Auschwitz Birkenau: Live-Guided Tour with Transportation and Hotel Pickup
Description
Visit the largest former Nazi concentration camp on a 7-hour tour from Krakow. Learn more about the Nazi program of "Abreit Macht Frei" and the genocide of World War II. Explore the gas chambers and barracks with a licensed English speaking guide from Auschwitz Birkenau State Museum. The live guide is in English. Other language options available only with the guide book. On certain days, due to the high number of bookings, especially those made at the last minute, I reserve the right to substitute a English speaking guide from the Auschwitz Birkenau Museum with a guide in another available language. As a partial compensation, we will purchase English guide books and lunchboxes for you on that day. The official regulations of the Auschwitz-Birkenau Museum do not specify an age restriction; however, given the scale of the atrocities that took place at the camp, we do not recommend visits for children under the age of 14.
Tour Options
Itinerary
Hotel pick up and drive ro Auschwitz about 70 km
Founded on 27 April 1940, Auschwitz became the site of extermination by inhumane conditions and physical destruction of prisoners. It was the biggest death camp of the Nazi regime and during your tour a licensed guide will sensitively take you to see the barbed wire fences, watchtowers, barracks, gallows and gas chambers; these depict the circumstances under which the Nazi genocide took place.
Break for lunch and drive from Auschwitz to Birkenau - 5 km
Birkenau - establish as a second camp after Auschwitz. Is 10 time bigger and Nazi killed here even 40 thousand people in one day !
Drive back to your address in Kraków
Highlights
What's included
Pickup Locations & Times
We will pick you up from any address in Kraków. Mostly we use 8 pax minivans. On certain days, we reserve the right to replace the minivan with a larger car and to arrange a meeting point instead of a hotel pick-up. This is due to the high volume of bookings, the number of our cars is limited, at the same time we want to ensure that everyone can book. Day before we will inform you about exact pick up time from yours address. You will be informed by WhatsApp/email or text message about the exact time a day before the tour. Very Important : Due to the growing interest in reservations at the Auschwitz-Birkenau Museum, we would like to encourage you to make your reservations as early as possible. This is in order to 100 % guarantee a visit at a convenient time with an English-speaking guide. To do so, we need your names and surnames at least one month before the visit. PLESE NOTE; We ask for your understanding, these regulations are not our ideas. They are the regulations of the Auschwitz-Birkenau Museum to which we must to adapt.
Traveller Ratings
Important Information
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Public transportation options are available nearby
- Specialized infant seats are available
- Suitable for all physical fitness levels
- Children must be accompanied by an adult
- Dress code is smart casual
- We can accommodate dietary Lunchbox restrictions such as vegetarian, vegan, gluten-free
- Please note! The tour is guided in English. In French, Italian, German and Spanish there are optional paper book guides.
- Minivan tour
- English speaking driver and guide
Reviews(1,443)
Hasty visit with untruthful booking information, booked for 9:00 AM and confirmed, subsequently the time was changed to 6:05 AM. English tour planned with documentation in Italian, which was not given to us. 8-hour tour confirmed, 6.5 actual hours, too much rushing.
Jeśli to ma być **formalna i rzeczowa odpowiedź na reklamację po włosku**, proponuję taki ton — spokojny, ale bez przyjmowania odpowiedzialności za elementy, które wynikają z organizacji muzeum: Gentile Cliente, La ringraziamo per aver condiviso la Sua esperienza. Ci dispiace sinceramente che alcuni aspetti dell’organizzazione del tour non abbiano corrisposto alle Sue aspettative. Per quanto riguarda l’orario di partenza, gli orari delle visite ad Auschwitz-Birkenau dipendono dalla disponibilità e dagli orari di ingresso assegnati dal Museo. Per questo motivo, in alcuni casi, l’orario inizialmente indicato al momento della prenotazione può essere modificato. Comprendiamo tuttavia che una modifica da un orario mattutino a una partenza alle 6:05 possa risultare scomoda e ci dispiace per il disagio. Per quanto riguarda la lingua, il tour prevedeva una visita guidata in inglese con materiale informativo in italiano. Prendiamo comunque molto seriamente la Sua segnalazione relativa al fatto che la documentazione in italiano non Le sia stata consegnata. Verificheremo internamente quanto accaduto, poiché il materiale previsto avrebbe dovuto essere messo a disposizione. Desideriamo inoltre precisare che la durata indicata per l’escursione comprende l’intero servizio, inclusi il trasporto da e per Cracovia, i