The supplier changed the time of the tour at the last minute. We could not go at the new time. Because it was within 24 hrs and after business hrs no contact with the supplier could be made by ourselves or Viator .We booked with a different company.Viator arrange for a refund
Salt mines were worthwhile
C
cindylD6337OL
August 25, 2026 · via Tripadvisor
Terrible tour organizer!
Terrible experience with this tour organizer! The sale is very misleading. Visit salt mine + transport On the bus it turns out the ticket is not included, so €37 for transport there, and you have to pay an extra €35 on the bus. We should have read the small letters. Everyone on the bus was furious. Transport back was answered "pull your plan" We then took an Uber back to Krakow for €5.
事業者からの返答
Thank you for sharing your feedback. We’re very sorry that the way the booking worked caused such frustration during your visit.
We would like to clarify that the option you booked is a transport and organisation option to the Wieliczka Salt Mine, with the mine admission ticket paid separately. This information is clearly stated in the tour listing, including the “What's Included” and “What's Excluded” sections, and is also communicated to guests after booking. This pricing model allows us to offer the experience at a lower total price than options where the admission ticket is purchased in advance and included.
That said, we understand that seeing an additional payment on the day can be disappointing if the booking information was overlooked, and we’re sorry that this created a negative impression. We certainly do not want our guests to feel misled.
Regarding the return transfer, we’re also sorry that you did not receive the level of assistance you expected. Our aim is to make the journey to and from the Wieliczka Salt Mine from Krakow as straightforward as possible, and we’ll review the communication provided to guests regarding the return arrangements.
We appreciate your feedback and hope this clarification helps explain how the selected option was structured.
F
Francis_L
July 13, 2026 · via Viator
Ok
Brake wasn’t long enough as my partner was pregnant only got 5 min and walk back to bus in rain wasn’t nice
H
Happiness67286813048
May 11, 2026 · via Tripadvisor
excellent salt mine tour.
Great experience, our guide Norbert was great!
事業者からの返答
Dear Traveler,
Thank you so much for your review! We are delighted to hear that you had a great experience on our Wieliczka Salt Mine tour.
It is wonderful to know that Norbert looked after you so well. He is a fantastic guide who always brings a lot of energy and knowledge to the tour, making the journey underground truly special. We will be sure to pass your compliments along to him!
Thank you for choosing Discover Cracow.
Kind Regards,
The Discover Cracow Team
8
80ronand
May 11, 2026 · via Tripadvisor
Day trip
Norbert was a great guide, really recommend.
事業者からの返答
Dear Traveler,
Thank you so much for the recommendation! We are thrilled to hear that you had a great day trip with us.
Norbert is a fantastic guide who always goes above and beyond to ensure our guests have an engaging and memorable experience. We will be sure to pass your kind words along to him—he will be delighted to hear them!
Thank you for choosing Discover Cracow.
Kind Regards,
The Discover Cracow Team
W
WelshGuards
April 25, 2026 · via Tripadvisor
Our Trip to Krakow Salt Mines
We booked the Salt Mines and were lucky to get Norbert as our guide, especially as we had mis-read the meeting time, Norbert rang and waited for us.
Norbert also assisted another party who had mis booked their taxi and sicerted the bus to collect, exceptional service, that I don't think you would get very often.
Narberth highlighted all the historical structures and history behind.
Narbert was an amazing guide. making everything clear and entertaining and even sent us a whats app on things he would recommend, from shopping, gastro. hidtoricsl and even how we could access a free walking tour on the history of Krakow, fantastic, thank you Norbert.
Little sceptical on visiting Salt Mines due to mixed reviews and so glad we did it was phenomenal, the engineering alone was impressive but the cavers. hand carved statues, monuments and Churches. spectacular
事業者からの返答
Dear Traveler,
Thank you for your "phenomenal" feedback! We are so pleased that you decided to go ahead with the visit and that it exceeded your expectations.
It is wonderful to know that our efforts and your experience had such a positive impact on your trip. **Norbert** truly went above and beyond for your group; he takes immense pride in his role, and his dedication to ensuring no one was left behind—including assisting the other party with their transport issues—is a testament to his exceptional service.
We are also glad you found his "digital concierge" tips via WhatsApp helpful! From the local "gastro" scene to the historical walking tours, he loves making sure our guests have the best possible stay in Kraków. It’s great to hear that the engineering and the breathtaking hand-carved chapels won you over.
Thank you for choosing **Discover Cracow**. We hope to welcome you back for another spectacular adventure soon!
