Toronto: Niagara Falls Day Tour with Whirlpool & Boat Cruise

Hi Jack, Thank you for sharing your feedback. We are sorry that you were unhappy with your experience communicating with us, but we would like to clarify a few important points for anyone reading this review. Our pricing was not intended to be misleading. HST is added to the subtotal as applicable and is shown separately in our quotations. The confusion in this case appears to have resulted from the currency being discussed. You initially requested a quotation in USD and subsequently asked for the price in Canadian dollars. These were different currency quotations, which explains the difference in the totals. Paying in USD does not mean that applicable Canadian taxes are waived. Taxes are based on the applicable Canadian transaction and are not removed simply because a customer chooses to pay in U.S. dollars. We also want to clarify that the change in price was not an attempt to "double" the price or deceive you. It reflected the change in currency requested and the applicable taxes. We regret that the communication left you with a different impression. but we respectfully disagree with the characterization of our business as dishonest. We are pleased to hear that you ultimately enjoyed your Niagara Falls visit. We respect your choice of tour operator and wish you all the best.

Thank you for taking the time to share your feedback and for giving us a 4-star rating! We are glad to hear that, overall, you found the trip enjoyable and worth it. ​We also appreciate your honest critique regarding the schedule delays. Managing a group tour schedule often puts our guides and drivers in a double-edged sword situation. On many of our trips, we welcome senior travelers who may need a bit more time getting to and from the bus at each stop. When passengers run late, our staff has to make a tough choice: if they leave late arrivals behind, they face severe complaints for stranding people, but waiting for them causes frustrating delays for everyone else, as you experienced during that 40-minute wait. ​We are actively reviewing how we communicate drop-off and pickup times to strike a better balance between accommodating everyone and keeping the itinerary on track. Thank you again for your patience and for traveling with us!

Thank you for your feedback. We are genuinely sorry to hear that the tour structure wasn't what you expected and that members of your party experienced car sickness. ​Our goal is to offer a flexible experience so guests can explore at their own pace, but it’s clear we needed to provide better guidance and clearer communication throughout the day. We are also looking directly into the vehicle and driving feedback to ensure guest comfort moving forward. ​

Thank you for your feedback. We are sorry that the weather prevented the boat tour and that the whirlpool was unavailable during your stay. However, we are glad to hear that our guide's attentiveness and helpfulness made a positive impact on your experience. We appreciate your 3-star rating and hope to have the chance to provide you with the full experience in the future.