Very Disappointing Experience – Tour and Louvre Tickets Not Received Unfortunately, our experience with City Wonders for our prepaid Louvre tour was extremely disappointing. We were physically present in the Louvre/Tuileries area and experienced difficulty locating and connecting with our guide. While there was still an opportunity to resolve the situation and reconnect with the tour, we contacted City Wonders for assistance. Our travel agent also contacted the company on our behalf. We asked for help locating the group and, at minimum, accessing the Louvre admission tickets that were included in our prepaid booking. Unfortunately, the tickets were not provided to us, and we did not receive the guided tour, reserved admission, or a reasonable alternative. As visiting the Louvre was an important part of our trip to Paris, we ultimately had to make separate arrangements and purchase Louvre admission again at our own expense. Afterward, we made repeated good-faith attempts to resolve the matter directly with City Wonders. We requested consideration of a full or partial refund, credit, or other reasonable compensation. City Wonders declined and classified the booking as a “missed tour.” Based on our personal experience, we were very disappointed with the level of customer support and the way our concerns were handled. When travellers are in an unfamiliar city and experience difficulty connecting with a tour, timely assistance can make all the difference. We paid for a Louvre tour and admission experience that we did not receive. Unfortunately, based on our experience, I would not book with City Wonders or Expedia again.
Dear idavI1540RQ, We are sincerely sorry that the experience did not meet your expectations. As previously explained, the meeting point instructions are clearly outlined on the voucher provided at the time of booking. We would also like to clarify that the booking was for a guided tour, not individual Louvre admission tickets. As explained previously, the admission tickets were held for the group as part of the guided tour and therefore could not be provided separately. We regret that you were unable to join the tour and that the outcome was not what you expected. However, the meeting point details and the terms and conditions applicable to the booking are clearly stated on the voucher. Thank you for sharing your feedback.
