Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow
Description
Choose from several convenient door-to-door pickup options, ensuring you are collected directly from your address for a smooth and comfortable start to your tour. Visit UNESCO World Heritage Site, a former German - Nazi concentration camp Auschwitz-Birkenau, where more than a million Jews and other prisoners were oppressed or killed during World War II. The flower-strewn Death Wall, national memorials, gas chambers and crematoriums, preserved ruins, the remains of hundreds of barracks, watchtowers, the railway line and ramp - all form a moving testimony to the number of those who lost their lives.
Tour Options
Itinerary
Your tour begins with transportation from Krakow (hotel or address you specified). Auschwitz-Birkenau Museum is located in the town Oswiecim, about 1h15min in one way (65km). Every driver we cooperate with has all required by EU permissions for passenger transport. An English speaking and friendly leader of the group will assist you at any time you need. After arriving in Oswiecim, have a short break to grab a coffee or keep an eye on outdoor exhibitions.Then be kindly introduced to your local and professional guide who is licensed by Auschwitz-Birkenau Museum.
Start your tour by walking through the gate to the first camp - Auschwitz I - originally conceived as a concentration camp, to be used as a detention centre for the many Polish citizens arrested after Germany annexed the country in 1939, with the most recognizable sign Arbeit Macht Frei (Work Makes You Free).This part usually takes 2 hours and you will be using a headset to hear your guide clearly. The group according to the Museum’s rule counts up to 30 people making the visit comfortable and accessible for every participant. Visit the original wooden buildings, fortified walls, barbed wires, gas chambers and crematoria - all of those leave a shocking impression allowing to imagine the scale of Holocaust.
After the 1st camp short break up to 15 minutes is planned. You will be taken by us to visit the second part of the tour - Birkenau (Auschwitz II), only 3 minutes away, which is the largest camp built and operated for the specific purpose of making Europe ''Judenrein'' (free of Jews). The same guide continues a poignant lecture about the camp in the village Brzezinka (Birkenau) which was constructed in 1941 on the order of Heinrich Himmler (SS commander) and could hold some 90 000 prisoners.You will be told about terrible stories of unimaginable living conditions as well as cruel selection and pseudo-scientific medical experiments made by prominent Nazi doctors including Josef Mengele. A history about soldiers of the 60th Army of the First Ukrainian Front opened the gates of Auschwitz on January 27, 1945, which meant the final liberation, ends your tour with a feeling, both this genocide should never have happened and it can not happen again.
After completing the tour, the driver will drop you at your hotel or address in Krakow.
Highlights
What's included
Pickup Locations & Times
The hours you book are tentative and may change. The exact pickup time will be confirmed a day before the tour (in the afternoon at the latest).
Traveller Ratings
Important Information
- Specialized infant seats are available
- Suitable for all physical fitness levels
- [DEPARTURE] Booked times are tentative and may change due to schedule at the Auschwitz Museum and traffic conditions.
- [DOCUMENTS] **Full names of all participants MUST be provided during booking (the same as on ID or passport, no nicknames). Passport or ID is MANDATORY for each participant and will be checked. No ID = NO ENTRY!**
- [VISIT] Guided group tour only, no individual pacing. Respectful behavior and smart casual dress required. Eating, smoking, and loud behavior are not allowed.
- [PICKUP] Some Krakow hotels are in traffic-restricted zones. Pickup will be arranged from the nearest accessible point and you will be informed in advance.
- [LUNCH] Lunch is not included. There is no time for a full meal between visits, and no food facilities on-site, so please bring a snack.
- [SECURITY] An airport-style security check is required before entering the Auschwitz-Birkenau Museum.
- [WEATHER] The tour runs in all weather. Up to 70% of the visit takes place outdoors, so please dress appropriately and bring water on warm days.
- [CHILDREN] Children must be accompanied by an adult. Infant seats are available. Due to the sensitive nature of the site, the tour is recommended for ages 13+.
- [PHOTOS] Photography is allowed except in marked areas. Flash is not permitted inside buildings.
- [RENOVATIONS] Due to roadworks in western Krakow, pickups in that area are not possible. The Straszewskiego 19 meeting point is temporarily closed. We will arrange a nearby alternative if needed.
Reviews(826)
Hello krakow terrible communication book whatever time you want then the day you cannot cancel they tell you pickup is like 5 in the morning. We missed the pick up because of this time and they don’t want to help you.
