A World-Class Transformation — Norman Manley’s VIP Lounge Sets a New Standard
A World-Class Transformation — Norman Manley’s VIP Lounge Sets a New Standard
Following the recent renovation in the wake of the fire, the VIP Lounge at Norman Manley International Airport has not just recovered; it has been completely reimagined. The transformation is breathtaking.
The redesigned layout immediately impresses with its brightness, clean lines, and an open, airy sense of space that feels thoroughly refreshing. The upgraded food selection is a massive step up, offering quality and variety that seamlessly complement the sleek new aesthetic. From a Jamaican perspective—and frankly, any international benchmark—VIP Attractions has elevated this facility to world-class standards and beyond.
The physical space is stunning, but the staff remains the true highlight. Warm, attentive, and impeccably professional, the team on the floor exemplifies the best of Jamaican hospitality. Immense credit is due to the leadership and entire crew at VIP Attractions for turning a major setback into an extraordinary triumph.
Stopping here was always part of my travel routine, but it is now an absolute must. Even on a tight schedule with only ten minutes before boarding, stepping inside is worth every second. An exceptional experience from start to finish—kudos to everyone involved.
事業者からの返答
Hello E9879HOrichardf,
Thank you for taking the time to share such a thoughtful and wonderful review of your experience with us.
We are truly delighted to hear that you were impressed by the newly renovated lounge, from the refreshed design and enhanced food selection to the warm and attentive service provided by our team.
Following the challenges brought about by the fire, a great deal of care and effort went into reimagining the space, and it is incredibly rewarding to know that the transformation has made such a positive impression. Your kind words regarding our team and their commitment to delivering genuine Jamaican hospitality are especially appreciated and will certainly be shared with them.
Thank you for continuing to make Club Kingston a part of your travel experience. We sincerely appreciate your support and look forward to welcoming you back on your next journey.
K
Karin_T
September 9, 2026
Excellent food and service!
The VIP Lounge at Norman Manley International Airport offers a consistently pleasant and relaxing experience. The seating is comfortable and well‑arranged, creating a calm atmosphere that allows travellers to unwind before their flight. The food selection is enjoyable and of good quality, with options that cater to different tastes. What truly stands out is the excellent customer service — staff members are attentive, courteous, and committed to ensuring guests feel welcomed and well taken care of. Overall, the lounge provides a high standard of comfort and hospitality that enhances the airport experience.
事業者からの返答
Hello Karin_T,
Thank you for taking the time to share such wonderful feedback about your experience at Club Kingston.
We are delighted to hear that you enjoyed the comfortable and relaxing atmosphere, our food selections, and, most importantly, the attentive and courteous service provided by our team. Creating a welcoming environment where our guests can relax and feel well taken care of before their flight is exactly what we strive for.
We truly appreciate your kind words and look forward to welcoming you back to Club Kingston on your next journey!
Y
Y8057WUsarahn
September 3, 2026
Definitely will use again when traveling to Jamaica
It was great the agent Kemelechia, was very professional and calm.
事業者からの返答
Hello Y8057WUsarahn,
Thank you for taking the time to share your wonderful feedback with us!
We are delighted to hear that you had a great experience with Club Kingston and that Kemelechia provided you with professional and calm service. We truly appreciate you recognizing her efforts, and we will be sure to share your kind words with her and the team.
Thank you for choosing Club Kingston. We look forward to welcoming you again on your next visit to Jamaica!
K
kimberleymW7236XH
September 2, 2026
Superb!
I have mostly had a great experience with Club Kingston. The cost is reasonable for the benefits. The atmosphere is always lovely, the service is great, and the staff is cordial. I like that you have seating options, a bar and good food. I always make sure to use the lounge when I am travelling.
事業者からの返答
Hello kimberleymW7236XH,
Thank you for taking the time to share your wonderful feedback with us!
We’re delighted to hear that you continue to enjoy your experiences at Club Kingston and find our services to be of great value. It’s especially pleasing to know that you appreciate the relaxing atmosphere, seating options, food and beverage offerings, and the warm and courteous service provided by our team.
We truly appreciate your continued support and loyalty in choosing Club Kingston whenever you travel. We look forward to welcoming you back and providing you with many more enjoyable experiences in the future!