Kind Regards,
**Discover Cracow Team**
#Krakow #Small group #Discover Cracow #Wieliczka #Salt Mine Tours #AboveAndBeyond
K
kitdeb
April 25, 2026 · via Tripadvisor
Fantastic Norbert
We just returned from visiting the salt mines. An amazing experience. The history of the mines were so interesting. 750 years old.
Our guide at the mines, although polish, spoke and delivered the guide in perfect English.
Norbert, who was the lovely young man who was our guide on the bus was such a gentleman. We got confused about our pick up point for the tour, and both viator and Norbet made such they waited at the pick up point before they departed without us.
Thank you Norbert and drive for waiting.
事業者からの返答
Dear Traveler,
Thank you so much for your "fantastic" review! We are delighted to hear that your visit to the **Wieliczka Salt Mine** was such a success and that you were able to join us despite the initial confusion with the pickup point.
It is wonderful to know that our efforts and your experience had such a positive impact on your trip. We understand how stressful it can be to worry about missing a tour, so we are very happy that **Norbert** and our driver were able to coordinate and wait for you. Norbert truly is a gentleman and takes great pride in ensuring no one is left behind! We are also glad you enjoyed the 750-year history of the mine and found the site's specialized guides to be so professional.
Thank you for choosing **Discover Cracow** and for sharing your story. We hope to have the pleasure of welcoming you back for another adventure in the future!
Kind Regards,
**Discover Cracow Team**
#Krakow #Small group #Discover Cracow #Wieliczka #Salt Mine Tours
S
Susanocal
April 25, 2026 · via Tripadvisor
Salt mines
The mines were fascinating, really interesting. Would highly recommend.
Norbert was our discover Cracow guide and he was very informative and helpful.
He also gave great recommendations for other things to see and do around the city.
事業者からの返答
Dear Traveler,
Thank you for your "salt-tacular" feedback! We are so pleased to hear that you found the mines fascinating and that your visit was a highlight of your trip.
It is wonderful to know that our efforts and your experience had a great impact on your stay. **Norbert** will be thrilled to hear your kind words; he takes great pride in being informative and ensuring our guests feel well-supported. We are especially glad that his recommendations for other sights and activities in Kraków added extra value to your visit!
Thank you for choosing **Discover Cracow** and for your high recommendation. We hope to welcome you back for another adventure in our beautiful city soon!
Kind Regards,
**Discover Cracow Team**
#Krakow #Small group #Discover Cracow #Wieliczka #Salt Mine Tours
C
corgif2026
April 25, 2026 · via Tripadvisor
Salt-tacular
Nobert was amazing! Very helpful and friendly - giving interesting facts and made sure we all got back safely 10/10, 5*
Salt mines themselves are breathtaking and a pure feat of human engineering ♥️ a must to see if you have time
事業者からの返答
Dear Traveler,
Thank you for your "salt-tacular" review! We are absolutely thrilled that you had such a 10/10 experience with us.
It is wonderful to know that our efforts and your experience had a great impact on your visit. Norbert will be so happy to hear your kind words; he truly takes pride in being helpful and friendly, ensuring that everyone not only learns something new but also feels safe and well-looked after from start to finish. We couldn't agree more—the Wieliczka Salt Mine is indeed a breathtaking feat of human engineering and a must-see for anyone visiting Kraków!
Thank you for choosing Discover Cracow. We hope to welcome you back for another 5-star adventure in the future!
Kind Regards,
Discover Cracow Team
#Krakow #Small group #Discover Cracow #Wieliczka #Salt Mine Tours
J
joakimruudl
April 25, 2026 · via Tripadvisor
Enthuaiastic and cheerful guide.
Very enthusiastic and cheerful guide. Very easy to understand when he spoke, and very accommodating. Thank you Norbert.
事業者からの返答
Dear Traveler,
Thank you for your wonderfully positive review! We are so glad to hear that your experience was brightened by such an "enthusiastic and cheerful guide."
It is fantastic to know that our efforts and your experience had a great impact on your visit to Krakow. **Norbert** will be absolutely thrilled to hear your kind words; he takes great pride in being accommodating and ensuring that his communication is clear and easy to understand for all our guests. His energy is a huge part of what makes our tours special, and we are happy it made your day.
Thank you for choosing **Discover Cracow**. We hope to have the pleasure of welcoming you back for another cheerful adventure in the future!
Kind Regards,
**Discover Cracow Team**
#Krakow #Small group #Discover Cracow #Whatsapp #Krakow tours