Thank you for sharing your feedback. We’re sorry to hear that you felt disappointed with the communication and the pickup arrangements. We understand that an unexpected change in pickup time can be frustrating, especially when it affects your plans. For Auschwitz-Birkenau tours, the exact pickup time can sometimes vary depending on museum availability, entry schedules, and operational arrangements. We always send updated pickup details before the tour and recommend checking the latest WhatsApp messages, as this is where we provide the confirmed time and all important instructions. We regret that your experience did not meet your expectations and appreciate your feedback, as it helps us improve our communication and support for future guests. #HelloCracow #AuschwitzTour #CustomerExperience #GuidedToursKrakow
It feels inappropriate to say I enjoyed visiting Auschwitz - Birkenau but I'm glad there are those dedicated to maintaining it as a reminder of some of the darkest times in our history. Hello Krakow was a good tour operator, we were always informed of any updates and changes and any questions promptly answered. Our group was a double decker coach full which was well shephered into three smaller groups for the tours. Our guide, Agata, weaved the poignant story of Auschwitz - Birkenau with empathy and dignity, some of the items were 'uncomfortable' to view but Agata described them with the utmost respect, and answered every question, no matter how awkward. making the experience more powerful. Everyone should visit this place, not only to reflect and remember, but to help prevent history repeating itself.
Thank you very much for sharing such a thoughtful and moving review. We truly appreciate your words and your reflection on the importance of preserving Auschwitz-Birkenau as a place of remembrance and education. We’re very glad to hear that Hello Cracow’s communication helped you feel informed and supported throughout the experience. Organizing a large group smoothly and creating smaller tour groups allows guests to have a more focused and meaningful visit. We’re especially grateful for your kind words about Agata. Visiting Auschwitz-Birkenau requires sensitivity, empathy, and respect, and we’re pleased to know that her way of presenting the history helped you understand the human stories behind this tragic chapter. We will be happy to share your appreciation with her. Thank you for choosing Hello Cracow and for sharing such an important message with future visitors. 💛 ✅ Excellent communication and guest support ✅ Well-organized group management and smooth logistics ✅ Empathetic and knowledgeable guides ✅ Respectful presentation of difficult historical topics ✅ Strong focus on education and remembrance ✅ Meaningful experiences that encourage reflection #HelloCracow #Auschwitz #Birkenau #AuschwitzBirkenau #AuschwitzTour #KrakowTours #CracowTours #VisitCracow #DiscoverCracow #ExploreKrakow #CustomerFeedback #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #PassionateGuides #HistoricalTours #CulturalHeritage #HistoryMatters #TravelWithRespect #MeaningfulTravel #Remembrance #NeverForget #KrakowHistory #KrakowExperience #WellOrganizedTour #ProfessionalGuide #LearnFromHistory #HighlyRecommended #VisitKrakow
Ourr tour guide at Auschwitz & Birkenau was incredible! She was informative and easy to understand. She was well organized, and able to educate our group in 94 degree weather without a sweat. Robert, the guide that picked us up was very organized and brought us nice box lunches. (extra). My only complaint is that you only have 15 mins between tours, and it's not enough time to eat your lunch, and go to the bathroom. And, the only place to eat it was on a bench in the sun in 94 degree weather. There must be a better way to do it. While I feel bad even complaining, after what we learned 6 million Jews and more went through in those camps.
Thank you very much for sharing such a thoughtful and detailed review. We truly appreciate your kind words about your experience at Auschwitz-Birkenau and the effort you took to share both the positives and your suggestions. We’re especially grateful for your comments about your guide. Presenting such difficult and emotional history requires knowledge, empathy, and the ability to create a respectful atmosphere, and we’re very happy to hear that she made the experience meaningful and understandable even during challenging weather conditions. We’re also pleased that Robert helped make your journey comfortable and well organized, and that you appreciated the box lunch option. We truly value your feedback regarding the lunch break. We understand that during very hot days, having enough time and a comfortable place to rest and eat is important. We will take your comments into consideration as we continue improving the guest experience. Thank you for choosing Hello Cracow for such an important visit. 💛 ✅ Empathetic and knowledgeable guides ✅ Professional organization throughout the day ✅ Friendly and reliable drivers ✅ Clear communication and guest support ✅ Respectful approach to a deeply emotional historical site ✅ Continuous improvement based on guest feedback #HelloCracow #Auschwitz #Birkenau #AuschwitzBirkenau #AuschwitzTour #KrakowTours #CracowTours #VisitCracow #DiscoverCracow #ExploreKrakow #CustomerFeedback #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #PassionateGuides #TravelWithEase #PunctualAndReliable #WellOrganizedTour #HistoricalTours #CulturalHeritage #HistoryMatters #TravelWithRespect #MeaningfulTravel #KrakowExperience #Remembrance #NeverForget #SmoothLogistics #HighlyRecommended #ContinuousImprovement
It was sobering and educational. Our tour guide had excellent knowledge and experience of the camp and shared his personal family relationship to concentration camps and the history of the Nazi occupation which made it quite meaningful.
