W
Great Experience
Checking in was easy. Our guide was exceptional, very knowledgable. He told us facts we otherwise would not have known. Great tour. The photos shown along the tour were great. Thank you David
9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum
+15 photos
At a glance
- Duration
- 2–4 hours
- Price from
- $29 / person
- Rating
- 4.8 / 5 · 7,107 reviews
- Languages
- EN
- Group
- Small group, up to 15
- Cancellation
- Free cancellation
- Meeting point
- We meet inside the Oculus, a mall and transportation hub at Ground Zero. Your guide will be wearing an orange hat and standing by the L'Arte del Gelato stand on the main level.
- Confirmation
- Instant
Prices checked on Sep 11, 2026
Description
In remembrance of the tragic events that took place on September 11, 2001, visit the landmarks of Ground Zero, including the National September 11 Memorial, with a guide who has a personal connection to that day. This tour offers an intimate encounter with history as you hear the stories of not just tragedy but also heroism and resilience. Upgrade for entry to the 9/11 Museum. Pre-booking guarantees your spot, and the museum is filled with artifacts to enrich your experience. You can upgrade for a VIP guided tour or a self-guided visit with your skip-the-line ticket.
Tour Options
Itinerary
Explore this transportation hub and shopping center to admire its striking architecture and learn how it symbolizes renewal at Ground Zero after 9/11.
Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will explain the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and Reflecting Absence, which are the largest man-made waterfalls on the continent.
Enhance your experience by visiting the 9/11 Museum. We offer two upgrade options: either a skip-the-line ticket for a self-guided visit or a one-hour VIP guided tour through the collections of media, memorabilia, and more.
Highlights
Skip the Line entry ticket to 9/11 Museum (if option selected)
Tales of heroism, tragedy, and resilience to enrich your visit
Tour of Ground Zero & key sights including outside St. Paul’s Chapel, Survivor Tree & Memorial Pools
9/11 Museum entry ticket & small-group guided tour with a Docent (if you choose the VIP option)
New York City guide with a personal connection to 9/11
What's included
Included
Skip the Line entry ticket to 9/11 Museum (if option selected)
Tales of heroism, tragedy, and resilience to enrich your visit
Tour of Ground Zero & key sights including outside St. Paul’s Chapel, Survivor Tree & Memorial Pools
9/11 Museum entry ticket & small-group guided tour with a Docent (if you choose the VIP option)
New York City guide with a personal connection to 9/11
Not included
Gratuities
Traveller Ratings
4.8
7,107 reviews
Important Information
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Suitable for all physical fitness levels
- A moderate amount of walking is involved. Please wear comfortable shoes
- Please dress appropriately and bring layers in case of cold weather
- 9/11 Museum admission is NOT included unless option is selected at time of booking
- Children 3 and under free with paid adult ticket
- We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked.
Frequently asked questions
How long does 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum take?
9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum lasts about 2–4 hours. The itinerary has 3 stops.
How much does 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum cost?
Prices start at $29 per person for this New York City experience, booked through Viator with the price shown before checkout. There are 3 booking options, so the final price depends on the option you choose.
Can I cancel 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum for free?
Yes. Cancel at least 1 day before the start for a full refund. Later cancellations are non-refundable.
Where does the tour start?
The meeting point is We meet inside the Oculus, a mall and transportation hub at Ground Zero. Your guide will be wearing an orange hat and standing by the L'Arte del Gelato stand on the main level.. Hotel pickup is not part of this experience.
What languages is 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum offered in?
The experience is available in EN.
Is this a private or a group tour?
It is a small-group experience with a maximum of 15 participants.
Is the tour suitable for children?
Infants and small children can ride in a pram or stroller Children 3 and under free with paid adult ticket
Is the tour wheelchair accessible?
Wheelchair accessible Transportation options are wheelchair accessible All areas and surfaces are wheelchair accessible
Reviews(7,107)
M
Tim Dowd Review
Tim Dowd is an amazing tour guide!!! Great stories and history. And super funny.
D
A
Very informative Comprehensive Tim is great
K
9/11 memorial
Tim was great! Very informational
B
Interesting and moving tour
James was very informative, about the 9/11 sight and its history the cities reaction to the attacks at the time and going forward and of course the day itself, with his memories as a child. If we had a comment to make it would be that it would be nice if the guides wore mics
S
A moving experience
Our guide Paul was brilliant. He guided us through the museum relating many personal stories and answered all the questions. A very moving experience
Q
911 memorial tour with a lot of heart
Sean was a great tour guide of the 911 Memorials because he really tells the story of what happened with a lot of heart and emotion/empathy. He ties in his experience of where he was and how he reacted and how the people around him reacted. You can tell he really loves the city of New York and the people in it as well as America. He gave a lot of detail about specific people and what they experienced and about the timeline of events. Thank you for a great tour experience!
A
From a New Yorker's Perspective
Concierge that usually checks everyone in did not show up that morning, so it was pretty hectic, but the tour guides did the best they could with what they had...no fault of their own. Tim gave a wonderful tour with a lot of insightful information. I have been before and still learned new things. My daughter has never been to NYC, so it was important to me for her to see ground zero and know what happened that day. Thank you, Tim for giving her the honest, unfiltered version of what happened that day.
C
Sean tells a wonderful story
Sean was incredibly knowledgeable and a fantastic detailed story teller.
M
Very informative and sad too
Outstanding knowledgeable guide
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