Tours/New York City/All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Viator · group up to 25 pax

All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

4.9(5,067)New York City1 hour
VIATOR4.8(1,836)TRIPADVISOR4.9(3,231)

Description

Don't just see the landmarks; understand the legacy. This all-encompassing experience provides a chronological journey through one of history’s most significant days and the resilience that followed. Led by a local guide with personal ties to the events, you will explore the hallowed grounds of the Memorial, gain skip-the-line access to the 9/11 Museum, and end your journey 102 stories up at the One World Observatory. The Experience Highlights: The Guided Walk: Visit St. Paul’s Chapel, the FDNY Memorial Wall, and the Survivor Tree. Your guide provides the human context that plaques alone cannot convey. Priority Museum Entry: Avoid the massive public lines. Once inside, you have the flexibility to explore the 9/11 Museum’s poignant exhibits at your own pace (or upgrade to a VIP guided museum tour). The Ascent: Conclude with a 47-second elevator ride that shows the evolution of NYC’s skyline before stepping out into the highest panoramic views in the Western Hemisphere.

Tour Options

All Access + VIP Museum Tour
  • VIP Guided Museum Tour: A guided tour of Ground Zero, plus a VIP guided tour of the 9/11 Museum and a ticket to the One World Observatory. Duration: 2 hours 30 minutes
All Access Tour
  • Duration: 1 hour 30 minutes Self-Guided Tickets: A guided tour of Ground Zero, plus a ticket to the One World Observatory and a skip-the-line ticket to the 9/11 Museum.

Itinerary

15 min

Explore this transportation hub and shopping center to admire its striking architecture and learn how it symbolizes renewal at Ground Zero after 9/11.

75 min

Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will explain the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and Reflecting Absence, which are the largest man-made waterfalls on the continent.

Admission included60 min

Enhance your experience by visiting the 9/11 Museum. We offer two upgrade options: either a skip-the-line ticket for a self-guided visit or a one-hour VIP guided tour through the collections of media, memorabilia, and more.

Admission included60 min

Ride the "SkyPod" elevator up 1,250 feet to see breathtaking views of Manhattan from This 360-degree observation deck. The deck spans three levels and includes the See Forever Theater, immersive LED displays, touch-screen video, and dining.

Highlights

9/11 Museum small-group guided tour with a Docent (if you choose the VIP option)
Skip-the-line entry ticket for the 9/11 Museum
See meaningful sites of Ground Zero, including the Survivor Tree, Memorial Pools & St Paul's Chapel
A local guide who shares stories about their personal connection to 9/11
Entry ticket to One World Observatory

What's included

Included
9/11 Museum small-group guided tour with a Docent (if you choose the VIP option)
Skip-the-line entry ticket for the 9/11 Museum
See meaningful sites of Ground Zero, including the Survivor Tree, Memorial Pools & St Paul's Chapel
A local guide who shares stories about their personal connection to 9/11
Entry ticket to One World Observatory
Not included
Gratuities

Traveller Ratings

4.9
5,067 reviews
5
4,676
4
236
3
77
2
39
1
39

Important Information

  • Wheelchair accessible
  • Infants and small children can ride in a pram or stroller
  • Service animals allowed
  • Public transportation options are available nearby
  • Transportation options are wheelchair accessible
  • Suitable for all physical fitness levels
  • Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
  • We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked.
  • Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
  • Also note, in case you are approached by street sellers, they are not affiliated with us.

Reviews(5,067)

6
681billo
August 20, 2026
Jim Q

Jim Q was an excellent true New Yorker tour guide. Very compassionate about the event and the tour

S
StephanieP4260
August 20, 2026
Family Trip

We travel with 2 of our kids. Experience was nice. Tour guide (Dave) was knowledgeable and kept the flow of the tour moving nicely. It was nice to get a guided tour and then have time to explore on our own after being guided the way.

A
Anonymous
August 20, 2026
A soul improving and necessary visit for anyone visiting NYC.

A very moving day of somber respect and quiet in an otherwise crazy busy city. The memorial is a beautiful creation and the museum creates the environment to consider many things - the events of that day remembering the fallen, the courage and resilience and horror they faced, and contemplate what is really important in this day and age. For me that is love and time spent with family, because “tomorrow” is promised to no-one. Our guide James was excellent - who also shared his personal experience as a 6 year old child on that day. One of the docents in the museum was a firefighter that day. Talk to them too. I witnessed it all on a TV screen. This was a whole new look at the reality. I won’t tell you this visit was all easy, but this visit was necessary to complete my experience of a day I’ll never forget.

Y
Y2948HJmarkt
August 17, 2026
sobering for sure, but overwhelmed by the committment of Americans to recover and the resolve to rise up was amazing.

Justin was our guide and did an excellent job--was knowledgable, well spoken, clear, and concise. He answered questions fully and was easy to relate to, articulate.

T
THOMAS_R
August 16, 2026
Satisfied Customer

We really enjoyed the tour, and our tour guide Megan was the best. She really provided great information and background about the tour sites.

T
Trek37485071134
August 14, 2026
Our Tour guide James And the Experience of being @ the 911 memorial , & getting a better understanding of it all.

James was our tour guide. He was very informative, fun to spend the day with. James made everything about 911 more understanding. James explained in detail why the towers are being built in a different spot & the meaning how the fountain was designed for the memorial.. James was a pleasure to meet. James does a fantastic job.

D
Donna_C
August 14, 2026
Emotional experience

It is very educational ,to learn about the all history that took place & to actually see & be there where the 911 attack took place..

Q
Quest144261
August 11, 2026
Amazing Tour Host

Emillene was an amazing tour guide. She really connects with us having lived in NYC most of our lives. She shared great stories and made it an amazing experience for us!

B
Bonita_M
August 11, 2026
Informative tour, and...

Informative tour, and Paul managed all of our questions with sensitivity and care. We found the pace to be just right too.

N
Nomad16646561348
August 10, 2026
Highly recommend the All Access 9/11 Ground Zero tour!

We couldn’t have asked for a better guide than Meghan! She was so knowledgeable, personable and considerate of keeping the guests comfortable on a warm August day. The time flew by as I learned things I did not know about that horrific day. And she did share stories bout individual heroes. Some survived. Some did not. While a sobering experience and reminder of what happened almost 25 yers ago, Meghan told the story of the day and shared the facts and many different perspectives. Highly recommend this tour!!

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