Calgary Airport Express to Banff via Canmore

Absolutely disgusting. Called at 2pm for a delay for 2:03pm bus to calgary. Said bus is 20 mins away. 50 mins, they said they are unable to confirm when the bus is arriving. Zero empathy and adjustment to travellers need. I have a newborn travelling with me as well. I am in tears currently typing this. Customer service is shocking and unhelpful. If you want to travel home, pick a company that's reliable, definitely not A Bestx Further update We got on the bus at. 3 40pm. The driver could not speak English at all. He spoke Spanish all the way. through. There was a massive crack on the wind screen. Seats were filthy. If I travel on my own with my newborn son, the cost of booking of taxi would be 3-4 Times higher than the coach, if the company is not paying for the taxi fare, how would it be viable. For customer to make a higher cost of travel at the best last minute? You are offering alternatives that I cannot claim from my insurance too. To keep an open mind, lets not go with this carrier again to avoid stress and disappointment. Stop insulting your customers and provide reliable transfers that starts from Banff. Any traffic delay from calgary must not be used as a reason for delays. The last minute update is unhelpful for customers to reschedule their transport arrangements. You called me 3mins before the departure time. Just to make a note.

The driver was exceptional going out of his way to make the trip seamless. Will use this same driver on the way back to Calgary

Bit of a different review, but this company has offered me the most amazing customer service I've ever experienced. They are priced reasonably, but they responded to my emails and inquiries in such a genuine and accomodating way! My trip was starting to look really stressful given repeated airplane delays, but the workers put in effort to help me find solutions and offered such kindness in the process. It really eased the anxiety I was feeling about getting there incredibly late. It was a rare occurrence where I felt like I was treated like a human with genuine care by customer service agents. It's such a rare thing to feel nowadays! Couldn't compliment them enough. Will def book with them on any future visits.

The Team at ABest Transport were exceptional and amazingly accommodating. We had several hiccups in our flights to Calgary and ABest transport did everything they could to help us still make our transfers to Banff despite delays and the splitting up of our group THANK YOU

The shuttle ride from the airport to the hotel was great. Everything went very smoothly. From the details on where to meet, to being there on time, and then drop off.