Polynesian Spa Rotorua: Pavilion (12+ yrs) Hot Pool Bathing

Thank you for taking the time to leave your feedback. We take comments about cleanliness, maintenance and guest safety seriously, so we’re concerned to read that this was your impression of your visit. We would appreciate the opportunity to understand what you experienced, including which bathing area you visited and when, so we can look into this properly. If you are happy to, please contact our team directly on marketing@polynesianspa.co.nz with your visit details so we can follow this up.

Thank you for your lovely comments about your time at Polynesian Spa. It sounds like you were able to really settle in, enjoy the peaceful atmosphere and make the most of the unlimited bathing time. We would like to clarify the currency point, as Polynesian Spa does not charge in US dollars. Our own pricing and transactions are in New Zealand dollars (NZD). When a booking is made through Viator, the currency displayed and charged is managed by their platform and may be based on the currency settings selected during booking. We appreciate you raising this and are pleased the spa experience itself was such an enjoyable one.

Thank you for visiting us and for your lovely review. It really is something quite special to sit alongside the geothermal lake and enjoy our large alkaline geothermal pool for light exercising. We hope you felt rested and rejuvenated.

Thanks for your review. We apologise that you had issues with the locker system, hopefully your pool experience left you feeling relaxed and rejuvenated.

Hello Tony, We're sorry to hear that your visit did not meet your expectations. To clarify, Polynesian Spa is a privately owned business and is not managed by Rotorua City Council. During your visit, our large historic pool was temporarily unavailable due to scheduled maintenance. This pool is the original women's bathing pool and dates back to the early 1900s. Despite this closure, guests still had access to the other Pavilion Pools, including both acidic Priest Spring pools and alkaline Rachel Spring pools, as well as our foot reflexology walk. Pavilion Pool entry also includes unlimited bathing time, allowing guests to enjoy the facilities at their own pace. We understand that value is subjective, but we believe our pricing reflects the unique geothermal bathing experience, heritage, facilities, and unlimited access provided. We appreciate your feedback and hope you may consider visiting again in the future. Kind regards, Polynesian Spa

Thanks Stephanie. The pools range in temperature from 38 to 41 degrees in this bathing area. There are cold showers outside to cool down and taking breaks is definitely a must, as is drinking water to stay hydrated.

Great, thanks for that feedback. We appreciate your visit and look forward to welcoming you back.

Thanks for sharing this, sounds like everything lined up nicely for your visit. Good to hear the timing, atmosphere, and value all worked well for you.

Thanks for raising this, we understand how frustrating that would feel. It sounds like the booking may have been made through a third-party platform where pricing can appear in different currencies or include additional fees. We don’t have control over how those platforms display or process payments, but we’d recommend contacting the provider you booked through so they can clarify the charges.