Arrival Transfer: Airport Shuttle Honolulu To Ko'olina

I wanted to go to Aulani Disney Hotel and asked to be picked up. They were here on time and picked me up on time when I got home. It was about an hour from Waikiki Hotel. I often want to use the weather again.

Very professional staff from the time we landed until the arrival to the resort. Driver was very personable and gave us a lot of history of the island on the way to our destination.

We were helped with our luggage and the driver was very friendly! He played great music on the radio and was a safe driver.

Quick response and on time arrival. Our driver was very friendly, drove safely and provided some insights and recommendations on dining.

Late by 1.5 hours from requested pick up time?? Issues with traffic according to VIP dispatch? Friendly driver went wrong direction for 15 minutes before turning around and backpedaling..

Very pleased with the service. Driver was very courteous and arrived in the time frame he indicated when I called.

They honored a last minute booking and the Shuttle arrived on time and got us to the hotel fast, bo delays. Helped with the luggage. Was a great ride. Plan to use them on the way back to the airport as well.

Wanted almost a hour after arriving to get our shuttle. Almost was put on the wrong shuttle going to a different location than where we were staying. Communication was very poor.

Shuttle never arrived! Called customer service and was told it would be 25 mins late due to traffic. 25 mins later I called again and was told it would be 45 mins late due to an accident. Was told I could cancel if I wanted. Didn’t even try to make attempt at arranging another shuttle for us. Very frustrating. Had to call a taxi. Asked for a refund but was told I had to call back to request.

Our driver was excellent! He was more like a tour guide, pointing out areas along the way and since we haven’t been on this Island before, suggested sights we might like to see and do. Thank you, Viator.