Tour company’s car kept breaking and they kept changing the dates and times on us. Eventually we just cancelled and went to Pompeo on our own. They offered to upgrade us at no fee then tried to charge us an 80 Euro fee. Not good.
We're truly sorry for the inconvenience you experienced. Unfortunately, the vehicle assigned to this service suffered an unexpected mechanical failure and spent two consecutive days at the repair shop. Sadly, it was not ready in time for the following day, despite the mechanic's assurances. As an apology for the disruption, we simply offered you the option of joining a different guaranteed-departure tour, which was longer and included additional sites and entrance tickets. This was entirely optional, and the price difference reflected the upgraded experience—we certainly did not intend to pressure you into changing your booking. Since we were unable to provide the original service and, due to the high season, it was not possible to arrange a replacement vehicle at such short notice, your booking was fully refunded. We sincerely regret the situation and are sorry to read your review. We hope to have the opportunity to provide you with a much better experience in the future.
