Pompeii Tour from Naples: Skip-the-Line Entry + Guided Visit

First of all we booked a 9:00 AM small group (8 people) tour. What we got was a tour time change to 10:00 AM which caused us to miss another tour we had booked. When we were finally picked up about 20 minutes late we stopped at several more stops to pick up additional people. When we finally got to the tour destination we were over an hour late and were grouped together with 25 others. The tour guide's English was not very good and he did not use any hearing enhancement device (although the guide company lied about that fact to Trip Advisor when I tried to get a partial refund). I believe the guide was knowledgeable about Pompeii but between the lack of hearing enhancement and the poor English we didn't get much out of the tour. It was a very HOT day and the tour guide did not provide any water like many other tours we have been on. I'm not sure if we will go through Trip Advisor in the future because they use independent services and seem to side with them over the customer when issues come up. We have better luck using Tours By Locals.

Was told to meet at a time and they change it. Stood waiting for over a hour. Very unrealiable still waiting very dissapointed.

Pompeii was absolutely amazing and our guide, Younis was very knowledgeable and funny and likable and added to our experience at pompeii He deserves a payrise! 😊 He also helpfully arranged our transport back for our journey home which we was not expecting so we thank him for that too.

A journey into the past. Thanks to your formidable organization, we enjoyed this wonderful excursion to Pompeii Special thanks to Sara, our guide A wonderful woman, able to transport you to ancient Pompeii, her empathy was engaging and her preparation was impeccable. Thank you very much we will definitely be back. We highly recommend this excursion. Stefania and Claudio

beautiful experience is definitely worth it. The rider Antonio super nice and also available in recommending places to eat for lunch super appreciated. super professional and nice Pompeii guide. Top experience

Super experience Marco was a great guide and super informative. Antonio our driver was punctual and took great care of us. He should get a raise just for driving the roads to Mount Vesuvius they are brutal but he drove them like a pro! Be warned though the hike up the mountain is not for couch potato’s.

The ride went very well, we listened to music. Antonio is very nice, very helpful. The visits went very well!

Perfect organization from the start. The transference arrived on time at the meeting point. Arrived in Pompeii we were greeted in a kind and smiling way by what would have been our guide. All the time no one in our group was distracted, on the contrary, the guide involved us in the story managing to keep high attention on what he explained; very professional and competent he used simple language and understandable for all participants (people who did not know each other and with the presence of 4 school children not older than 12 years).

We booked a guide but seen the older stuff last time, so we went on our own to see the new buildings unearthed, was an amazing time.

Great experience thanks especially to the guide Alex who puts his heart and passion in the work he does explaining well and in a nice way