手荷物を除き荷物を持ち込むことはできません。手荷物は最大寸法35cm x 20cm x 20cmの荷物とみなされます。
鉱山の温度は14〜16℃です
キャンセル
出発予定時刻の24時間前までにキャンセルされた場合、全額返金の対象となります。
1日前以上100%の払い戻し
0〜1日前まで0%の払い戻し
レビュー(326)
レビューはViatorとTripadvisorが収集したものです
P
patriciasD8936QT
October 4, 2026 · via Tripadvisor
Dissatisfied
The pickup was fine, and the Salt Mine was really good. When it came to the drop-off, that was terrible. I thought we would be dropped off at the same place as we where pickup. but that was not the case. It was a small coach, so one would thing he driver would say when we should have got off the coach, but he did not. The driver was further along the road when the driver said we should have got off and more or less told us to get off the coach. We got off the coach, and we did not know where we were, and as my husband had trouble walking, we had to get a taxi back ot our Hotel.
This spoiled the day.
B
backaft
September 29, 2026 · via Tripadvisor
Seekrakow Tour to Wieliczka Salt Mine
This review is about Seekrakow as a tour company and not the Wieliczka site experience. We booked via our travel agent in the UK. Seekrakow have very good customer service and communications set up, so we were fully informed of any changes to collection times and location. The collection in Krakow is a bit chaotic due to the volume of tour companies using the same location; its on a busy single lane main road and the bus stop can only hold x3 buses at a time. Transport to and from the mines was fine and the tour guide was very knowledgeable. The tour was very interesting and there are some amazing areas within the mine including the hand carved chapel. Our only observation is that the tour is run at pace which means we missed several museums and areas with artefacts stored in them. There are 800 steps to negotiate, so if you aren't fit or have any injuries or disabilities, then you may struggle to keep up and will probably be overtaken by other tour parties. I would also recommend making a note of where the transport is parked (or putting a pin in Google maps). If the site is busy the staff will often route tour parties to another exit which is away from the main entrance and in a different part of the town. This lead to our party being dispersed and ultimately late to leave. Seekrakow provided instant support, and I fully recommend for engaging in any tours in and around Krakow.
事業者からの返答
Thank you so much for your great feedback and recommendation! 😊
We are glad to hear that you were pleased with our customer service, clear communication, and the support from our team during your trip.
Thank you as well for your constructive observations regarding the pickup location and the exit routing at the Salt Mine. Tips like dropping a Google Maps pin are very helpful for fellow travelers! Regarding the tour pace and routes inside the mine, the itineraries are set by the official site guides to keep the flow moving smoothly, but we completely understand your point about wanting more time to explore.
If you ever decide to visit Krakow again, we would be delighted to welcome you on another SeeKrakow tour! ⚒️
If you have a spare moment, we would also be very grateful if you could share your experience on Google as well.
Wishing you safe and wonderful future travels! ✨
V
V9934JRjunem
September 26, 2026 · via Tripadvisor
Salt mine great trip
Pick up was very convenient within walking distance of our hotel coach clean and tidy driver polite good trip to site our guide Alexandra was excellent answered all our question made the whole trip so exciting
We really enjoyed it all 7 of us
事業者からの返答
Thank you so much for your wonderful review! We are delighted that all seven of you had such a great experience on your trip to the Wieliczka Salt Mine with SeeKrakow 🙂
It is fantastic to hear that the convenient pick-up, clean coach, and polite driver made your journey comfortable, and that our guide Alexandra made the tour so exciting and informative!
If you have a moment, we would really appreciate it if you could also share your feedback on Google 🌟
We hope to welcome you back to Krakow soon for another great tour with SeeKrakow. Until next time! 👋✨
C
caroliner0
September 10, 2026 · via Tripadvisor
Wieliczka Salt mine
The experience was perfect from pick up to drop off.
The guide, I can't remeber her name was wonderful, really knowledgeable and explained everything in detail.
The mines were better than I expected, can't believe that all that was done underground. St Kingas Chapel was mind blowing.
Wod highly recommend it
事業者からの返答
Thank you so much for your wonderful review! 🌟 We are delighted to hear that your experience with us was perfect from pick-up to drop-off.
It is fantastic to know that our guide made such a great impression and that St. Kinga's Chapel blew you away! The underground world of the Wieliczka Salt Mine truly is an unbelievable sight to behold.
If you have a spare moment, we would be extremely grateful if you could share your kind review on Google as well to help other travelers find us 💙
We hope to welcome you back to Poland soon! The SeeKrakow team would love to host you again on one of our other local tours, such as a visit to the charming town of Zakopane or a guided walk through Krakow's historic Old Town.
Warmest regards from Krakow,
The SeeKrakow Team 😊
2
208stewartf
September 2, 2026 · via Tripadvisor
Wieliczka salt mine
Good tour and guide knowledgeable. A couple in our party found it difficult because of their mobility but we still enjoyed the visit.
事業者からの返答
Dear Stewart,
Thank you so much for taking the time to share your feedback! 😊
We are delighted to hear that you enjoyed the Wieliczka Salt Mine tour and found our guide knowledgeable. The mine route can indeed be quite challenging due to the numerous steps and walking distance, so we really appreciate your understanding and are glad that your party still had a great overall experience! 🌟
Since you had such a positive experience with us, we would be incredibly grateful if you could also spare a moment to leave a review on Google!
