Booked trip which stated pick up from hotel. My friend booked and received a confirmation email saying pick up 830. I was outside for 830 to be met by an obviously angry chap who said we should have been there 15 mins before the said time and we should read our email carefully. Suggested they put earlier time if that's what they would like seems silly to me to say one time and expect another ?
The trip was well worth it the mine is incredible but does seem a little rushed after I.e no time for a drink in what looked like a very nice cafe
For anyone with mobility issues you may find it difficult/hard work and the location of our hotel meant we were not taken back we were dropped in the square which wasn't a problem for us
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michaelbK3603WK
April 29, 2024 · via Tripadvisor
Interesting but over long
Interesting but over long. We had limited time in krakow and whilst some areas had a wow factor one hour tour would have been enough for us.
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jacquelinew543
March 26, 2023 · via Tripadvisor
Weekend trip to Krakow
The trip organiser/driver was excellent as was the guide but I felt that the tour was over long with a lot of walking and steps.
The carvings in the mine were magnificent
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Q3069RVjeanm
January 20, 2023 · via Tripadvisor
Salt mines poland
Alicia guide so friendly, very knowledgeable. Even bought us snacks incase we were hungry
Highly recommend
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Yvonne J
February 13, 2020 · via Tripadvisor
Great personal service
Visited the saltmines on our recent trip to Krakow and used the private transfer service. Driver had a very good understanding of English and was very knowledgable. Encouraging us to come back in the summer months and showed us pictures of the mountain villages ...just beautiful.
We felt safe in the car as he was a very good driver. Would def recommend using this service rather than trying to navigate public transport and the plus is the knowledgable drivers
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emmarW8476TE
February 12, 2020 · via Tripadvisor
Amazing Experience
We visited the Salt-Mines on our final day in Krakow and all I can say is WOW, we were collected from our hotel on time and the driver was very friendly. When we arrived there was a delay but this was down to it being so busy , so I would definitely recommend that you book a guided tour before you go. Our guide was amazing and was very knowledgeable about the mines which helped a lot , the whole place is breathtaking especially the Chapel. It’s around 2.5 half hours so definitely wear comfortable walking shoes. There is so much to see that I couldn’t possibly fit it all in , in this review so I definitely recommend a visit. I know I’ll be going back to visit again
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Kevin B
July 26, 2019 · via Tripadvisor
Amazing
What an amazing experience we had all my family. Something not to be missed while visiting Poland!
Nice Heritage.
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David W
June 10, 2019 · via Tripadvisor
Saltmine visit
Excellent although you have to be very fit, 384 steps down to enter the mine although you get a lift back up although the walk from the end of the tour to the lift is 15 minutes. In total I think they said you'll walk 2.1km during the tour which is rough 1 1/4 miles.
If you can manage it, it's worth it though, some excellent statues and hard to believe you're so far under ground. It's probably a bit too long, it was probably 2.5 hours when 1.5 hrs would probably have been enough although you do get a number of short breaks throughout.
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Rakefetlev
January 21, 2019 · via Tripadvisor
great experience
The great experience started with the bus that came to pick us up at the hotel, right on time. the mines are beautiful and our guide was interesting and very funny. He told us that the salt mines are no longer salt mines - they are gold mines and the gold is us - the tourists... at the end of the tour in the mines the bus took us back to krakow, to the place we wanted to visit.
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BrittaDKGive_Denmark
July 31, 2018 · via Tripadvisor
Professional Guidance through history of mining
Going to the saltmine with a guide needs a lot of fitness. English tours start every ½ hour. And then you walk through nearly a thousand years of history into the mountain for 2½ hours, mostly downstairs. The exhibition is very professional, so was our guide. As a guest you experience, that this place has been opened for tourist for more than a hundred years. The set-up is professional, the exhibition answers every modern historian wishes. Don't miss out on this.