Swiss Chocolate Tasting Experience | Basel

We received a cancellation only 1 hour before we were to go to start the tour. No one called me on the phone and I was busy trying to travel there. All I saw was an email.

We had a great time. Alejandro was so interesting and informative.

Not worth it. The whole thing is super short, they give you like 5 pieces of chocolate (literally) and that is the end of the whole thing. You may purchase full bars afterwards

Didn’t even get to attend because they mixed up the dates and shop was closed. Was looking forward to this, so really bummed that they didn’t plan it well.

It is not wheel chair or collator accessible. While their was a small bench most must stand for the duration of presentation and tasting. Very knowledgeable presenter.

Really enjoyable 35 minutes. The owner wss very informative and kindly completed the session even though I was there solo

Knowledgeable host and excellent tasting chocolate, and enjoyable experience.

The owner of Léon chocolate was crazy knowledgeable with a fascinating past on how he got in the industry. The tour was only 35 minutes but I felt like he could make it two hours and still hold my interest. Oh yeah, we were able to sample some great chocolate as well!!

Very nice tasting experience. Good chocolate. Special taste. We enjoyed it very much. The owner is professional and kind.

We booked a chocolate tasting experience that was advertised as a “museum tour,” but in reality it felt more like a small shop with a talk attached to it. We were instructed to arrive 5 minutes early, which we did. Despite this, we waited over 10 minutes outside, with no communication at all. No staff came out, no explanation was given — it felt as if our reservation had simply been forgotten. When we went inside to ask, we were told to wait another 20 minutes until the tasting ended, after which we would be called. We waited. People started leaving the room — and still, no one called us. Once again, we had been forgotten. We eventually entered last, taking the final available seats. After that, another couple was brought in and given chairs, while a further pair was asked to stand, with no attempt to make the situation more comfortable. It was clear that capacity and seating were poorly planned, which created an awkward and unpleasant atmosphere. The presentation itself was engaging, and the chocolates were nicely displayed and explained. However, the actual tasting was disappointing: each chocolate was cut in half and shared between guests. For a paid tasting experience, this felt inadequate. At times, it even seemed like there weren’t enough chocolates prepared, forcing guests to wait or ask for their portion — an uncomfortable situation no customer should be in. Most disappointing of all was the complete lack of compensation or acknowledgment for the 25–30 minutes of delay. No meaningful apology, no gesture of goodwill — not even a full chocolate offered to make up for the lost time. An apology alone does not compensate for time wasted. Time is valuable. To be fair, the chocolates themselves were genuinely delicious — high quality, well-crafted, and enjoyable. Unfortunately, good products cannot fully make up for poor organization and lack of respect for visitors’ time. This experience could be much better with proper time management, adequate seating, and a more generous and professional approach to tastings.