Golden Circle Private Tour From Reykjavik

Thank you for sharing your feedback. We take every guest’s comments seriously and reviewed the details of your booking and the GPS records from the day of the tour. According to our booking records, your reservation was made for a sedan vehicle, and therefore a sedan was provided for your group of four adults, in accordance with the booked service. You requested a larger van on the day of the tour. We clearly explained that upgrading to a larger vehicle would require an additional charge. You did not accept the additional cost. As an alternative, we offered to arrange a van through another company at no additional tour-guide service, and you accepted this option. Regarding the tour itself, our GPS records confirm that the driver took you to the locations included in your booked itinerary. We therefore cannot agree with the statement that the service was simply a taxi ride. It is also important to clarify that the option you accepted was transportation without a tour guide. A driver providing transportation is not the same service as a professional guided tour, where the guide provides detailed information and commentary about each attraction. Since the guided-tour service was not accepted, we cannot reasonably be held responsible for the lack of guided commentary. We respect your feedback, but we also want to make sure that the review accurately reflects what was booked, what was offered, and what service was ultimately accepted and provided. Thank you again for your feedback.

Dear Michael, Thank you so much for your wonderful review! We’re thrilled to hear that you had such an exceptional experience exploring the Golden Circle with Elyas. It’s fantastic to know that his knowledge and enthusiasm helped make your day even more memorable. Iceland truly is an incredible country, and we’re delighted you enjoyed its beauty. We really appreciate your recommendation and hope to welcome you back to Iceland again in the future!

Dear Pfahie, Thank you so much for your kind words! We’re delighted you enjoyed the tour, and we’re especially happy Valinca could return your hat. We truly appreciate your support!

Dear Baldu, Thank you so much for taking the time to share such a wonderful review! We’re thrilled to hear that you had such an enjoyable day exploring the Golden Circle. It’s especially great to know that Valinca was helpful, friendly, and made sure you had the flexibility to enjoy each location at your own pace. We’ll be sure to share your kind words with him. Thank you again for choosing us, and we hope to welcome you back to Iceland in the future!

Dear Yoshiak, Thank you so much for your kind review! We’re very happy to hear that you had a fun and enjoyable time on the Golden Circle tour. It was a pleasure having you with us. We hope to see you again in Iceland!

Dear James, Thank you so much for your kind words! We’re delighted to hear that you had a wonderful day and that the driver’s flexibility and punctuality made your experience enjoyable. It was our pleasure to have you with us, and we hope to welcome you again in the future.

Dear Daine, Thank you so much for your kind words and recommendation! It was a pleasure having you with me and showing you the highlights of Iceland. I’m glad you enjoyed the experience, and I hope to see you again someday!

Dear Boardin, Thank you for your kind words and for choosing us. We're delighted to hear you enjoyed your tour despite the weather, and we're glad our team could make your experience a memorable one. We look forward to seeing you again!

Dear Brenda, Thank you for your wonderful review! We're so glad you enjoyed the private Golden Circle tour. We hope to welcome you back for another unforgettable experience in Iceland!

Dear Joanna, Thank you very much for taking the time to share your feedback and for choosing to book your tour with us. We truly appreciate your comments and are pleased to hear that you found our driver friendly and felt safe throughout the journey. We would like to clarify that we offer different tour packages, including options with a professional guide and driver-only tours without a guide. According to your booking details, the tour you reserved was a non-guided package, which is why a driver was assigned rather than a licensed tour guide. Please note that all of our drivers are highly experienced, professional, and safety-focused, and their primary responsibility is to ensure a smooth and secure travel experience. In-depth historical and cultural commentary is provided in our guided tour packages, which must be selected at the time of booking. Additionally, our driver informed us that during much of the tour, you and your companions were engaged in phone conversations and discussions among yourselves inside the vehicle, which also limited opportunities for interaction. We regret if there was any misunderstanding regarding the type of service booked, and we always encourage guests to contact us prior to the tour if they would like to upgrade to a guided experience. We would be more than happy to arrange that. Thank you again for your reservation and your feedback. We hope to have the opportunity to welcome you again in the future and provide an experience that fully meets your expectations