We paid for the Lima – Marcapomacocha – Ruta de las Lagunas tour and our ticket clearly stated a 5:00 a.m. departure. Late the night before, we were suddenly added to a WhatsApp group with pickup times of 4:00–4:30 a.m., and the group was for a completely different tour: Cordillera de la Viuda. We woke up at 3:00 a.m., rushed to the pickup points, called every number available, and tried everything possible to make the tour. Nobody showed up, nobody gave us a clear explanation, and the only response we got was that they were “checking” — then they disappeared. We never received the tour we paid for. We later requested a full refund, provided screenshots and all the details, and they simply ignored us and never returned our money. Taking payment, failing to provide the service, giving incorrect pickup information, and then refusing to refund the customer is unacceptable. At this point, the whole experience felt like a scam.















