Pompeii: Skip-the-line-Ticket with Guided Tour

DO NOT USE THIS COMPANY. THEY LIE AND GIVE FALSE INFORMATION & TAKE YOUR MONEY..I booked a Collosseum Tour via my hotel and the meeting point was at this place, Colosseum meeting point Touristation Aracoeli. We got there bit early whilst we were waiting, we saw an advertisement for Pompeii tours day trips. We enquired about this, we would like to book this tour. We were told it’s a 7.30am couch trip to the Pompeii site, we would get there about 10.30am and we would have a whole day at Pompeii. We were told we would spend around 6 hours at Pompeii. On the day of the trip we arrived on time boarded the coach, while the coach was travelling the rep told us we would be going to and Lemon factory and onto Sorrento stopping there for a break. We got to Sorrento at 12.15pm and left at 1.15pm we got to Pompeii at 1.45pm and the tour started at 2.35pm. The tour guide rushed us the Pompeii ruins, we hardly got to see it properly. The tour guide took us back to the couch meeting point at 4.10pm. We were highly disappointed and I feel we were robbed of our money and expectations. The trip lasted at 1 hour 35 minutes at Pompeii, which cost €300 (£256) even a different rep at the meeting point before boarding the coach told us we would be going straight to Pompeii and get 6 hours there. I spoke to other customers who were on this coach they were highly disappointed also and were given false information.

Pompeii advertises ticket limits of 20,000 per day. The Viator tour we booked was listed as "Skip the Line". BUT, we stood in line for about 20 minutes with the other tour groups which already had tickets. That was just the beginning of TOO many people in TOO little space. Our guide did her best to move us along and accommodate the older, slower participants. After 1.5 hours, we finally dropped out, along with another five younger participants on the tour. The walking was difficult, too hot, and too many other people to bump into. I cannot recommend this activity for senior citizens. (We are both 74 years old.) There was also massive confusion about how to get on the bus to go back to Naples. We were told to meet at the "Meeting Place" for the bus. We did that, but there was no one there from the tour company. We finally got on the correct bus after someone got a megaphone and shouted my name!

Our guide was very knowledgeable of the site. Highlighted many areas from the frescos to the bake ovens and even the water sisters. Great explanations and answered questions.

We ended up missing the tour because we could not find the meeting point. We used the address given for it in the voucher and it was an abandoned building! We tried calling but no one picked up from the tour company.

Worst tour we had on our trip. Guide was awfull. Snapped at me for asking questions, didn’t show us anything important. Unbelievable! We toured none of the houses, we saw no frescoes. Didn’t visit the theatre or amphitheatre. He had no interesting anecdotes or stories. Basically lectured us for 1 hour about the correct Latin pronunciation of the rain water collection system. We had to walk ourselves after the tour to see anything important. Avoid this company like the plague.

Great company! Quick to answer if need to ask any questions! We are new to the city and Veronica helped us through everything, and explained everything clearly! Highly Recommend touring with them!

We had a really great time visiting this marvelous place full of history. Really interesting and detailed visit with Chiara. Moreover, we are very grateful to the very understanding staff, who did everything to make us participate to the visit, despite we arrived late due to an unexpected event. Thank you to all of them