Thank you very much for sharing your thoughtful review. We truly appreciate your words about such an important and emotional visit. We’re glad to hear that you found the experience both sobering and educational. Auschwitz-Birkenau is a place where history, personal stories, and remembrance come together, and we’re especially grateful that your guide’s knowledge, experience, and personal connection helped make the visit even more meaningful. Presenting the history of this place with respect, sensitivity, and authenticity is extremely important to us. Thank you for choosing Hello Cracow for this significant journey and for sharing your reflection with others. 💛 ✅ Knowledgeable and experienced guides ✅ Personal and meaningful storytelling ✅ Respectful approach to sensitive historical topics ✅ Strong focus on education and remembrance ✅ Professional and carefully organized tours ✅ Experiences that create deeper understanding #HelloCracow #Auschwitz #Birkenau #AuschwitzBirkenau #AuschwitzTour #KrakowTours #CracowTours #VisitCracow #DiscoverCracow #ExploreKrakow #CustomerFeedback #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #PassionateGuides #HistoricalTours #CulturalHeritage #HistoryMatters #TravelWithRespect #MeaningfulTravel #Remembrance #NeverForget #KrakowHistory #KrakowExperience #LearnFromHistory #WellOrganizedTour #ProfessionalGuide #HighlyRecommended #VisitKrakow
From pick-up at the hotel to drop-off everything proceeds perfectly!. The tour guide was attentive and gave good directives oxh information. The guide well-read, informative and spoke clear English. If you ended up further back in the group, it was harder to keep up when the guide told you about the things that you have not yet concluded. A smaller group size might have been preferable. Slightly short time for lunch.
Thank you very much for sharing your detailed feedback with us. We’re pleased to hear that everything from the hotel pick-up to the return journey went smoothly and that our tour leader provided clear information and helpful guidance throughout the day. We’re especially happy that you appreciated the guide’s knowledge, informative explanations, and clear English presentation. At the same time, we truly value your comments about group size and the lunch break. We understand that for such an important and emotional visit, having enough space to listen comfortably and time to reflect is very important. Your feedback helps us continue improving the experience for our guests. Thank you for choosing Hello Cracow and for sharing your honest impressions with future visitors. 💛 ✅ Reliable hotel pick-up and drop-off service ✅ Professional and informative tour leaders ✅ Knowledgeable and clear-speaking guides ✅ Smooth organization throughout the day ✅ Respectful approach to a sensitive historical site ✅ Continuous improvement based on guest feedback #HelloCracow #Auschwitz #Birkenau #AuschwitzBirkenau #AuschwitzTour #KrakowTours #CracowTours #VisitCracow #DiscoverCracow #ExploreKrakow #CustomerFeedback #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #PassionateGuides #TravelWithEase #PunctualAndReliable #WellOrganizedTour #HistoricalTours #CulturalHeritage #HistoryMatters #TravelWithRespect #MeaningfulTravel #KrakowExperience #Remembrance #NeverForget #ContinuousImprovement #GuestExperience #HighlyRecommended
I completely messed up the pickup point this morning. But within minutes of contacting Viator, we still managed to go on our trip. Well done Viator. The experience was both harrowing, but so very interesting. It’s something I certainly will never forget. Looking forward to my next 2 trips with Viator.
