM flight. The pickup was scheduled for 9:05 AM for a ride that takes only about 20 minutes, which was completely unreasonable. I contacted both the tour operator and Viator multiple times to request a more appropriate pickup time, but despite spending a significant amount of time trying to resolve the issue, nothing was changed. I ultimately paid $90 for a service I did not receive. The communication and customer service were extremely frustrating.

The driver was given instructions to change the time of departure. He apparently did not get the message. I have a chat that confirms the time change. I am requesting a refund

When we were ready to depart, we were informed that a boat was not available and we would have to have our own alternative transportation from Venice to the Airport.

Travel was coordinated well and worked great for our group. It was a short walk to the pickup point and they were on time

They are a scam asked for hotel pick up after I paid they wanted my to walk a half mile to pick up point with bags and leave 41/2 hours before flight . Refused to refund money.

Lack of coordination between Viator and the activity provider. With less than 80 minutes' notice, the activity provider changed the activity time as well as the meeting point, totally unacceptable

Booked our departure well in advance. Provided the time we needed to leave and location on our booking. In small print on the booking confirmation was a note that we apparently needed to also contact them 24 to 48 hours in advance. However they also knew we needed to be picked up and never contacted us to check. By the time we saw the small print the night before - they were closed and wouldn’t be opening until iafter the time we had to leave for the airport in the morning. Luckily we met some other travelers that invited us to share their private transfer booked with a different company to get to the airport on time or we would have missed our shuttle and our cruise (everyone else we contacted was fully booked or would have taken too long to get to the airport). Very dissappointed in their communication as they never responded to any of our messages we sent via the Viator app. Viator was great though and refunded our money without incident after they also tried contacting the transfer service.