trasferimenti e le procedure organizzative. La durata effettiva della visita all’interno del Museo è invece determinata dagli orari e dalle modalità di visita stabiliti dal Museo stesso. Comprendiamo la Sua osservazione riguardo al ritmo della visita. Auschwitz-Birkenau è un luogo particolarmente significativo e molti visitatori desiderano avere più tempo per riflettere e approfondire le informazioni. Le visite guidate organizzate dal Museo seguono tuttavia un programma e un orario prestabiliti, pertanto il ritmo non può essere modificato liberamente dal nostro autista o dall’organizzatore. Ci dispiace che l’esperienza complessiva Le sia sembrata troppo frettolosa. Allo stesso tempo, prendiamo seriamente il Suo feedback e lo utilizzeremo per migliorare la comunicazione relativa agli orari, alla lingua e ai materiali informativi inclusi nella prenotazione. La ringraziamo ancora per averci segnalato questi aspetti. Cordiali saluti, ComFort Tours Cracow
We booked a tour to Auschwitz/Birkenau on 08/08/26 for 110 EUR p.p. (with a professional, advanced art historian). We previously received consultation by phone and pointed out several times that we absolutely needed a tour with a German-speaking guide. This was a main premise for us, which was confirmed several times by the lady in customer service. The confirmation via email then stated "Deutsc - Text". We did not attach any special meaning to the word "Text" at first, but rather trusted the verbal confirmations from the lady. But that was a mistake, because we found out on-site, the day before at 6:00 PM with the notification of the specific pickup time of 6:10 AM, that it is an English tour. We would have liked to cancel, but this is only possible 24 hours before the start of the trip. So that point in time had passed. So we started this trip after all. The driver was not a tour guide, because he did not say a word, but instead listened to the radio during the drive. Arriving in Auschwitz, the tour was conducted at a high pace. Reflecting or feeling was hardly possible there. Especially since we only partially understood the guide (the art historian) and also did not have any text material in German in our hands. Before the start of the tour in Birkenau, we received a German text - a booklet that describes a tour. However, reading it during the tour was hardly possible, since the pace was just as it was in Auschwitz I. This is only feasible if one arrives as an individual tourist. Several phone calls with VIATOR customer service, in which we complained about the consulting error made by customer service before booking and also pointed out the call recording from 08/08, were fruitless regarding a partial refund. The request to be connected to an employee with decision-making authority was unsuccessful; an announced callback did not occur. Our impression of the visit itself: it is good that many people are interested in this place and the crimes. However, this also leads to "mass tourism" with the corresponding negative aspects. Thus, the tours are also poorly suited for "facing" these crimes; they are very rational tours. Individual visits are preferable, although they must be booked very early.
Sehr geehrte Damen und Herren, vielen Dank für Ihre ausführliche Rückmeldung. Wir bedauern, dass die gebuchte Tour nicht Ihren Erwartungen entsprochen hat, insbesondere hinsichtlich der gewünschten deutschen Sprache. Wir möchten jedoch einige Punkte Ihrer Schilderung sachlich klarstellen. Bei der Buchung war die Sprachoption entsprechend der verfügbaren Tour mit „Deutsch – Text“ angegeben. Diese Bezeichnung bedeutet, dass die Führung selbst nicht zwingend durch einen deutschsprachigen Guide erfolgt, sondern dass deutschsprachige schriftliche Informationen zur Verfügung gestellt werden. Wir bedauern, wenn dies im Rahmen der telefonischen Beratung nicht eindeutig erklärt wurde und dadurch bei Ihnen ein anderes Verständnis entstanden ist. Gleichzeitig möchten wir darauf hinweisen, dass die Führung im Museum Auschwitz-Birkenau von einem offiziell zugelassenen Guide durchgeführt wird. Die inhaltliche Gestaltung, das Tempo und die Dauer der Führung unterliegen dabei den organisatorischen Vorgaben des Museums und nicht der Entscheidung unseres Fahrers oder unseres Unternehmens. Unser Fahrer ist in erster Linie für den sicheren Transport der Gäste zuständig und nicht als Museumsführer vorgesehen. Auch die Tatsache, dass die Führung in einer größeren Gruppe und nach einem festgelegten Zeitplan stattfindet, ist durch die Organisation des Museums bedingt. Ein individuelles, langsameres Besichtigen der Ausstellungen ist im Rahmen einer regulären Gruppenführung leider nicht möglich. Wir verstehen dennoch Ihren Wunsch, sich intensiver und in Ruhe mit diesem historischen Ort auseinanderzusetzen. Wir nehmen insbesondere Ihre Rückmeldung zur telefonischen Beratung ernst. Wenn Ihnen vor der Buchung ausdrücklich zugesichert wurde, dass die Führung auf