Private Roundtrip Transport to Mendenhall Glacier

Our original excursion was cancelled due to weather and we booked the private car last minute and it ended up being a great decision! The driver was great and knowledgeable and made for a perfect adventure!

Our driver apparently overslept. I had to call and get another driver sent (almost 30 minutes later). Second driver was great!

We booked the Mendenhall Glacier excursion for 13 people. The service you contracted with for this excursion had poor communication. There was no phone number to reach them. We scheduled a 2pm pickup. Received a message a couple of days before arriving Juneau they had to push back to 2:30pm, which was still OK but pushing up against activities other group members had scheduled. On the day we arrived, we got a phone call from the driver saying his van had broken down and he was trying to get a replacement and would be 15-20 minutes, which was now a time conflict problem. Tried to Google the service's phone number to call driver's main office but couldn't find one. They did not have an online presence. That got us a bit worried. Driver finally showed up at 3:05pm with a van that could only fit 8. Was told his dispatcher is sending a cab to pick up the rest of us. I got the dispatcher's name and phone number from the driver to call and confirm and was greeted gruffly saying the cab was almost there: she sounded harried and impatient. Cab showed up and driver asked for how he was going to be paid 3 times even though I told him the dispatch company was paying him! He was not happy. To his credit, the van driver did his best to rectify the situation. He came back to the Glacier early to pick up members of our group who had a time conflict. He then came back, with the cab driver to pick the rest of the group up at 5pm. The whole excursion felt rushed and chaotic and we definitely did not feel we got our money's worth. We booked what we thought was a 2.5 to 3 hour excursion. What we got was less than 2 hours for some. As it turned out, some group members felt it might have been better to just get a couple of cabs ourselves and it would been a lot cheaper. Sorry, not recommended unless the service you contract with has a legitimate contact person/phone number. I felt I was dealing with a couple of people, working out of their homes, doing this as a side business and doing a bad job at that.

Our driver, Joshua, was excellent. He meet us exactly when he said he would, and was a pleasure to chat with along the way. It made it very easy for our family of four adults and an infant to travel to Mendenhall Glacier. He even hung onto our car seat for us until we needed it for our return trip.

Excellent! Joshua was both very courteous and friendly. Very knowledgeable about local history and must see sites.

Very informative driver, very clean vehicle and would recommend this personal touch to anyone. Prompt in pick up and drop off.

Easy round trip transportation to the Mendenhall Glacier, especially if you have a large group. Our driver was friendly and gave us some tips for the glacier and salmon run walk. And gave us a glimpse of life in Alaska too.

Our driver was friendly and helpful! Highly recommend! It was a beautiful place. The visitors center was very informative.

Company is hard to get a hold of. Other than miscommunication no other issues. I would definitely use them again.

Highly recommend this private shuttle option over cruise line sponsored excursions for groups. Our family of 13 got a private van all to ourselves instead of riding in a big bus with a whole tour group at a fraction of the cost. We were able to arrange our trip to start a half hour before the cruise excursion so we beat the crowd. Josh was an excellent driver and was so flexible and accommodating. He picked us up right at the dock and dropped us off in the parking lot at the Mendenhall visitor center. He was very flexible with the amount of time we had at the glacier and just told us to call him when we were ready to go. He also offered to drop us off in town as we wanted to spend time in Juneau before going back to the ship.