L
Lorraine_M
August 28, 2026
Definitely worth the visit
Variety of food and drinks - great staff who were friendly and helpful. The area was very clean, bright and inviting with zoned areas which cater for different needs and requirements. Would definitely recommend and will be using again when next in Kingston
事業者からの返答
Hello Lorraine_M,
Thank you for your wonderful review! We’re delighted to hear that you enjoyed the variety of food and drinks, as well as the friendly and helpful service provided by our team.
It’s also great to know that you found the lounge clean, bright, inviting, and well suited to different needs. Your recommendation means a great deal to us.
Thank you for choosing Club Kingston. We look forward to welcoming you back on your next visit to Kingston!
P
Phyllis_C
August 23, 2026
It was ok great pick up...
It was ok great pick up as I exited the plane . First time thing through arrival not much of a selection of good.. coffee was cold , milk difficult to pour.. bathroom use I had to exit the lounge …
事業者からの返答
Hello Phyllis_C,
Thank you for sharing your feedback with us. We’re pleased to hear that you had a great experience with our Meet & Greet service upon exiting the aircraft.
We’re sorry, however, that your experience in the Arrivals Lounge did not fully meet your expectations, particularly regarding the food selection, coffee, and overall amenities. Your comments are important to us and will be shared with the relevant team for review.
We appreciate your feedback and hope to provide you with an improved Club Mobay experience on your next visit.
S
shaunese79
August 11, 2026
If you’re flying through Kingston it’s a no brianer
Our flight was delayed and it was a nice and comfortable space to be with the family. The staff were kind. Place is clean and well maintained. Food was good. It helped to take the stress off our delayed flight and long journey.
事業者からの返答
Hello Shaunese79,
Thank you for sharing your wonderful feedback with us! We’re delighted to hear that Club Kingston provided a comfortable and relaxing space for you and your family, especially while dealing with a delayed flight and a long journey.
It’s great to know that you found our lounge clean and well maintained, enjoyed the food, and experienced kind and welcoming service from our team. We’re especially pleased that your time with us helped take some of the stress out of your travel day.
Thank you for choosing Club Kingston. We truly appreciate your kind words and hope to welcome you and your family back to Jamaica for another enjoyable experience!
D
Damian_B
August 7, 2026
Disappointed
No reservation was found for me.
Food selection was very limited.
Catered mostly to vegetarians.
Drinks and staff were amazing.
事業者からの返答
Hello Damian_B,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience regarding your reservation and for the limited food selection you experienced during your visit. We understand that having a greater variety of options is an important part of the lounge experience, and we appreciate you bringing this to our attention.
We are pleased to hear that you enjoyed the drinks and found our staff to be amazing. Your feedback is valued and will be shared with the relevant team as we continue working to enhance our guests’ experience.
Thank you for choosing Club Kingston, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.
A
Alliecia_R
August 2, 2026
Not good, the service did not happen. I traveled with my family 2 small children. I have never given a bad review be
I booked the club kingston arrival on the 30th of July, coming in from Cayman, but the service did not happen, despite my credit card was charged for the service. I need someone to contact me to reimburse my account.
事業者からの返答
Hello Alliecia_R,
Thank you for bringing this matter to our attention.
We are sincerely sorry to learn that you did not receive the Club Kingston Arrival service as expected. We understand how disappointing and frustrating this must have been, especially after being charged for the reservation, and we apologize for the inconvenience caused.
We would appreciate the opportunity to investigate this matter further. Please email us at customersupport@vipattractions.com with your booking confirmation, travel date, flight details, and any additional information regarding your experience so that our team can review your reservation and assist you accordingly.
Thank you for your patience, and we look forward to resolving this matter for you as quickly as possible.
J
Jodiann_M
July 31, 2026
The experience was exhilarating.
Please be reminded to complete your c5 form, the viator staff was extremely helpful and patience, she waited until I completed the 3 documents. She was awesome.
事業者からの返答
Hello Jodiann_M,
Thank you for your wonderful review! We are delighted to hear that your representative provided such helpful and patient assistance while you completed your C5 form and other travel documents. We'll be sure to share your kind words with the team, as they will truly appreciate the recognition.
Thank you for choosing Club Mobay. We look forward to welcoming you back on your next visit to Jamaica!
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