アウシュビッツ・ビルケナウ：ライブガイド付きツアー（送迎付き）

Courteous personell who arrived spot on time to pick us up. Mikolay was even very helpful in arranging a lunch for us. Thank you! In all, a great experience

Our driver arrived promptly and messaged us stating when and where he would be. He was very polite and caring (he assisted me in and out of the vehicle!!!) He was very patient; for example when my wife lost her hat whilst taking off her earphones and went to enquire about it he kindly waited for her to return. He stopped on the way back to Krakow for passengers to have a 'comfort break' which was considerate and I thought his driving was exemplary.

Our driver, Olek, was very professional and courteous! Before the tour he communicated with us to ensure everything went smoothly! We were able to pre-order lunch boxes so we were well nourished! Having a guide ensures a very informative experience at Auschwitz and Birkenau! A very moving experience indeed!

Everything went great and was handled well with our driver Olek. :)

Impressive tour, everything was well arranged. Very nice to do this tour in a small group, where the explanation and overall communication was very clear and fine. A very nice guide and good and friendly driver. It is a must see destination, and a highly recommended activity!

We booked quite, but were taken care of very well. Pick up on time and a comfortable ride to Auschwitz. Very impressive sights and good guide as well.

Well organized tour with hotel pick-up and transport between sites.

Booked this tour in February for June 1st 2026, while out in krakow we received a message at 15:42, the day before our tour, a tour that myself, my wife and my 2 kids have been looking forward to since we booked it, saying that no tickets were available. We was offered an alternative tour, but how it was sold to us was that we would still see alot but just not into the main area of both camps. As it was late notice we had nothing else booked for that day, so as we had made the trip over to poland we thought we may aswell see something, I didn't realise the something was a 5 minute picture opportunity at the perimeter fence at both camps. Auschwitz has a concrete wall surrounding it and Birkenau made us feel in a sense cheap. Even though if you manage to get your tickets through the museum they are FREE. We was also on the tour with 3 elderly Italian people, we had no opportunity to stop off for refreshments or to eat, and these poor people had bought nothing with them. To say we was devastated is an understatement. We booked through viator which lead us to this terrible scamming operator. So beware if comfort tours cracow turns up on a booking site or you are passed onto them avoid at all costs. You have been warned.

Brilliant day and something I think everybody should do. We booked through our hotel and we were picked up by Olek from outside our hotel. Everything went smooth and was timed to perfection, Olek kept us up to date the day before with times etc and even offered a lunch bag. Can’t fault the service PERFECT!!! Thanks

The local agency "Comfort Tours Cracow," 18 hours before the start of the tour, unable to guarantee the successful outcome of the booking, radically changed the tour, offering as an alternative to a full refund, a partial refund of 20%. Of the new promised tour, in fact only the visit to the Auschwitz Memorial was carried out, while the sites were only viewed from the bus window. And all of this without an Italian guide, relying on the good English of the Polish driver.