From Florence: San Gimignano, Wine Tasting & Cooking Class

Dear Customer, We are sorry that the tour did not go as initially planned. Unfortunately, the tour you had originally booked could not be confirmed. We reached out to you and offered an alternative tour, which you accepted. We made sure to inform you in advance about the stops, and naturally, the itinerary was different from the original tour. We appreciate your understanding we have proposed you the tour and the choice was yours. Hope to welcome you again in another tour Best regards, My Tour In Italy

Dear Customer, Thank you for sharing your feedback with us! We’re thrilled you enjoyed the Pisa trip, especially Siena Cathedral and San Gimignano. Marta and Andreas will be happy to hear your kind words. We look forward to welcoming you again on your next visit! Best regards, My Tour In Italy.

Dear Customer, Thank you for sharing your feedback with us! We understand how frustrating this must have been. Our team is looking into the issue. If you haven’t already been assisted, please let us know so we can help with a refund or alternative options. Thank you for your understanding. Best regards, My Tour In Italy.

Dear Customer, Thank you for sharing your feedback with us! We’re sorry for the confusion and inconvenience during your tour. We understand the frustration caused by the lack of clear instructions and miscommunication.We’ll address this issue with our team to ensure better coordination in the future. Thank you for your feedback. Best regards, My Tour In Italy.

Dear Customer, Thank you so much for your wonderful review. We're thrilled to hear that you had such an incredible time on the tour and enjoyed each stop, including the winery. It's fantastic to know that Marta and Ricardo made your experience even more special, Marta's insights into the history and her recommendations, combined with Ricardo's safe and smooth driving, really helped make the day memorable. We’re so happy to hear that this was the highlight of your Italy trip. Your recommendation means a lot to us, and we truly appreciate you sharing your experience. We hope to welcome you on another adventure in the future. Best regards, My Tour in Italy team.

Dear Customer, Thank you for sharing your feedback with us!We’re glad you enjoyed the visits to the medieval towns but apologize for the short time in San Gimignano and the disappointment with the lunch. We understand how the 20 euro charge for pasta felt overpriced, and we’ll review the lunch details to ensure more transparency and better value for future customers. We appreciate your feedback and will work to improve these aspects. Best regards, My Tour In Italy.

Dear Customer, Thank you for your feedback. We're glad to hear you enjoyed the transport from Florence to Siena and San Gimignano and that you had great gelato in San Gimignano. However, we would like to clarify that this is a wine tour, and a walking tour in Siena is not included in the itinerary. We appreciate your understanding regarding the focus of the tour. If you have any further questions or concerns, please feel free to reach out. Best regrads, My Tour in italy team.

Dear Customer, Thank you for taking the time to provide feedback regarding your recent tour. We appreciate your comments about the timely start and clear instructions to the meeting point, as well as your acknowledgment of the beautiful town sites visited. However, we would like to clarify that the locations chosen for the wine tour and lunch are carefully selected to showcase the best of Tuscany’s renowned wine culture. The setting is part of the authentic experience we aim to offer, and we regret that it did not meet your expectations. Regarding the lunch, we strive to provide a genuine taste of local cuisine, and we are sorry to hear that you found it lacking. We take all feedback seriously, but it's important to note that our guides are trained to share valuable insights about the region, and we are disappointed that you felt this was not delivered during your tour. We appreciate your perspective and will take your feedback into consideration as we continue to enhance our tours. Hope you will consider exploring more of Tuscany in the future. Best regards, My Tour in Italy team.

Dear Customer, Thank you for your wonderful feedback. We're so glad to hear that you had a great day and that Marco made the experience personable and informative. Your high recommendation means a lot to us, and we're thrilled to know it was a perfect day for you. We look forward to welcoming you on another tour in the future. Best regards, My Tour in Italy team.

Dear Customer, Thank you for sharing the feedback of your experience with us. We are glad to know that you had an amazing tour and enjoyed it, thanks to our fantastic guide, Emma. Looking forward to welcoming you back in our upcoming tours. Best regards, My Tour in Italy team.