I accidentally booked shuttle and lounge access when all i needed was lounge access. I sent a message asking for it to be fixed three days before I traveled. My travel agent also sent a message trying to get this corrected. The shuttle was not even for my resort. Both my travel agent and myself sent multiple messages which were never answered and I had to pay $60 for a shuttle I never used.
事業者からの返答
Thank you for your feedback. We're sorry for the confusion regarding your booking. The product you selected is offered on the platform as a combined lounge and shuttle package and is not available as a lounge-only option through that listing.
We did respond to both you and your travel agent regarding your request, and we're pleased that a refund was processed for the unused shuttle service. We appreciate your feedback and are glad we were able to resolve the matter.
A
AspiringVagab0nd
July 25, 2026 · via Tripadvisor
Shuttle and Mobay
Mobay lounge is always a good choice. Worth the cost. Driver friendly and on time.
1人が参考になったと回答
事業者からの返答
Thank you for your wonderful review! We're delighted to hear you enjoyed the Club Mobay lounge and found it well worth the cost. It's also great to know your driver was friendly, punctual, and helped make your journey a pleasant one. Thank you for choosing Holiday Services—we look forward to welcoming you back to Jamaica soon! 🇯🇲😊✈️🚐
T
Thomaslesgourmet
July 16, 2026 · via Tripadvisor
Alles perfekt 👌
It was a very Great and friendly experience with our driver Bernard ! Thanks you Bernard 👍🏻
事業者からの返答
Thank you for your wonderful review! We're delighted to hear that you had such a great and friendly experience with Bernard. We'll be sure to share your kind words with him. Thank you for choosing Holiday Services, and we hope to welcome you back to Jamaica soon! 🇯🇲😊👍🏻🚐
P
Pam C
July 5, 2026 · via Tripadvisor
A must do!
This is the only way to go! It makes getting through immigration and customs a breeze
事業者からの返答
Thank you for your wonderful review! We're delighted to hear that your experience was smooth and hassle-free. Making the airport process as easy and convenient as possible is exactly what we strive for. We appreciate your recommendation and look forward to assisting you again on your next trip to Jamaica! 🇯🇲😊
S
Stay58242851857
June 10, 2026 · via Tripadvisor
Thnaks, Jermaine!
Jermaine gave us a ride back to the airport and he was friendly, courteous and educational. It's like we got our own private tour as he was giving us history lessons of places we passed, telling us about the local cuisine and language. We hope we see him again the next time we come back!
事業者からの返答
Thank you for your wonderful review! We are delighted to hear that you had such a great
experience. We will be sure to share your kind comments with Jermaine. We hope to
welcome you again soon
C
Compass14627419264
April 3, 2026 · via Tripadvisor
Great service
Driver Ronaldo was great friendly person. He came on time and dropped us at the airport. Also helped us doing sightseeing couple of places.
事業者からの返答
Thank you very much for your kind feedback! We’re delighted to hear that Ronaldo provided a friendly and punctual service, and that he went the extra mile to assist you with sightseeing along the way. We truly appreciate your support and hope to serve you again in the future.
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Ambassador705351
February 16, 2026 · via Tripadvisor
You must give them a try
Club Mobay was great. I purchased it for my departure out of jamaica. The staff was helpful and friendly. The bathrooms were clean and sanitized after each use. (Had to tip her). The food was amazing. I wish I could've had a doggie bag. The drinks were tasty as well.
事業者からの返答
Thank you for sharing your experience! We’re delighted to hear that Club Mobay made your departure from Jamaica so enjoyable. It’s wonderful to know our team’s friendliness, the cleanliness of the facilities, and the quality of the food and drinks all stood out during your visit.
We truly appreciate your feedback and hope to welcome you back for another smooth and relaxing airport experience on your next trip!
D
Duncan L
January 3, 2026 · via Tripadvisor
A must if you want Punctual, Professional and full on service on you last day in Jamaica!
Punctual, friendly and informative shuttle service from hotel to airport and then relaxed and professional airport check in and the best airport lounges vs miami and Heathrow.
Clement who took us via his shuttle Toyota mini suv had ample space for our luggage. Arrived on time fir our Jamaican transfer. He was friendly and said he thinks his employers are decent and look after their employees.
The whole mo bay walkways and customer lounges and shops have been refurbished following the massive hurricane Melissa oct 2025.The club mobay is worth experiencing since the staff to flyers is high and enough people to help with food and drinks service. As you would expect from the Jamaican Bar they are generous with the servings . There are plenty of seats and loungers to choose from . ROHAN was my man there and even helped to get me a paper which meant I didn't have to leave my family.
The people have gone through some serious hardship but you wouldn't tell by thier professional ism and friendliness.
Food holds variety of sweet and sour chicken, patties, vegetarian options and cakes and deserts. Freshly cooked and suitably covered away from any germs etc.
There is an express line for security and this was surprisingly short. Perhaps this offer is STILL mobays little secret offering !
事業者からの返答
Thank you very much for your kind compliments and for taking the time to write this review! We truly appreciate it.
Sincerely,
Holiday Services Team
M
mimi2430
August 15, 2025 · via Tripadvisor
Best bang for your buck!
Great service, air con, patties and pinacoladas! And very affordable way to wait for your flight!How can you go wrong!!
事業者からの返答
Thanks for the awesome review! We’re glad you enjoyed the comfort, snacks, and value—definitely a great way to wait for your flight! ✈️🌴🥥
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Treats007
August 11, 2025 · via Tripadvisor
The Airport Shuttle Superstar: Jermaine!
We booked an airport shuttle and had the absolute pleasure of having Jermaine as our driver. He was the cherry on top of an already excellent vacation! Not only was Jermaine a great driver but he was like our personal tour guide. He told us interesting facts about the island, the different fruits and even stopped to get us to smell a type of leaf (pimento I think?). Jermaine showed us the Negril sign (we stopped for a pic), the Reggae Dancehall Wall of Fame (so cool!) and even the Usain Bolt statue. We learned & saw more on the drive to the airport than the whole week! Thank you Jermaine for making our drive to the airport such a fun & memorable experience. We’ll never forget you!!!Love from Patricia, George & Junior
事業者からの返答
Thank you, Patricia, George & Junior! We’re so glad Jermaine made your airport ride such a fun and memorable part of your trip. He’ll be thrilled to hear this. Safe travels and come back soon!
