Doors Off Helicopter Experince in New York

Excellent service. From communicating via WhatsApp with Maria, then the attention of Rafahela and luma, to the friendly treatment of the crew. Also highlight the courtesy and professionalism of Marco, the pilot, since even being cloudy/covered, Marco circled in the Christ until we could see him. I recommend writing via WhatsApp, getting all the doubts and hiring the service of Comandante Nobre. I'll visit them again as soon as I can. Thank you so much for such a beautiful experience!

We booked the 5:00 PM flight one month in advance for our honeymoon, specifically to experience the golden hour and daylight views. We arrived on time, checked in, and were not informed about any delay. While waiting, we learned other guests had already been waiting for over an hour. Only after asking at reception were we told our flight would be delayed by about 45 minutes. The delay kept increasing. We repeatedly asked if we would still fly in daylight and were constantly reassured that we would. In reality, we only took off shortly before 7:00 PM. By the time we were in the air, the sun was already gone. The city was dark, the mountains were barely visible, and we did not receive the experience we paid for. After landing, staff tried to convince us this was “the best time to fly.” Multiple groups, including people we had met while waiting, complained about exactly the same issue. We were also told different, contradictory stories (for example that we were prioritized before other groups, which was clearly untrue after comparing times). It felt like guests were simply being misled to keep them calm. We waited nearly two hours despite the delays obviously being known beforehand, yet nobody informed us before arrival. When we asked for any compensation, discount, or even partial refund, we were refused because the flight had already taken place. We paid full price for a product we did not book or want. Additionally, drinks on site were overpriced (about €5 for water/Red Bull). This was supposed to be a special honeymoon experience, but it was handled very poorly and with no real understanding from the staff. Friends of ours flew with another provider at the same time and received exactly what was promised. I would not recommend this company and would choose a different operator. If possible, I would give zero stars.