Thank you for choosing SeeKrakow. We would love to welcome you back again next time you visit Krakow! 🇵🇱
Warm regards,
The SeeKrakow Team
I
I8270JHcarlam
August 11, 2026 · via Tripadvisor
It was an okay trip
The driver was good. The guide in the mines was very hard to understand. She did not welcome questions.
事業者からの返答
Hi Carla,
Thank you for sharing your feedback with us. 😊
We are glad to hear that you were satisfied with your driver, but we are truly sorry to learn that the mine guide did not meet your expectations. We always want our guests to feel welcome and to be able to follow along comfortably, so we will be passing your comments along to ensure the quality of communication is improved.
We really appreciate your honesty, as it helps us do better. We hope you still enjoyed the breathtaking views inside the mine, and we would love the opportunity to welcome you back on another SeeKrakow tour in the future to give you a much better experience! ⛏️✨
Warm regards,
The SeeKrakow Team
G
gel555
July 24, 2026 · via Tripadvisor
Salt Mines in Krakow
The tour was good. Worth going to! However was disappointed with the change in pickup/ drop off from my hotel to central meeting point. The tour operator reasoned that my hotel was in an area where vehicles are not allowed. But I was actually dropped off and picked up by uber at my hotel! No refund also offered by local tour operator for this change. Had to report matter to Headout to get a very small amount of refund for the inconvenience.
事業者からの返答
Dear gel555,
Thank you for sharing your feedback with us! We are glad to hear that you found the tour itself enjoyable and worth the visit.
At the same time, we completely understand your frustration regarding the last-minute change to your pickup and drop-off location. I’d like to offer a bit of context regarding our vehicle policies: while smaller passenger vehicles like Ubers or personal cars can often navigate certain restricted or pedestrian-priority zones, our larger commercial tour vehicles (coaches/minibuses) are subject to much stricter local transport regulations, weight limits, and loading-zone bans.
That being said, we realize how frustrating it is to have your expectations set on a hotel pickup, only to have to make your way to a central meeting point instead. Clear communication and smooth logistics are priorities for us, and I am sorry for the inconvenience and confusion this caused for your itinerary.
Because your booking was managed through Headout, any price adjustments or partial refunds had to be processed directly through their customer support platform, but we are glad to hear their team was able to assist you with a resolution.
We truly appreciate your feedback, as it helps us work closely with our booking partners to ensure local vehicle restrictions and pickup logistics are made crystal clear before booking. Thank you again for joining us, and we wish you smooth and safe travels on your future adventures!
Warm regards,
The SeeKrakow Team
S
sharonz2026
June 20, 2026 · via Tripadvisor
Unexpected
It was a nice experience. Pick up was perfectly on time and the salt mines were great. The only issue was that they did not tell us the time when to go back for the return trip, thus we did not do the museum part as we thought that the coach will not wait for us. Another issue was that we went up with the lift that is 400m away from the coach. We were confused how to find the coach. This should have been told to us before we enter the salt mines. Otherwise all was good.
事業者からの返答
Dear sharonz2026,
Thank you for taking the time to share your feedback with us. 😊 We are glad to hear that your pick-up was perfectly on time and that you found the salt mines themselves to be a nice experience!
At the same time, we are truly sorry for the confusion regarding the return time and the walk from the lift to the coach. We completely understand how frustrating it must have been to miss the museum part because of this. Your comments are incredibly valuable to us, and we will definitely discuss this with our team to ensure our drivers and coordinators provide clearer instructions and logistics before the tour begins. 🚌
We hope that despite these hiccups, you brought home some wonderful memories from Krakow. If you ever decide to visit our beautiful city again, we would love to have another chance to host you on one of our other SeeKrakow tours and provide you with a flawless experience. 🏰
Warm regards,
The SeeKrakow Team
A
alieshc2026
June 16, 2026 · via Tripadvisor
Salt mines in Krakow
Very pleasant and helpful driver and the tour guide in the salt mines gave lots of interesting information
事業者からの返答
Dear alieshc2026,
Thank you so much for your wonderful review! 😊 We are thrilled to hear that you had a great experience with our driver and that the tour guide in the Wieliczka Salt Mine shared so much interesting information with you.
We always strive to provide the best experience possible, so your kind words mean a lot to our team at SeeKrakow. If you have a quick moment, we would be incredibly grateful if you could also share your feedback on Google to help other travelers find us. 🌎
We hope you had a fantastic time in our beautiful city, and we would love to welcome you back in the future for another one of our SeeKrakow day tours! 🏰
Warm regards,
The SeeKrakow Team
G
GlobeTrotting794155
June 6, 2026 · via Tripadvisor
Irreliable provider headout
I book a tour under headout for 830am with hotel pickup. The tour was postponed to 1030am and told me 1 day before and the pickup was not my hotel but a pick up point which i had to walk 10mins in the rain to get to jt
事業者からの返答
Dear GlobeTrotting794155,
Thank you for bringing this to our attention, and we sincerely apologize for the disruption to your tour experience. We completely understand your frustration—getting a last-minute time change and having to walk in the rain to a pickup point is absolutely not the seamless experience we aim to provide.
While we occasionally have to adjust schedules or pickup points due to local traffic regulations or local operator availability, we know how frustrating it is to receive this news just a day before your tour.
We want to look directly into your booking and make this right. Please reach out to our dedicated support team with your booking ID and reference this review. We are committed to resolving this for you as quickly as possible.
Warm regards,
The SeeKrakow Team
