We arrived at the specified time, half an hour earlier to get our entry tickets but the operator never arrived until five minutes before our entry time.
The actual museum and statue of David were awesome. Not over crowded and easy to manoeuvre around.
事業者からの返答
Good Morning from Caf Tour & Travel,0
Dear Valerie,
Thank you so much for sharing your experience with us! We’re delighted to hear that your visit to the Accademia and the statue of David was enjoyable, and that you could appreciate the masterpieces without feeling overcrowded. We also truly appreciate your patience regarding the ticket collection timing, your feedback helps us refine our service.
It was a pleasure to host you in Florence, and we would love to welcome you back soon to explore more of Florence’s art, culture, and hidden treasures.
Warm regards from Florence!
0
04lowrider
January 18, 2026 · via Tripadvisor
Amazing experience, well worth it.
Seeing the David is an amazing experience. Highly recommend this opportunity. Totally worth the time and the ship the line was awesome.
事業者からの返答
Good Morning from Caf Tour & Travel,
Dear Customer,
Thank you for sharing your experience! We’re thrilled to hear that seeing Michelangelo’s David was such a memorable and worthwhile moment. Experiencing this masterpiece in Florence is truly special, and we’re glad the visit exceeded your expectations. We hope to welcome you again soon for more unforgettable experiences in Tuscany.
Warm regards from Florence,
The Caf Tour & Travel Team
M
MarcelloSantadi
November 30, 2023 · via Tripadvisor
Excellent app
Quality of the audio on the app is excellent! Very easy to understand and use, plus you don't get bored because you choose what to listen and what not.
事業者からの返答
Good morning from Caf Tour & Travel,
Dear Marcello,
Thank you for taking the time to share your thoughts on our Accademia visit! It's fantastic to know you found a great app audio quality and that the user experience was both easy to understand and enjoyable at the same time.
At Caf Tour, we strive to provide a seamless and engaging experience for our visitors, and it's great to see that our tour met your expectations.
Should your future travels bring you back to Florence, we look forward to welcoming you again!
Warm regards
T
TaniaFongaro
November 30, 2023 · via Tripadvisor
Recommended for art lovers!
Skipped the long line at the entrance, and went straight to see the David! I'm an art lover, and having the time to visit at my own pace was fundamental. I loved the fact that you can both take your time and have a guide by your side. Recommended!
事業者からの返答
Dear Tania,
Thank you so much for sharing your positive feedback with us at Caf Tour & Travel!
It's great to hear you enjoyed the benefit of skipping the long line and having the opportunity to appreciate the artwork at your own pace.
As fellow art lovers, we understand the importance of savoring each moment, and we're delighted that our service allowed you to do just that.
We appreciate your recommendation and are honored to have contributed to your positive experience.
Hoping you will get the chance to come back to Italy and to have you back on one of our tours soon!
Warm regards
D
deborah_nichele
November 30, 2023 · via Tripadvisor
Loved my Accademia visit!
Great tour, the staff at the check-in was friendly and very helpful. The museum is amazing, and having a virtual guide helps a lot in understanding the story of each work of art.
事業者からの返答
Good morning from Caf Tour & Travel,
Dear Deborah,
Thank you for taking the time to share your positive experience with us!
It's fantastic to hear you had a great time and that our staff provided friendly and helpful service at the check-in. Ensuring a smooth and enjoyable start to your visit is a top priority for us.
We're glad you found the museum to be amazing, and we appreciate your feedback on the virtual guide. We believe in providing a comprehensive and immersive experience, and your comments validate our efforts.
If you ever plan to explore more cultural wonders, we would be honored to welcome you back in one of our activities!
Best regards from Florence
W
work-to-live-it-up
November 20, 2023 · via Tripadvisor
App does not work without WiFi.
The skip the line feature was the only good thing about this tour. We did everything instructed with the tour operator. We downloaded the app prior, got our QR code when we arrived, and tried to use the app. Because there is no WiFi in the museum, the app would not work. The tour operator did not offer any accommodation or partial refund. I would not use this tour company again.
事業者からの返答
Good afternoon from Caf Tour & Travel,
Dear Customer,
Thank you for taking the time to share your feedback. We're sorry to hear about the challenges you faced during your visit.
As written in all our information, customers need to download the app before the arrival at the meeting point, once you have installed the app in your smartphone, when you arrive at the meeting point you just need to insert your own credentials and it is done.
Our self-guided tour app is designed to work seamlessly in offline mode, allowing visitors to enjoy the museum visit without relying on an internet connection.
We apologize for any inconvenience you experienced, and we hope that the clarifications provided would meet your understanding.
Best regards
S
shelbyrc1234
June 24, 2022 · via Tripadvisor
Amazing tour with guide Galya!
I had such an incredible experience at the Accademia thanks to our guide, Galya. She was incredibly knowledgeable about the museum’s art and about Florence too. She was a pleasure to be around and made the experience fun and interesting. This was a great tour. It was quick but didn’t feel rushed, and we had time to explore the museum afterwards too.
S
Sandro_G
June 11, 2022 · via Viator
We bought a self guided...
We bought a self guided tour with an app for four of us. The app had only 1 possibility for loging in, so we couldn't all use it.
1人が参考になったと回答
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951olivias
September 23, 2019 · via Tripadvisor
Customer Service Appreciated
We are those people who loathe tour members who are late and make everyone else suffer because of their tardiness... However, we were one of those tardy tourists for our Accademia tour last week - because of our train from Rome to Florence experienced a 30-minute delay adding to a 10-minute wait in the taxi line at the station. I apologize to those in our tour who had to wait 10 minutes to enter the gallery.
That being said, when we realized we were going to be late for the meeting time and subsequently the entrance time, we immediately contacted CAF Tours to advise them of our predicament. Although they reminded us that our tickets are non-refundable if we are not on time and if the tour entered the gallery before we arrived, they did not let us lose hope and advised us to search for one of their team members in front of the gallery for a last-ditch effort to help us gain admittance.
I suspect the office relayed our situation to the team member and tour guide on-site and they decided to be patient and wait for us for as long as they could. We ended up being 10-minutes late of our start time and we started the tour with skip-the-line privileges as if nothing had happened.
Thank you to our guide and CAF tours for your patience.
The tour of the gallery was well lead by our guide. She helped us view the works of art from different perspectives while providing the history of how they came into existence. The gallery is small so the group of about 20 scattered at times but eventually, we re-grouped with the help of the earpiece which gave continuous narration during the tour.
We didn't have time to visit the Uffizi Gallery with CAF Tours but will definitely use them again when we return for another visit to Florence.
2人が参考になったと回答
S
strawmns
August 21, 2019 · via Tripadvisor
A must to see David..
The ease of using CAF TOURs / Viator for skip the line is well worth it. The lines in the heat of the summer are long and this way you can get in easily. The person with the tickets is near the entrance to the museum and has a identifying shift (there are several tour companies). They had our ticket - I showed him the receipt on my phone, we received our tickets and stood in the queue for those with tickets and didn't wait but maybe 10 minutes. Well worth it - CAF makes it easy - thank you!
