Question 1

What is Excurgo?

Accepted Answer

Excurgo is a travel experience discovery platform. We help you find and explore tours, activities, and experiences worldwide. Our listings are powered by Viator — one of the world's largest tour and activity marketplaces.

Question 2

Is Excurgo free to use?

Accepted Answer

Yes, completely free. Browsing tours and discovering experiences on Excurgo costs nothing. When you book, you pay the tour price directly on Viator's secure platform.

Question 3

What languages is the site available in?

Accepted Answer

Excurgo is available in English, German (Deutsch), French (Français), Spanish (Español), Italian (Italiano), Portuguese (Português), Dutch (Nederlands), Japanese (日本語), Swedish (Svenska), and Danish (Dansk). Use the language selector in the top navigation bar to switch.

Question 4

Which currencies can I see prices in?

Accepted Answer

You can view prices in USD, EUR, GBP, AUD, CAD, CHF, SEK, DKK, JPY, and SGD. Select your preferred currency in the top navigation. Prices are fetched live from Viator in the selected currency.

Question 5

How do I book a tour?

Accepted Answer

Find a tour you like on Excurgo, click the "Book Now" button on the tour page, and you'll be redirected to Viator.com to complete your booking securely. Payment and confirmation are handled by Viator.

Question 6

Do I need to create an account on Excurgo?

Accepted Answer

No. Excurgo does not require registration. You can browse and discover tours freely. An account is only needed on Viator when you place your booking.

Question 7

Are the prices on Excurgo accurate?

Accepted Answer

Prices are fetched in real time from Viator's API and are generally accurate. However, prices can change. The final confirmed price is always shown during checkout on Viator before you pay.

Question 8

Can I book for a group?

Accepted Answer

Yes. Most tours on Viator support group bookings. Select the number of participants during the booking process on Viator's platform.

Question 9

Can I cancel a tour after booking?

Accepted Answer

Cancellations depend on the specific tour's policy. Most tours offer free cancellation up to 24 hours before the start time. Some tours are non-refundable. The cancellation policy is always shown on the tour listing before you book.

Question 10

How do I cancel a booking?

Accepted Answer

Log in to your Viator account, go to "My Bookings", select the tour, and follow the cancellation steps. Cancellations are processed by Viator, not Excurgo.

Question 11

How long does a refund take?

Accepted Answer

Refund processing times vary by payment method and bank, but typically take 3–10 business days after the cancellation is approved by Viator.

Question 12

What if the operator cancels my tour?

Accepted Answer

If the tour operator cancels, Viator will notify you and issue a full refund automatically. You may also be offered an alternative date or tour.

Question 13

What types of experiences can I find on Excurgo?

Accepted Answer

You can find city tours, day trips, adventure activities, cultural experiences, food tours, skip-the-line tickets, private tours, sunset cruises, and much more — across hundreds of destinations worldwide.

Question 14

How are tours selected and ranked?

Accepted Answer

Tours are surfaced from Viator's catalog based on popularity, ratings, and relevance to your search. We highlight bestsellers and top-rated experiences to help you make a confident choice.

Question 15

Are the reviews on Excurgo from real travelers?

Accepted Answer

Yes. Review ratings and counts shown on Excurgo come directly from Viator and Tripadvisor — based on verified bookings. The source is always indicated as required.

Question 16

A tour I'm interested in doesn't appear in search results. What should I do?

Accepted Answer

Try searching by the destination name or a keyword related to the activity. If you still can't find it, it may not be in the current catalog. You can also browse directly on Viator.com.

Question 17

Why are my language and currency preferences not saved?

Accepted Answer

Preferences are stored as cookies in your browser. If you use private/incognito mode or clear cookies, preferences will reset. Make sure cookies are enabled for Excurgo.

Question 18

The site looks different on my phone. Is that normal?

Accepted Answer

Excurgo is fully responsive and adapts to desktop, tablet, and mobile screens. If something looks incorrect, please let us know at support@excurgo.com.

Question 19

How do I contact Excurgo?

Accepted Answer

Email us at support@excurgo.com. We respond within a few hours.

Frequently Asked Questions

About Excurgo

Booking Tours

Cancellations & Refunds

Tours & Listings

Technical & Account