City Sightseeing Oxford Hop-On Hop-Off Bus Tour

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Our City Sightseeing Oxford tour features 18 carefully selected stops around the city, with the timing of the route designed to work in sync with the onboard commentary. This allows guests to relax, enjoy the sights, and fully appreciate the information and stories being shared as part of the premium sightseeing experience. While there may occasionally be short pauses at stops, these are incorporated into the overall tour schedule. We would also like to reassure you that our drivers are trained to the highest customer service standards and are genuinely passionate about showcasing the very best of Oxford. They take great pride in interacting with visitors, offering recommendations, directions, and suggestions on places to visit. As many of our guests are exploring Oxford for the first time, we are sure you can appreciate how valuable it can be to have friendly and approachable local experts available to provide guidance and assistance. Regarding your reference to the "bus depot", we assume you are referring to the Gloucester Green Bus Station. This stop is an important part of our operation, as it is where driver break swaps can take place, ensuring that our team members are looked after while maintaining a safe and reliable service for customers. In addition, the location itself has historical significance, having opened as a bus station in 1935 and previously serving as a cattle market, with a public boys' school nearby. Much like the other 17 stops on our route, it has been carefully included as part of the wider Oxford sightseeing experience. We are naturally disappointed to hear that you feel your £20 ticket represented poor value. Fortunately, the vast majority of our customers thoroughly enjoy the tour experience, including the complimentary walking tour that is included with every ticket. We also work closely with a number of local attractions and partners to add even more value to a visit to Oxford. While we understand that this particular experience was not what you had hoped for, we would love the opportunity to welcome you back to Oxford in the future and, hopefully, make a more worthwhile and enjoyable experience. Please reach out to us and we would love to help plan your visit. Kind Regards, Sam T - Retail and Tourism Supervisor

Thank you so much for your wonderful review, Jillian! 😊❤️ We’re delighted to hear that you found our City Sightseeing Oxford service well run, enjoyable and convenient for getting around the city. 🚌✨ It’s fantastic to know that you enjoyed the informative and perfectly timed audio guide, and that the service made it easier to discover Oxford without having to walk long distances. 👏😊 Thank you for recommending us! We hope to welcome you back on board for another City Sightseeing experience soon.

Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the personal touch of having live guides on board and that it exceeded your expectations. While our recorded commentary is always available, there's something special about being able to interact with a knowledgeable guide, ask questions, and receive recommendations tailored to your interests. It's fantastic to know that both of your guides helped enhance your experience by sharing insights about Oxford's landmarks and offering useful suggestions on places to visit. We're especially pleased to hear that Peter made such a positive impression with his engaging commentary and helpful advice. We're also glad that you appreciated the flexibility of having multilingual commentary available alongside the live guiding, allowing visitors to choose the experience that suits them best. Thank you for taking the time to share your experience. We hope to welcome you back on board again soon for another enjoyable and informative visit to Oxford! Sam T - Retail and Tourism Supervisor

Thank you for your fantastic review! We're delighted to hear that you enjoyed your Oxford experience and that Chris helped make it so memorable. It’s wonderful to know that his knowledge, passion, and engaging storytelling brought the city’s rich history to life, covering everything from Oxford’s incredible architecture and changing social history to the influence of monarchs, the environment, and even a touch of Harry Potter magic! Chris is a hugely valued member of our team, and we're thrilled that his friendly and personable approach made such a lasting impression. The fact that the tour flew by is one of the best compliments a guide can receive, and we're sure Chris will be delighted to hear your kind words. Thank you for choosing our hop-on hop-off bus, walking tour, and cruise package, and for taking the time to share your experience. We hope you and your sister enjoyed every moment of your visit to Oxford, and we look forward to welcoming you back again in the future. Best wishes, Sam T - Retail and Tourism Supervisor

Thank you for your wonderful review! We're delighted to hear that you enjoyed the complimentary walking tour included with your bus ticket and that Estef made such a positive impression. It's fantastic to know that you found her friendly, welcoming, and knowledgeable, and that she was able to answer all of your questions while keeping the tour engaging and interesting throughout. We're especially pleased that you enjoyed the way Estef shared different perspectives and stories about Oxford's history, helping bring the city and its landmarks to life. It's also great to hear that her clear and confident delivery made it easy for everyone in the group to follow along and fully enjoy the experience. We'll be sure to pass on your kind words to Estef, who will be thrilled to hear that she helped make your visit so memorable. Thank you again for taking the time to share your feedback. We hope to welcome you back on board for another great day exploring Oxford in the future! Best wishes, Sam T - Retail and Tourism Supervisor

Thank you for your wonderful feedback! We're delighted to hear that you had such an enjoyable visit to Carfax Tower and that Sundar helped make your experience even more memorable. It's fantastic to know that he was able to provide helpful advice on exploring Oxford and recommend attractions that enhanced your day. We're especially pleased that you took Sundar's recommendation to visit New College and that it proved to be such a fantastic experience. Our team is passionate about helping visitors make the most of their time in Oxford, and it's always rewarding to hear when those recommendations contribute to a great visit. We'll be sure to pass your kind comments on to Sundar, who will be thrilled to hear that his guidance, knowledge, and friendly service made such a positive impression. Thank you again for your recommendation, and we hope to welcome you back to Oxford again soon! Sam T - Retail and Tourism Supervisor

Dear Paul, Thank you very much for your wonderful review! We are delighted to hear that you thoroughly enjoyed your City Sightseeing Oxford tour and found the audio commentary both excellent and informative. It’s great to know that it helped you appreciate Oxford’s fascinating history and heritage while travelling around the city. We’re also pleased that you enjoyed the convenience of the many hop-on hop-off stops, even while choosing to stay on board for the full route. Thank you for choosing City Sightseeing Oxford and for your kind recommendation. We hope to welcome you on board again during a future visit to this beautiful historic city. Kind regards, Quality Department