Sintra: Moorish Castle Entrance E-Ticket with Audio Guide

Hello, and thank you for your feedback! We’re sorry to hear about the inconvenience you encountered. Upon checking our records, your booking includes 2 entry tickets with audio guides to the Moorish Castle, and both tickets were successfully downloaded. As such, we believe the service was provided accordingly. If you have any further concerns or require clarification, please feel free to reach out to our customer support team. We’ll be happy to assist you further. Warm regards, Claire

Hello and thank you for your feedback! We are happy to hear that you enjoyed your visit and hope that the audio guide added value to your experience. We look forward to welcoming you back.✨ Warm regards, Claire

Hello, and thank you for your review. We are sorry to hear that you had trouble entering the venue and downloading your audio guide. Our records show that you did not download the official entry ticket and audio tour from your booking page before your visit. Please note that the voucher sent by our partner is not a valid entry pass, as indicated in the email instructions sent after booking confirmation. Our team is always available, and you could have reached out to us at the time so we could assist you right away. Best regards, Claire

Dear traveler, We’re sorry to hear about this inconvenience and any confusion. It seems you may have shown the voucher instead of downloading your actual ticket, as outlined in the instructions sent with your booking. As mentioned in the communication, the voucher is not valid for entry—you need to click the provided link to download both your ticket and audio tour. In such cases, we’re always happy to assist at support@cliomusetours.com or via WhatsApp. Best regards, Olga

Dear Doherty, We sincerely apologize for any confusion. The voucher you received from Viator is not your actual entry ticket. Your entry ticket, along with detailed instructions on how to download both your tickets and the audio tour, was sent to you directly by Clio Muse Tours via a link. Please note that the messages you received mentioned that the Viator voucher isn’t valid for entry and kindly reminded you to download your tickets using the provided link. Regarding your refund request, the ticket is non-refundable. However, please reach out to our customer care team to examine possible alternative solutions. You can contact us at support@cliomusetours.com or via WhatsApp at +30 210 322 6986. We’re happy to help you! Best regards, Olga, Marketing Dept.

Dear traveler, Thank you for your feedback! It´s nice to hear that you enjoyed the experience and we hope to guide you again on your next trip! Best regards, Olga. Marketing Dept.

Dear Tim, It's nice to hear you enjoyed your visit to the Moorish Castle! It’s definitely a place that requires a good physical condition, and we appreciate you taking the time to mention that in your feedback. We look forward to guiding you on your next trip! Warm regards, Olga, Marketing Dept.

Dear Kate, We are glad they let you in, even if you weren't able to download your tickets. This is why we try to emphasize to all of our customers that they need to have downloaded their tickets and audio tours prior to reaching the venue. The email we sent you includes all the details on when and how to download your entrance ticket and audio tour. It's nice to know you enjoyed the venue! Have a great day! Best regards, Olga, Marketing Dept.

Greetings from Clio Muse Tours! Thank you for your feedback. We hope you enjoyed your visit using our app! We are looking forward to welcoming you back on your next travels. Best, Angeliki, Product Dept.