2-Day Sacred Valley & Machu Picchu Tour from Cusco by Train

Dear Adi, Thank you for sharing your lovely experience in Peru! We are thrilled that you enjoyed your 2-Day Sacred Valley & Machu Picchu Tour from Cusco by Train and felt so well-supported by your guide. Juan Fabrizio is a fantastic asset to our local team, and his passion for Incan culture truly shines through. Traveling can sometimes come with minor mishaps like forgetting an item, but being a deeply rooted local tour operator allows us to step in quickly and assist our guests every step of the way. Thank you for choosing and supporting Machupicchu Latin America. We wish you wonderful and safe future adventures! Best regards, Joan

Dear Dalia, Thank you for your feedback. We are very glad you found the tour well-organized and enjoyed the excellent service from our tour guide. We would like to clarify the situation regarding the lunch to help future travelers understand what occurred. When you placed your reservation a few months ago, lunch was not part of the package you purchased. On September 8th, 2026, we updated our listing to include lunch for new bookings. Unfortunately, a system synchronization error incorrectly displayed this new update on older reservations made before September 6th. Since your booking was purchased under the original terms without lunch, we unfortunately could not provide a complimentary service that was not covered in your payment. We tried our best to explain the technical error at the time, and we sincerely regret any frustration this situation caused. Over 10 years of operation, transparency and honest service have always been our core values. The system display issue has now been fully resolved. We appreciate your feedback as it helped us fix this glitch, and we wish you the best in your future travels. Best regards, Fredi

Dear Jenny, Thank you so much for taking the time to share this wonderful, detailed review of your 2-Day Sacred Valley & Machu Picchu Tour! As a 100% local tour operator based here in Cusco, our deepest passion is sharing the magic of our homeland while keeping our travelers safe, comfortable, and completely stress-free. Your kind words mean the world to our entire team. I will be sure to pass along your special thanks to Juan Carlos for turning a rainy day into a fun adventure, to Jose for sharing his deep knowledge of our ancestors' history, and to Fredi and Roman for stepping up when unexpected travel changes happened. In Peru, we treat our guests like family, and keeping you safe and on time for your flight—even under pressure—is exactly what a dedicated local team does best! Hearing that your daughter was fascinated and already wants to return with friends is the ultimate reward for us. We would be absolutely thrilled to welcome her and your friends back to the land of the Incas whenever they are ready. Thank you again for supporting a local agency and for highly recommending us to your friends! Warmest regards from Cusco, The Machu Picchu Latin America Team"

Dear Sucharita, Thank you so much for booking your 2-Day Sacred Valley & Machu Picchu Tour from Cusco by Train. We are absolutely happy to hear that your family had such an incredible experience. Exploring our homeland shouldn't feel like a race; as a local operator, we firmly believe that the best way to experience Incan history is with a relaxed, well-paced itinerary where you can absorb every single detail without feeling rushed. We take great pride in our team's deep historical knowledge and punctuality, so we will happily share your wonderful 5-star praise with our guide. He will be so happy to know his care made your family trip so memorable. Thank you also for sharing that excellent insider tip with the Tripadvisor community—good shoes, water, and comfortable clothing truly make all the difference out here! Thank you for supporting a local business, and we hope to welcome your family back to Peru in the future. Warmest regards from Cusco, The Machupicchu Latin America Team"

¡Muchas gracias por tu comentario, Isabel! Nos alegra enormemente saber que disfrutaste del entorno único de Machu Picchu y el Valle Sagrado, y que nuestro paquete clásico en tren cumplió con tus expectativas. Le haremos llegar tus felicitaciones a Fabrizio; se esfuerza mucho para que cada guiado sea una gran experiencia. Tomamos muy en cuenta tu observación sobre el alojamiento en Aguas Calientes para seguir mejorando el servicio. Esperamos volver a recibirte pronto en Cusco. ¡Un abrazo! @MachupicchuLatinAmerica

Thank you so much for this wonderful 5-star review, Jake! It brings our whole team here in Cusco so much joy to read about your experience. Our 2-Day Sacred Valley & Machu Picchu Tour from Cusco by Train is carefully designed to show you the true magic of our region, and we are so happy it made your trip unforgettable. We will definitely share your kind words with Luis. They take great pride in sharing our history and culture, and they will be thrilled to know they made a difference in your journey. Thank you again for choosing to support a locally owned operator in Cusco. We wish you many more incredible adventures ahead! Warm regards,

Thank you so much for sharing your journey with us, Mitch! Hearing that you couldn't imagine a better experience is the greatest compliment our team here in Cusco could ask for. We put a lot of care into making sure our logistics and transportation run smoothly so you can just relax and enjoy the magic of the region. Luis will be incredibly happy to read your words. He has a true passion for teaching the history of our ancestors, and making it fun for our guests is exactly what he does best. We truly appreciate you choosing to support a locally owned operator in Peru. Safe travels on all your future adventures! Warm regards, Fredi & The Machu Picchu Latin America Team