Great Choice
We are so glad we chose this company. The driver was in communication with us. He was courteous and friendly. Thank you!
事業者からの返答
Dear Karen,
Thank you so much for your kind feedback! We are delighted to know that you had such a positive experience with our service.
It’s great to hear that your driver’s communication, politeness, and professionalism left a strong impression.
Our goal is to provide dependable and tailored service, and we’re happy that your journey was smooth and pleasant.
We sincerely appreciate your recommendation and look forward to supporting your future travel needs!
Excellent Communication
Driver kept us informed on his time of arrival and stea of pickup. We received information about our pickup time and location 24 hours before our pickup.
事業者からの返答
Dear Pamela,
Thank you so much for your kind feedback! We are delighted to know that you had such a positive experience with our service.
It’s great to hear that your driver’s communication, politeness, and professionalism left a strong impression.
Our goal is to provide dependable and tailored service, and we’re happy that your journey was smooth and pleasant.
We sincerely appreciate your recommendation and look forward to supporting your future travel needs!
Extreme Excellence!
For sure book with confidence with VIATOR, as we have so many times!
This trip we booked Viator for 3 different transports with my mother-in-law who has limited mobility. The Viator drivers were on time, great with communication, courteous, patient, professional, helpful, friendly. Super clean vehicles! An excellent experience during all three transport experiences. THANK YOU!!
事業者からの返答
Dear Eunice,
Thank you for your glowing review! We’re thrilled to hear about your excellent experience with our service. It’s wonderful to know that the communication, courtesy, and professionalism of your driver exceeded your expectations.
Providing reliable and personalized service is our priority and we are pleased to have made your trip enjoyable.
We truly appreciate your recommendation and hope to assist you with your transportation needs again in the future!
Our driver was about an...
Our driver was about an hour late to pick us up. Traffic was bad but he did not allow for it despite knowing the area.
事業者からの返答
Dear Terri,
Thank you for sharing your feedback. The company sincerely apologizes for the delay in your pickup and fully understands how inconvenient this must have been.
Good morning. It’s very easy to explain — the traffic at the Port of Miami is extremely heavy. Any ride there can take between one to two hours to complete. That is the reason the driver arrived nearly one hour late to pick up the passenger.
The delay was entirely due to traffic inside the port. The driver kept the passenger informed at all times about the situation, and they also experienced the congestion firsthand once they left the port area. Unfortunately, traffic conditions at Port of Miami can be unpredictable, especially during peak cruise disembarkation hours.
The company always plans routes carefully and allows extra time when possible; however, on this occasion, the congestion within the port was beyond operational control.
Great service!
Our driver was excellent! He came on time, helped us with our bags, had a very clean vehicle, and once we arrived at our destination – he helped us with our bags again. Highly recommend!
事業者からの返答
Dear Customer,
Thank you for your glowing review! We’re thrilled to hear about your excellent experience with our service. It’s wonderful to know that the communication, courtesy, and professionalism of your driver exceeded your expectations.
Providing reliable and personalized service is our priority and we are pleased to have made your trip enjoyable.
We truly appreciate your recommendation and hope to assist you with your transportation needs again in the future!
