Tour to Machu Picchu by Train from Cusco

Very good experience. The staff was friendly, responsive, and well organized. Communication was clear and everything went smoothly. Super recommended

Everything was very nice, the best experience

An unforgettable experience at the Quelcaya glacier. The landscape is impressive, with spectacular views of mountains and glaciers that leave you speechless. The tour is very well organized, our guide knew the area perfectly, explained everything about the geography to us, and took care of us at all times. It is a magical place, highly recommended for those who love nature and adventure.

Great travel experience the guide has been careful with his work and also the organization..

A spectacular job by the group and the guide 100% highly recommended, the trip is totally planned and appropriate

The on-the-ground guides were excellent and worked hard to compensate for the organizer's poor planning. However, communication from the organizer was severely lacking — we received no details until 4:30pm the day before departure, and only after I proactively reached out to ask what time we'd be picked up. The itinerary as scheduled did not align with the tickets we were issued, and we ended up spending our only evening in Cusco reworking the organizer's poor planning ourselves. As a result, we had to pay an additional $240 for new return train tickets and $230 for a taxi back to Cusco to avoid missing our flight. The original write-up stated the trip would take 14–16 hours, but as planned, it would have taken over 20 hours (accounting for a 1.5-hour van ride, a 2-hour train ride, and a 30-minute bus ride after a long wait in line). Additionally, the tickets purchased for Machu Picchu entry were only valid for 2 hours from the printed entry time. Our tickets listed a 6am entry, but we didn't reach the bus line until after 8am — already outside the valid window. To resolve this, the on-the-ground guide took us to a medical center to report an "upset stomach," in order to obtain a medical slip that would allow us past the expired entry window. Upon our return, while still trying to recoup the additional costs we incurred, I reached out to the organizer directly. Despite our best efforts to remain fair — we did, after all, still get to experience Machu Picchu — the overall experience was significantly diminished by the poor planning and communication. Rather than addressing our concerns, the contact simply directed me to raise the issue through TripAdvisor.

This tour was very stressful due to the poor organization of the main center. No information was given until 4:30pm the day before and the a 12-15 hour tour turned into a 20hour tour which ran over our departure flight from Cusco. No help was given to remedy this problem so we had to purchase other train tickets for the return. And then when they agreed to provide the transport back to Cusco from the train station, the driver had to wait for other trains and so we would miss our flight. So we had to hire a taxi to get us back to Cusco and then to airport. Other problems were they gave us entry tickets to Machu Picchu for 6 am which were good for 2 hours and we didn’t get there until after 8! David, the fellow on the ground at Machu Picchu did a fabulous job fixing this problem and it cost him out of pocket. The whole experience was so stressful that we had a difficult time enjoying the actual experience in the site.

Very good service, excellent work by Miguel and his group, great job by the guides, excellent tour...

A nice and pleasant experience

The company was very attentive and clear with the instructions at the time of booking. They told us that availability was limited but that they would help us get the tickets, very kind and gentle. They coordinated everything to visit Machu Picchu; the schedules were the best, and above all, the guide is an expert. Recommended!!!