Top notch from start to finish- from our hostess to servers in the lounge to food/drink lounge to our driver to/from the hotel- highly recommend! -Boss Lady XO RESPECT!
事業者からの返答
Thank you for your amazing review! We're thrilled to hear that your experience was top-notch from start to finish. From our hostess and lounge team to your driver and the food and beverage service, we're delighted that every aspect exceeded your expectations.
Thank you for the recommendation and the love, Boss Lady! 😊 We truly appreciate your support and look forward to welcoming you back to Jamaica for another exceptional experience. XO Respect! 🇯🇲❤️✨
J
Joanna_N
July 4, 2026
Not Worth It for Arrival
I gave this two stars because the staff was waiting with my name when I arrived, which was appreciated. Unfortunately, the baggage claim took so long that the regular immigration lines ended up being short anyway, so Fast Track didn’t really save me any time. The lounge was also completely full with no available seating, so I had to take my food to go. Overall, it wasn’t worth the extra cost for the arrival experience. I’ll update my review after I use the departure service.
事業者からの返答
Thank you for taking the time to share your detailed feedback. We truly appreciate your honest comments, as they help us and our partners continue to improve the guest experience. We hope your departure service provides a much smoother experience, and we look forward to hearing your thoughts after the second part of your journey.
T
TRACEY_D
May 18, 2026
Club Mobay is the BEST!!!!
Very efficient. Was meet by representative at arrival gate who walked us through the process. It was very easy and stressless getting through immigration and customs. Enjoyed Club Mobay Lounge and had a very professional, but personable driver to the hotel. I will do it again.... Thank you Club Mobay!!!!
事業者からの返答
We truly appreciate your recommendation and look forward to welcoming you again in the future!
L
L2973YBstephaniew
March 26, 2026
Awesome!
Ricardo Swaby was the best driver I’ve had in my travels to Jamaica! He was a superb driver. I felt very safe. Taught me a lot about the Jamaican parishes and each of their contributions to the island.
事業者からの返答
Thank you for your wonderful feedback! We’re thrilled you had an amazing trip and enjoyed the snorkeling, Rick’s Café, and the overall experience. We’re also glad Michael made the journey informative and enjoyable. We appreciate your recommendation!
C
classychick27
March 23, 2026
mobay lounge fab experience
great service, well worth the money. staff so friendly & helpfull
事業者からの返答
Thank you for your feedback! We’re glad you enjoyed our service and found our staff friendly and helpful.
K
Kenneth_L
January 20, 2026
Club awesome/transfer awful.
The Club Mobay experience was excellent. Highly recommend it. However, the “private” transfer operation from Holiday Services was awful. Upon arrival, and after leaving the club, we were told to stand at a certain spot on the curb and wait for our car. Thirty minutes later it finally arrived.
Upon departure from our hotel to the airport, I guess the “private” in the booking was ignored and we were shoved on a bus with a crowd of others and made multiple stops along the way to pick up more. I’ve written to Holiday Services multiple times. No response.
Do not select this option. Absolutely get the Club Mobay experience, but select your transfer from someone, anyone other than Holiday Services.
事業者からの返答
Thank you for taking the time to share your feedback. We sincerely regret that your transfer experience did not meet expectations. This matter was addressed internally at the time, and we were in direct communication with the parties involved, with both sides reaching a satisfactory resolution. While it is unfortunate that a review of this nature was still posted afterward, we respect your right to share your experience. We remain committed to improving our services and ensuring clear communication and high standards for all guests moving forward.
P
pauline d
September 13, 2025
Disappointed
Front desk should be retrained. A little harsh/borderline rude but the serving staff were lovely and polite. Brought my 13 yrs old nephew later and they told me I could eat but he couldn’t. Not sure how that would work, him watching me eat. They claimed I didn’t have a reservation but I spent more than an hour there and the place was empty. Amazing. Jamaicans are treated so badly when they come home. I see it in the hotels, the restaurants everywhere. So disappointed in my people, love them but the treatment is so obvious, I’m not the only one who sees this.
事業者からの返答
We appreciate the time taken to share this review. Please note that the concerns mentioned are certainly not indicative of the norm and will be taken into consideration as Club Mobay reviews their processes to ensure consistent delivery of quality right across the business.
Sincerely,
Holiday Services Team
B
Bad B
August 12, 2025
I went to sandals Negril going back to sandals South coast I’m using Club Mobay both times what a beautiful airport and
Beautiful lounge looking over the airport field food and drinks was superb fast and easy to the plane worth the money get club mobay
事業者からの返答
Thanks for the great review! We're glad you enjoyed the lounge experience—Club Mobay really is worth it for the comfort and convenience. ✈️🍹🛋️
K
kristinekR8113WI
July 21, 2025
Best experience!
Lyle was nothing but professional! He was knowledgeable about the history and was willing to share information about your beautiful country. He was a safe and curiosity driver and very friendly! 10/10 recommend!!
事業者からの返答
Thank you so much for the kind words about Lyle! We're glad to hear he provided a professional, informative, and friendly service. His knowledge of Jamaican history and culture added value to your experience, and we're happy he ensured your safety and comfort. We appreciate your recommendation and will pass on your praise to Lyle!
R
Rhonda_V
July 16, 2025
Jamaica Birthday Trip
Have your receipts for what you paid for printed out just in case they don't have your information in their machines correctly
Montego Bayの類似ツアーを比較
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最短: Montego Bay Hotels Airport Private Transfer — 30 分
