This experience was as promised. Our driver was on time, helped with luggage and let us choose the music for our ride. He made sure we were on time for our cruise out of Port Miami. The traffic was horrendous at the port but he maneuvered with patience and grace.
O
Owen_C
July 5, 2026
Simple and dependable
Courteous, dependable helpful drivers made the trips pretty seamless. The booking process also, was very simple
L
Lily_Y
June 22, 2026
Dependable. Andre was...
Dependable. Andre was professional and very friendly. He arrived early to pick us up. Communications with the company was easy.
J
James_D
May 30, 2026
Saved by Filmore!
Our driver Filmore was fantastic. After arriving at our pre booked hotel downtown Miami to only find that it was boarded up and closed. Ugh!! Filmore waited with my family until other lodging was found for my party of 6. Thank you to Filmore
L
Lawrence_O
May 30, 2026
Exceptional Service!!
Our family of 12 arrived at Miami International Airport. Miami Luxury Shuttle proactively reached out several times with the name and number of our driver. Our driver, Andres, also reached out and within minutes showed up where we were. The process was seamless. The vehicle was clean and was able to handle all our luggage. I would highly recommend Miami Luxury Shuttle to anyone traveling to Miami!!
K
Kim_H
May 26, 2026
Amazing Service
It was well worth the money. We will not travel any other way in the future. Fabio was amazing in knowing the port area of Miami. Kudos! He was also a pleasant driver. Thank you!
A
Alex_G
May 20, 2026
The ride to the port of...
The ride to the port of Miami was comfortable and great. Our driver Andres was on time and very courteous.
F
Fabricio_S
May 6, 2026
Additional charge on night before pickup
I scheduled one reservation with this transfer from my hotel to Port in one day:
- before the appointment, they sent me a message asking for additional $30 since my hotel wasn’t in the ‘central’ area. I scheduled with them because they didn’t have additional charges like others had; there was no information or charges on cashout process with this. Despite this, the group prioritized comfort and accepted this charge.
F
Fabricio_S
May 6, 2026
Miscommunication with company
I scheduled one reservation with this transfer from my hotel to Port in one day; and a new reservation from Port to Airport one week later. The reservations didn’t have relation between them. The first one had a pickup schedule at 11am. The second one didn’t, it was tied to the ship arrival (MSC World Orchestra), which happens every week around 9am.
Two issues occurred:
- before 1st reservation, they sent me a message asking for additional $30 since my hotel wasn’t in the ‘central’ area. I scheduled with them because they didn’t have additional charges like others had; there was no information or charges on cashout process with this. Despite this, the group prioritized comfort and accepted this charge;
- the company misunderstood the 2nd reservation and assumed that it should have 11am as pickup hour. No scheduled hour was set on this reservation, only the arrival of the ship. No communication was made. All messages sent by me in the chat were ignored from 9am until the end of that day;
I opened a complaint with Viator and got the reimbursement.
D
Dennis_Y
May 5, 2026
We asked and pay for...
We asked and pay for three 14pvans so we could put 10 people on each van in order to get all the luggage on. We'll your driver on the first van wouldn't put enough luggage on his van for ten people. He said put it on the second van, We'll she drove up and did the same thing so now we are stuck with 7 people left to ride and over half of our luggage outside. Then and stead of a 14 person van you send a 10 passenger van with all the luggage left. Wow so now that's not enough room. So I had to call a Uber to get them to the port. Sorry but I will never use this company again and I will encourage no one else to use you again!!!!!!!
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