Thank you very much for sharing your experience with us. We’re glad to hear that, despite the initial confusion with the pick-up point, everything was resolved quickly and you were able to join the tour. We truly appreciate your kind words about the support you received. Making sure our guests feel helped and looked after, especially when unexpected situations happen, is very important to us. We’re also grateful for your reflection on Auschwitz-Birkenau. It is a deeply emotional and powerful place, and we’re pleased that the visit gave you an experience that will stay with you for a long time. Thank you for choosing Hello Cracow and we hope your upcoming trips will be just as memorable. 💛 ✅ Helpful support when guests need assistance ✅ Clear communication and reliable service ✅ Respectful approach to an important historical site ✅ Professional and caring customer experience ✅ Meaningful educational travel experiences ✅ Commitment to making every journey smooth and memorable #HelloCracow #Auschwitz #Birkenau #AuschwitzBirkenau #AuschwitzTour #KrakowTours #CracowTours #VisitCracow #DiscoverCracow #ExploreKrakow #CustomerFeedback #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #HistoricalTours #CulturalHeritage #HistoryMatters #TravelWithRespect #MeaningfulTravel #Remembrance #NeverForget #KrakowExperience #WellOrganizedTour #TravelWithEase #ProfessionalService #GuestExperience #HighlyRecommended #VisitKrakow #LearnFromHistory
Pickup and drop off went efficiently, the 1.5 hour journey was comfortable and the minivan was air-conditioned, though it was full and it was probably a bit cramped for the two in the front seats. Got to Auschwitz and there was some confusion, with the guide turning up half an hour late. Despite this, the guide was very good and explained all the main aspects in good English with the respect and solemnity required of such an 'attraction'. But it was all very rushed. The girls barely had time to queue for the toilets and we all had to eat lunch in the van going between sites. We weren't really given time to read the information plaques on all the exhibits. It didn't help that the weather was scorchingly hot in the morning when we were traipsing between buildings at Auschwitz and then thundering down at Birkenau which was all outside, but that's not their fault and I guess being shown around in luxury and comfort would not have been appropriate. Despite all this I would recommend it; I think they were having a bad day but we saw everything as promised and were delivered back to our hotel in good time. The sites themselves are well-laid out and well-managed. I think everyone should come here at some point in their lives; it is sobering, horrifying and eye-opening. One word of warning - there is a lot of walking involved; you are on your feet all day, though this would be the case with any tour operator.
Thank you for sharing your detailed feedback 💙 We’re glad to hear that the transport, communication, and overall organization worked well, and that you appreciated the knowledge and respect shown by the guide during such an important visit. We understand your comments regarding the pace of the tour. Auschwitz-Birkenau visits are carefully scheduled due to the high number of visitors and fixed entry times, which can sometimes make the experience feel fast-paced. We appreciate your understanding and will keep your feedback in mind when improving the guest experience. With Hello Cracow, you can always expect: ✅ Knowledgeable and respectful guides ✅ Comfortable and reliable transport ✅ Clear communication and organised logistics ✅ A meaningful and reflective experience Thank you for your recommendation and for highlighting the importance of visiting Auschwitz-Birkenau. We hope to welcome you again in Krakow. #HelloCracow #AuschwitzTour #BirkenauMemorial #GuidedToursKrakow #HistoricalExperience #MeaningfulJourney #HighlyRecommended
Great experience! Picked up from my hotel, safe driving to exhibition. Plenty of communication. Excellent tour.
Dear Chadwick, Thank you very much for your fantastic 10/10 review! We are delighted to hear that the hotel pick-up was convenient, the journey felt safe, and communication throughout the experience was clear and helpful. It is wonderful to know that you enjoyed the tour and had no complaints. Thank you for choosing Hello Cracow and for your recommendation! #CustomerFeedback #HelloCracow #Auschwitz #Birkenau #AuschwitzBirkenau #AuschwitzTour #HotelPickup #SafeDriving #ExcellentCommunication #ClearInformation #ExcellentTour #GreatExperience #TenOutOfTen #HighlyRecommended #ProfessionalService #ReliableTransfer #ComfortableTravel #WellOrganizedTour #CustomerServiceExcellence #TravelWithEase #PunctualAndReliable #RespectfulTravel #EducationalTravel #HistoricalTours #VisitCracow #DiscoverCracow #ExploreKrakow #KrakowTours #PolandTravel
Well organized from pick up to drop off
Thank you for sharing your thoughts 💙 We’re delighted to hear that Adrian and our guides made your visit enjoyable and well-organised from start to finish. Positive experiences like yours motivate our team to maintain high standards in every aspect of our tours. With Hello Cracow, you can always expect: ✅ Knowledgeable and respectful guides ✅ Smooth, well-organised logistics ✅ Comfortable and reliable transport ✅ A deeply meaningful and reflective experience We hope to welcome you on another tour soon. #HelloCracow #AuschwitzTour #BirkenauMemorial #HistoricalExperience #GuidedToursKrakow #MeaningfulJourney #HighlyRecommended
informative, honest and knowledgeable guide, slow pace so everyone can join in. it was also well suited for the youth (ours were 15 and 17)
Thank you for sharing your feedback 💙 We’re glad to hear that your visit to Auschwitz and Birkenau was well and respectfully arranged. Ensuring a pace that allows everyone to fully engage—including younger participants—is very important to us, and we’re happy that your group felt included and informed throughout. With Hello Cracow, you can always expect: ✅ Knowledgeable and respectful guides ✅ Smooth, well-organised logistics ✅ Comfortable and reliable transport ✅ A deeply meaningful and reflective experience We hope to welcome you on another tour soon. #HelloCracow #AuschwitzTour #BirkenauMemorial #HistoricalExperience #GuidedToursKrakow #MeaningfulJourney #HighlyRecommended
