Pluses : good communication They use What's App, , reasonable price, 90 minutes , the guides and office manager were great to work with , very relaxed and the tour itself was amazing, saw sooooo many fish, sea turtles and rays. My BIL had issues with his snorkel and the guide did assist him and kept him safe while allowing him to enjoy the excursion. Deltas: (Changes) you do have to walk from the office to the boat, not a long walk but despite the fact that we were there early , we were rushed to the boat. We were offered use of the bathroom before we left the office. Once in the water we were informed we would be swimming, quite a distance , to a small lighthouse. Our concerns were brushed aside , with the response that the current was going to help us. I recognize that the company does this every day , we, as tourists, typically do not A little reassurance would have been nice.
Thank you so much for sharing your experience with us! We’re really glad to hear that you enjoyed the tour — especially the marine life, relaxed atmosphere, and that our team was able to assist your brother-in-law so he could feel safe and enjoy the excursion. We also appreciate your kind words about our communication and staff. We also value your suggestions: The short walk from the office to the boat is part of our normal check-in flow, but we’ll make sure our team avoids rushing guests, even when we’re trying to stay on schedule. And thank you for the note about reassurance before the swim toward the lighthouse — we’ll be clearer about the distance and currents, especially for guests who don’t snorkel often. Safety and comfort are always priorities. Your feedback truly helps us continue improving, and we’d love to welcome you back for another adventure the next time you’re on Isla Mujeres. 💙🌊 — Aqua Adventures Eco Divers
