Gullfoss: Langjokull Glacier Ice Cave and Snowmobile Guided Tour

Thank you so much for the fantastic review! We are thrilled to hear you had such an amazing experience out on the glacier with us. It is wonderful to know that our meeting point at the Gullfoss waterfall parking lot was convenient for you, and that you enjoyed the scenic ride up to gear up. We always want to make sure you are warm, safe, and fully prepared with the right suits, mittens, and helmets before heading out. We were truly blessed with beautiful weather for your trip! Thank you again for choosing to adventure with us, and we hope to welcome you back for more fun in the future! Safe travels!

Thank you for taking the time to share your review. We are glad to hear that you had good fun up on the glacier and that you still found it to be a great experience overall! We do want to sincerely apologize for the disappointment regarding the cave portion of your tour. Ice caves are natural, dynamic structures that are highly subject to weather conditions and safety assessments. If a cave is determined to be unsafe due to flooding or structural changes, we must unfortunately close access immediately to protect our guests. However, we completely agree that this should always be communicated clearly beforehand, and we are reviewing our booking and communication processes to ensure guests are not left feeling misled. We also appreciate your feedback regarding our guides. We strive to provide highly engaging and interactive experiences, so we will use your note as a coaching opportunity for our team to ensure we are connecting better with our groups on the ice.Thank you again for your valuable feedback, and we wish you all the best on your future travels.

Hello Camille, Thank you so much for the amazing review! We are thrilled to hear that your experience was seamless from start to finish. It is wonderful that you enjoyed the breathtaking views of the glacier and the ice cave—it truly is a magical landscape. We will be sure to pass your special thanks along to Thor; he will be delighted to hear that his guidance and friendly approach made your excursion so memorable. Thank you for highly recommending us, and we hope to welcome you back for another adventure in the future! Best regards, Einar Mountaineers

Hello Kelly Thank you so much for the fantastic review! We are so glad you had a great experience, even if driving solo felt a bit intense at first. Knowing your limits is a big part of staying safe, and we love that you made the switch so you could fully relax and enjoy those stunning glacier views! Raymond is absolutely awesome, and we are so proud of his quick thinking and care for our guests. We will be sure to pass your kind words along to him. We hope to welcome you back for another ride on the back of the sled anytime! Best regards, Einar Mountaineers

Hello Kelly Thank you for sharing your feedback. We apologize for your disappointment regarding the ice cave portion of your tour. Due to the unpredictable nature of glaciers and sudden changes in weather, we sometimes have to cancel the ice cave segment on short notice to ensure the safety of our guests. In these circumstances, our policy is to issue a partial refund to cover the cost difference. We want to ensure this was processed correctly for you, so please contact our customer support team directly with your booking details so we can assist you immediately. Best regards, Einar Mountaineers

Hello Lori Thank you so much for the review! We’re thrilled to hear that you had a fantastic time with your guide and enjoyed the trek out to the caves. While nature is constantly changing—meaning some specific caves do have to close for safety or seasonal shifts—we are so glad our team was able to show you some equally stunning alternatives. We truly appreciate your flexibility and your kind words! We hope to see you on another adventure soon. Best regards, Einar Mountaineers

Thank you for your helpful feedback! We're so glad the provided gear—a warm snow suit, helmet, gloves, and boot covers—kept you comfortable and meant you could leave half your packed clothes behind. That's exactly why we supply top-quality equipment for the glacier conditions! It saves space in your luggage and lets you focus on the adventure. Thanks for sharing this tip—it helps future travelers pack smarter. We'd love to welcome you back for more Icelandic thrills anytime! Best regards, The Mountaineers of Iceland Team