Extremely disorganized. walking several miles aimlessly without reservations being turned away by restaurants. Disappointing and not worth the miney spent. The guide drank wine and ate more than we did at our expense.. We are an older couple age 72 and 68. She walks with a cane. We had to stand outside in the rain waiting for tables and when we were deluned a table had to walk several mikes out in the rain.
We were expecting a car to drive us to restauranrs and have reservations.
Operator response
Thank you for taking the time to share your feedback. We are truly sorry to hear that this experience did not meet your expectations.
After receiving your review, we spoke directly with the guide to fully understand what happened during the tour. While we regret that you were not satisfied, we would like to clarify a few important points to avoid any misunderstandings for future guests.
First of all, in Spain traditional tapas tours do not operate with restaurant reservations. Tapas bars work on a walk-in basis, and reservations are generally accepted only for full-service seated dinners, not for tapas experiences. For this reason, the guide had carefully planned the route in advance, selecting some of the best and most authentic tapas bars located as close as possible to your hotel, specifically to minimize walking.
Based on the itinerary shared by the guide, the total walking distance was approximately 1.5 km (20 minutes in total, spread across the entire tour, of a leisurely and pleasant walk on a tour lasting more than 3 hours in total). The tour was designed to be relaxed and paced accordingly.
Regarding transportation, taxi or private car service is not included in this tour, as clearly stated in the tour description. The experience is intended to be a guided walking tapas tour, as described
We would also like to clarify that, according to the guide, the guest was not using a cane but was instead supported by an umbrella. Nevertheless, we understand that mobility and comfort are very important, and we regret if the experience felt physically demanding. Our guides are always willing to help and even modify the tour on the fly, as long as customers let them know their circumstances before the tour or even during it, which did not happen.
Finally, we are very sorry that the weather conditions were unfavorable. Unfortunately, weather is beyond our control, and although rain can certainly impact the personal enjoyment for some people, our tours run rain or shine, as we always do our best to ensure a great experience regardless of the weather.
That said, we sincerely regret that the tour did not meet your previous expectations and appreciate your feedback, which we take seriously as we continuously strive to improve our services.