Glacier Express, Swiss Alps & Lucerne Tour | From Basel

Deceptive advertising. The ticket stated "meet and greet at Basel SBB" at 9:15 am. I arrived at the Basel train station meeting point about 20 minutes early and was waiting for guide/host to meet me. At 9:07 an email was sent which I received at 9:10 directing me to take the train to Zurich where I was to meet the tour group. The trains for Zurich left at 9:07 and 9:33. Obviously I couldn't get the 9:07 train but did get the 9:33 train. I arrived in Zurich but the tour group had already left and I was directed to take the train to Chur but instructions were sketchy. I took the next train but it wasn't to Chur so I got off at the next stop, called the North American office and was finally directed to the correct train to Chur. The tour guide did meet me when I got of the train at Chur. The rest of the trip was good. I was very thankful that I had some experience with European train travel. I expect other travelers would not have been so adaptable. This was an expensive tour with clearly stated "meet and greet at Basel SBB". That was not delivered as advertised.

Very bad, we were waiting in Basel, nobody came. Did not receive tickets. Bought tickets €158.10 paid to come to Chur. No ticket for the return journey from Lucerne to Basel either. Very poorly organized. Many extra costs must be made. I request that you refund the extra amount paid to me. Please give a response from you. Awaiting your answer with kind regards A ban Rijssel

We tried to book online unsuccessfully, however our travel agent was able to do it for us. Arrived early at the designated meeting place and no one was there and no one came! After half an hour we started making enquiries and phone calls. The person on the end answered "hello", not by a business name. Initially we were told that our guide was running late and later we were told that we were to meet her at another location in another city. We boarded the train with 5 minutes to spare ( a no show would forfeit your payment) with the tickets supposedly coming by email before we got to the next meeting place. Thankfully the tickets did arrive and we met our guide at the new location (all we previously had was a confirmation of booking no tickets). Our guide was unaware of what was going on as well and confused that they sent her to that location to meet us. Shady business practice at best! Everything went well once we connected with our guide according to the description of what we purchased and expected. No meal was included, however there was time allotted to purchase food.

It was terrible. The “guide” did not speak English well. He could not respond to basic questions about logistics of the trip. When asked if the train served food his response was “yes, you can sit in any 2nd class seat”. On the walking tours all he could say was “this is very old” “this is famous” “take a picture”. If you had a question such as how old, or why is it famous he could not respond. These are only a couple of the many, many examples. It was a very frustrating joke. There was ZERO added value and in fact we could have done better on our own. We have done many tours with Viatour and expected better.

Need better information on the meeting points and the guides need to be easy to identify

Absolute fabulous guide Salma wad very knowledgeable, interesting and made us feel safe and cared for all day. We can't recommend this trip enough. The Glazier Express scenery is breath taking. The Glaziers are dramatic and the water is such a beautiful colour. The mountains and house reminds me of Heidi. A* trip with a fabulous guide

Salma gave an excellent tour and there was a lot of enlightening content we were not expecting. Highly recommended!

A very nice experience. Walking through the city was pleasant. Salma was a very kind guide and I liked that we bought fruit in the center and visited a bakery, we also tasted a little bit there. Finally, the cheese and chocolate tasting was very interesting. The weather was excellent

Selma was a really great tour host. Kind, thoughtful, easy to understand. I would recommend this tour.

Excellent guide with a vast amount of info