Niagara Falls Festival of Lights Tour from Toronto

Dear Aneta, Thank you for sharing such a thoughtful review. We’re so glad your Niagara Falls experience had so many memorable moments, especially the thrilling boat ride into the mist and your time in beautiful Niagara-on-the-Lake. There really is nothing quite like feeling the power of Horseshoe Falls from the water, and we’re happy that experience lived up to expectations. We also appreciate your honest comments about the pacing, the Fallsview Grand Buffet, and wanting more time in the places you enjoyed most. Niagara-on-the-Lake is a favourite for many of our guests, with its historic streets, boutiques, cafés, and wine-country charm, so we completely understand wishing you had more time there. We’re also glad you enjoyed the local wine tasting and the scenic Whirlpool stop. Thank you again for choosing Gray Line Toronto and for taking the time to share both the highlights and the areas where the experience could be improved. Your feedback is valuable as we continue refining the tour experience. Warm regards, Alicia Gray Line Toronto

Dear valued guest Thank you for sharing such a detailed review. I’m very glad to hear that you enjoyed the tour overall, found Johnny knowledgeable and awesome throughout the day, and were able to experience the Falls at a quieter time with no lines. I’m truly sorry, however, for the stress and frustration caused by the last-minute cancellation texts and the confusion around lunch and dinner. That’s not the smooth, well-coordinated experience we want for our guests. The situation with the missed lunch, having to pay extra in cash, and being taken to a hotel restaurant that wasn’t prepared to receive you is especially concerning. Even if the view was nice, “just okay” buffet food and unclear arrangements are not up to the standard we aim to provide. We’ll be reviewing this with our team and partners to understand what went wrong and prevent a repeat. Regarding the lunch refund you mentioned you’re still waiting on, we don’t want that to be left unresolved. At your convenience, please contact our customer care team with your booking reference, date of travel, and the name on the reservation so we can properly review the charges and ensure any owed refund or adjustment is processed. Thank you again for recommending the tour in spite of these issues and for recognizing Johnny’s efforts—your kind words mean a lot and will be passed along to him. We hope we’ll have the chance to welcome you back for a much smoother experience from start to finish. Kind regards, Stephanie

Dear valued guest Thank you for taking the time to share this information. However, it appears that your comments describe an independent trip to Niagara Falls using Megabus and local transit, rather than one of our guided tours. Because of this, your post isn’t related to our services or guest experience, and may be confusing for travellers who are specifically looking for feedback about our tours. If you did join us on a tour and would like to share your experience, we’d be very happy to hear from you—please feel free to update your review with details about the tour you took with us. Kind regards, Stephanie

Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez vécu une si belle découverte des chutes et que notre guide touristique ait su rendre l’expérience encore plus agréable avec ses anecdotes. Nous sommes également heureux que le confort du transport, la climatisation et les dégustations de chocolat et de sirop d’érable aient contribué à votre satisfaction. Cordialement, Stéphanie

Merci beaucoup pour votre commentaire ! Nous sommes ravis que vous ayez apprécié les magnifiques vues et que vous ayez pu capturer de beaux souvenirs en photo. Nous sommes également heureux d'apprendre que le repas ajouté a été à la hauteur de vos attentes – c’est un excellent choix ! Stephanie

Estimado huésped, ¡Muchas gracias por su maravillosa reseña! Nos alegra saber que disfrutó de su experiencia de principio a fin. Es genial escuchar que Peter, nuestro conductor, fue amable y que tuvo tiempo suficiente para explorar las cataratas y disfrutar de la comida. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro para más aventuras inolvidables. Saludos cordiales, Stephanie

Dear valued guest, Thank you for sharing your feedback. We deeply regret the inconvenience and frustration you experienced. Ensuring clear communication and reliable service is extremely important to us, and we are sorry that we fell short in this instance. When we became aware of the unexpected delay, we reached out through the contact number and messaging portal associated with your booking to provide updates. While we strive to ensure timely communication, the response time through the booking platform can occasionally be delayed, which is unfortunately beyond our direct control. Additionally, our driver personally apologized for the delay upon arrival. Please rest assured that we take these matters seriously and are reviewing our processes to improve communication and ensure our guests feel supported, even during unforeseen circumstances. We hope to have the opportunity to provide you with a more positive experience in the future. Kind regards, Stephanie

Dear valued guest, Thank you for your kind feedback! We're delighted to hear that your tour guide provided an excellent experience and that our communication through the app was timely and helpful. Your satisfaction means the world to us, and we would be thrilled to welcome you back for another adventure! Kind regards, Stephanie

Dear valued guest, Thank you for taking the time to leave such a lovely review! We're thrilled to hear that you enjoyed the day with our knowledgeable and engaging guide and driver. It’s fantastic that the humor, trivia game, and winery visit made your experience even more memorable. We’re glad everything ran smoothly and that the timing met your expectations. Kind regards, Stephanie

Dear valued guest, Thank you so much for your amazing review! We’re thrilled to hear you had such a fantastic experience with Alex and Sam. It sounds like they made your tour truly special with their dynamic energy and welcoming nature. We’re glad you enjoyed all the stops, from the boat tour to Niagara-on-the-Lake and Hare Winery. We hope to see you on another adventure with us soon! Best regards, Stephanie