Cancun ATV Wild Pass Zipline, Cenote & Tequila Tasting

I would NOT recommend this excursion. The pictures and descriptions make the experience look much better than what you actually receive. The ATVs were in terrible condition. Ours ran out of gas, the seats were coming off, and the motors get extremely hot and burn your legs. Before riding, they hand you a waiver to sign with little to no explanation. This was not what I would consider an ATV tour. We basically drove up and down a horrible dirt road filled with potholes. The equipment was so raggedy that a woman actually flipped off her ATV right in front of me. When we first arrived, we were immediately encouraged to pay an additional $60 PER PERSON to upgrade to the “VIP” experience because it was supposed to be more private, intimate and exclusive. In reality, everything is simply smaller. The “private cenote” was basically a small hole large enough to accommodate the small group. It looked nothing like the experience portrayed in the promotional pictures. The so-called safari/jungle portion was equally disappointing. There was nothing resembling a safari. We did not see one animal, and the transportation vehicle itself felt like it was about to fall apart. Between the rough ATVs and the extremely rickety transportation to the cenote, members of my family were left with significant stomach, back and hip discomfort afterward. Customer service made the experience even worse. We waited forever for the excursion to actually begin. Once they collected our upgrade money, we were basically pointed toward lockers with no explanation of what to do next, and there was no one available who could communicate with us in English to assist. Our tour guide, Chile, was also extremely rude and condescending. He began by telling us what we should and should not say so that we wouldn’t offend Mexican culture, yet his own behavior toward us was offensive and disrespectful. While he was speaking to the group, I was seated facing a different direction but had turned my body toward him, was completely quiet and was clearly paying attention. He stopped speaking and motioned for me to physically turn around and sit the way he wanted, as if I were a child being corrected in a classroom. It was unnecessary, embarrassing and disrespectful. And the upselling doesn’t stop with the VIP package. After paying the additional $60 per person, you’re sent to another area where they try to sell you a face mask and water shoes. When we declined, the person simply walked away. Overall, this excursion felt poorly maintained, disorganized, misleading and focused heavily on getting additional money from guests rather than providing the experience being advertised. The photos create an expectation that simply does not match the reality. This was something my entire family could have done without. Save your money and choose another excursion company in Cancun. I would absolutely not do this again.

This was an absolutely amazing experience! A couple takeaways now that we've gone and looking at previous reviews prior. They make it really clear what you can and cannot do as well as what to bring and not to bring. They do try to upsale of course but what place doesn't? Also, if you say no once MAYBE twice they WILL leave you alone. They do not push push push you into a sale. You can bring your phone to the tequila tasting and cenote, but everything else your phone will need to be left behind which was understandable. We stayed with the lowest package and had an absolutely AMAZING time. We didn't feel rushed and each guide we had from the van to the end was top tier! The food is 2 soft tacos with either pork, fish, or veggie option. Drinks were good and decently priced (about $4-$15) I would absolutely do this again definitely worth the money.

Awesome and beautiful beach and view

Omar was our Main Guide and he treated me SO GREAT, taking care of my Crutches and Leg while we Zip Lined. Adolfo was our Photographer and he took many great pictures. It was a Fun Filled Day, even when we had to drink Tequilla (YUK), but I was pleasantly surprised with 2 of the Flavors --- YUMMY Bailey Irish Creme Type, and the Coffee flavored one. The 2 tacos at the end were not enough, but the Beers Helped. All in All, a FUN TIME !!!!

Good experience, very friendly Alan. I would consider inviting more people and returning. 😃😃😃😃😃

My partner and I attended this trip. Our tour guide Alan was phenomenal and made sure that everyone was safe throughout. We started out with a tequila tasting which was decent. You have the option to buy the tequila at the end. The next stop was the cenote which was my favorite part of the tour. The water in the cenote was refreshing from the heat of the day. You could either zip line, cliff jump or walk into the water. I did the zip line twice! It was so much fun! Life vests are require regardless of swim experience given how deep the cenote is. The third stop was riding ATVs. My partner and I doubled up while I drove. The course was small but you could ramp it up at parts. The final part of the tour was the zip lining. We got to do 5 zip lines and a couple other things. Overall, I highly recommend the tour. Only an opting thing is them trying to upsell you.

Amazing experience!!! Staff were very kind and fun. They gave clear and strict instructions, while maintaining a light and fun atmosphere! highly recommend, would definitely love to come back 😇

It was great, and Alan was awesome. But the van on the way there was so full of exhaust fumes it made us feel sick, and we couldn't open the window. You don't need to upgrade to the Gold package, and they're super pushy about it.

The energy of Humberto and his cameraman/paparazzi was contagious and he made all of us feel safe as we ziplined, rode the ATV and jumped into the cenote. My kids are 11 and 13 and couldn’t have had a better time. All of the staff at each point preached safety first but have fun doing it! Pictures were worth the price. You can’t bring any electronics or belongings with you but we were too busy having fun to notice. Would highly recommend this adventure!

We had a group of 11 that consisted of 3 families with 5 kids ranging from ages 4 to 12. (1) Beware of RAUL, tour guide (pic enclosed). After checking in and stopping by the merchandise store, we were taken to our assigned group to meet the tour guide and get an overview of the activities. This was a new experience for half the group and it felt very rushed. RAUL started talking even before we sat down. When 3 of our group members asked him a question, he just looked at each of us, then turned his head and completely ignored us. At the end when he asked if everyone was ready, my friend said no and his response was “I already answered it.” Every response was “I already answered it.” RAUL was extremely rude, impatient, condescending and just thinks he’s too good to answer any of our questions. If you have a family with children, be cautious of Raul. Raul should not be a tour guide, it was the worst customer experience. He was wearing an Extreme Adventure uniform and is a poor representation of the company and started us off with a poor experience. (2) Humberto, new tour guide was amazing, friendly and attentive. (3) Zipling - There were 3 ziplines with small obstacles in between. Ziplines were short but fun. (4) ATVs and buggies (for the younger kids) were enjoyable even though it went in two repetitive loops. (5) Tequila tasting was cool and you get to sample 6 different tequilas. There’s an option to purchase it. (7) The cenote was beautiful and our group had fun jumping straight in or via a zipline. It was a 20-25 min experience. (8) The Mayan fire performance was a neat cultural experience and you get to take photos with the performers for free. (9) The fish and pork tacos were included in the package. The tacos, fries and guacamole with chips were tasty. (10) 0 stars for RAUL and 4.5 stars for the rest of the staff. Overall experience was 4 stars.