Auschwitz Birkenau tour from Krakow

Our trip was cancelled the day before (& I had booked in advance) - reason given weather but the conditions were perfect. Managed to book a trip though a tourist office in the town, who were surprised our tour had been cancelled, could not reschedule as we were leaving the next day. I think that they either overbooked or as someone said because it was a public holiday the staff decided to take a day off. I did get my refund but I was really disappointed as this was the main reason for going to Krakow.

Awful awful awful, bus didn’t turn up for our tour so we didn’t get to go and it ruined our plans for the whole day!

Extremely touching and important place. A visit to the Auschwitz memorial is a powerful experience, which leaves a deep mark. The museum is very well organized, the explanations are clear and respectful, and everything helps to really understand the tragedy of the Holocaust. It is not a light visit, but it is essential to reflect and not forget. Recommended for everyone, at least once in a lifetime.

Absolutely avoid this tour by all means. I travelled to Poland on a 2 night trip specifically to do this tour and the tour operator never even showed up to collect me. Then when I contacted support all they could offer me was a refund for the tour. Meaning I had just wasted hundreds on flights, taxis, accommodation and everything else to be here. Fuming is an understatement and I would not recommend going with these people

Not happy at all , between the Viator and their tour Guide there was No communication. In the end we were unable to go as the Tour Guide didnt communicate with us that the tickets were sold out . Luckily we were able to go with another company . Also Viator got as a refund straightaway and they were very apologetic .

This trip was very informative and interesting. Our tour guide was extremely knowledgeable and made the trip very memorable. It was harrowing but something needed to be seen.

Tour was operated expertly and efficiently with a tour guide who was incredibly passionate about the Nazi occupation of Poland and the Holocaust. Got to see everything and more (including the Judenrampe) and didn’t feel pressured at all to rush through anything. Tour guide was happy to go at our pace and let us see as much as we wanted for as long as we wanted.

Amazing trip! Nice small group and our guide was very passionate and knowledgeable about Auschwitz. The day was planned to perfection and we were the last group out meaning photo opportunities were great and we didn’t have to fight through any crowds. We were given informative guidebooks for the day too, although the guide was so good at explaining things beyond the pictures and artefacts, we didn’t need them! I learned about this subject back in school but not to the extent of what I was taught by our guide yesterday. Seeing everything in the flesh was really difficult to process at times but doing the tour made me feel like these people got to tell their story and their bravery and legacy lives on and inspires us all, in so many different ways. You can’t not be affected by what happened, and it’s a reminder that we must look out for each other and always try to do better. A must do for visiting Poland and I would 100% recommend this particular tour. As a side note: Make sure you wear comfortable clothes and shoes, be prepared for a lot of walking, and if it’s in the warmer months bring sun cream. Lunch isn’t provided so it’s a good idea to bring snacks and expect to be back late depending on what time you have the tour! I never saw anybody taking selfies yesterday, but sometimes you do get people and we need to remember this place is a graveyard in some respects, it’s not just a museum.

Michael was a wonderful tour guide! He was very easy to talk to and very knowledgeable. He shared multiple facts and stories throughout the tour. He made sure to show us every part of the camp that he could and answered any questions we had. One of the best tours we’ve ever had! Five stars!

Everyone should visit this hellish place at least once in their lifetime if they can. It's extreme. And desperately sad of course. But Michael, our guide, was knowledgable, friendly, considerate and kind. He helped make the day memorable and informative, too.