7 Day intense weekly cooking course from Florence

I registered their weekly cooking program in March and prepaid the fee, and they told me that the class needs be canceled because it didn't reach the minimum attendees for that program. I said OK, please refund me because I need to cancel my international flights, otherwise I will be charged 50% of the cancellation fee. However, they dragged for almost 2 weeks to issue the refund, and the refund was not returned to the credit card I paid, it had gone wrong to my PayPal account, which has triggered the deactivation of my account and I couldn't do anything to withdraw the money. I tried to contact them to correct the payment but no one responded ever since. They were so proactive when getting me to make the payment while disappeared when the refund is require, and none of these were my fault. I have to contact PayPal to file a dispute on this case to get things resolved at the end. They didn't even apologise for all the the inconvenience they have made to me, and I didn't feel any respect during the process. That was absolutely unacceptable.

My father and I did week long intense cooking classes. Classes included a ton of information. Daily we cooked five course meals. The head chef even explained how you could modify two things and change the dish to something completely different. In total I walked away with over 40 tips and tricks and a recipe book for more inspiration. Outside of classes, the course offers stuff to do. For example, my father loves horseback riding, so we asked the host of the cooking classes to make the arrangements. It was awesome, she set us up with someone without any issues (and he lived right up the road)!