Deutsch stattfinden würde, wäre eine eindeutigere Kommunikation durch den Kundenservice selbstverständlich wünschenswert gewesen. Die von Ihnen erwähnte Gesprächsaufzeichnung sollte daher bei der Prüfung Ihrer Reklamation berücksichtigt werden. Gleichzeitig möchten wir klarstellen, dass wir die Bezeichnung „Deutsch – Text“ in der Buchungsbestätigung nicht als Zusage eines deutschsprachigen Museumsführers verstehen können. Die schriftliche Information war Bestandteil der gebuchten Leistung. Wir bedauern, dass die Kommunikation vor der Tour bei Ihnen zu einer anderen Erwartung geführt hat. Unser Ziel ist es, dass unsere Gäste bereits vor der Buchung eindeutig wissen, welche Leistung sie erhalten. Ihre Rückmeldung ist deshalb für uns wichtig und wir werden insbesondere die Formulierung und Kommunikation der Sprachoptionen überprüfen. Wir respektieren Ihre persönliche Einschätzung des Besuchs von Auschwitz-Birkenau und verstehen, dass ein solcher Ort sehr unterschiedliche Eindrücke hinterlassen kann. Gerade deshalb ist es uns wichtig, die Erwartungen unserer Gäste vor der Buchung möglichst präzise zu informieren. Mit freundlichen Grüßen ComFort Tours Cracow
Very reliable organization. Clear communication in advance, picked up at the agreed time and place (our hotel), Mikalj (oh, I forgot his name, I am so sorry!) is a resonsable driver and a friendly guy. Comfortable minibus. Lunch boxes available, well 'stuffed' this a reasonable private (€ 50)
Thank you
Cancelled our tour at 3pm the day before leaving us with no option to book with another or to arrange our own transport. We’d book via our hotel two months im advance and had an email confirmation.
We really apologise for inconvience. The Museum cancell ur guide, we tried to find solution but it was too late.
George is an excellent driver and pana
Thank you for your wonderful review! We're so pleased to hear that George provided excellent service and made your journey enjoyable. We truly appreciate your kind words and will be sure to pass your compliments on to him. Thank you for choosing ComFort Tours Cracow. We hope to welcome you back for another great experience in Kraków soon!
A certainly engaging experience, it's a pity that the tour was supposed to be in Italian and instead it took place in English
Grazie per aver condiviso la sua esperienza. Ci dispiace sinceramente che il tour si sia svolto in inglese anziché in italiano, come previsto. Comprendiamo perfettamente la sua delusione e ci scusiamo per l'inconveniente. Purtroppo, in alcune date la disponibilità delle visite guidate nelle diverse lingue dipende direttamente dal Museo di Auschwitz-Birkenau. Nonostante il nostro impegno a garantire il servizio richiesto, in rare circostanze possono verificarsi modifiche indipendenti dalla nostra volontà. La ringraziamo per il suo feedback: ci aiuta a migliorare continuamente il nostro servizio. Speriamo di poterla accogliere nuovamente in futuro e offrirle un'esperienza all'altezza delle sue aspettative.
Very good experince! Our driver Olek was amazing, picked us up at pur hotel, and came with a very nice lunch for us.
Thank you for your thoughtful review. We're glad you found your visit to Auschwitz meaningful and worthwhile. It's a place that leaves a lasting impression, and we're pleased that Olek and your tour guide helped make the experience informative and well organized. We truly appreciate your recommendation and hope to welcome you again on another tour in Poland. ComFort Tours Cracow Team
It was a great tour with my family exelent experince a lot of history and great guide and driver
Thank you for your wonderful review! We're delighted to hear that you and your family had such a great experience. It's fantastic to know you enjoyed the historical tour and that both your guide and driver helped make your visit memorable. We truly appreciate your kind words and hope to welcome you back on another adventure with us in the future! ComFort Tours Cracow Team
Pick up and service was great - Olek is the best you must get him!
Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience. It means a lot to us that you enjoyed your visit and found our transportation and guided tour well organized. Auschwitz-Birkenau is a place of immense historical importance, and we are honored to help our guests experience it with the respect and care it deserves. We hope to welcome you back to Krakow in the future for another unforgettable experience. Kind regards, The ComFort Tours Cracow Team
Very good the transport where excellent
Thank you very much for your kind review! We are delighted to hear that you were satisfied with the tour and that you found our transportation excellent. Providing comfortable, reliable, and well-organized transfers is one of our top priorities, so your feedback means a lot to us. We hope to have the pleasure of welcoming you back on another tour during your next visit to Krakow! Best regards, The Comfort Tours Cracow Team
