コモ、ルガーノ、ベラージオ：一日で2カ国を巡る特別クルーズ

Dear Victor, Thank you so much for your review and for your kind words about Salvatore and Toni! We are thrilled to hear that they kept everyone safe and ensured the day went smoothly. Regarding the air conditioning, we would like to assure you that the system was fully functional. However, with the current record-breaking heatwaves affecting all of Europe, the perceived temperature inside a full vehicle can unfortunately feel different, especially when stepping in from the extreme outdoor heat. As for the onboard restroom, for day trips with short driving intervals—usually between 1 and 1.5 hours maximum—bus toilets are generally not required. Because the transfer times are brief, it is much more comfortable and hygienic for guests to utilize the widely available public and private restrooms at each tourist destination we reach. We completely agree that staying hydrated in this heat is a priority, and we hope this clarifies how the tour is structured. Thank you again for your valuable feedback! Best regards, Davide

Dear Elline Callner, Thank you for sharing your feedback. We would like to clarify a few points regarding the structure and logistics of this itinerary to provide a clearer perspective. First, we would like to explain that Salvatore is a tour leader, not a licensed historical guide, which is a significant distinction. As specified in our product description, a tour leader's role is to coordinate the group's logistics and provide essential commentary. A major part of this 11-hour excursion consists of independent free time: specifically, 1.5 hours in Como, 2 hours in Bellagio, and 1 hour in Lugano. Because these are highly popular, well-equipped tourist destinations, public restrooms, cafes, and restaurants are widely available everywhere, making it very straightforward to locate a bathroom independently during your free time. Regarding Lugano, it is widely considered a beautiful and vibrant destination, offering a unique Swiss-Italian lakeside atmosphere that many of our guests thoroughly enjoy. To visit three distinct locations across two different countries in a single day, a certain amount of travel time is unavoidable. All of these driving times and the fast-paced nature of the itinerary are clearly specified in the tour description so that guests can manage their expectations before booking. We are sorry to hear that the experience did not meet your personal expectations, but we hope this clarifies the actual dynamics of the tour. Best regards, Davide

Dear Customer, Thank you for sharing your feedback. We would like to clarify a few points regarding the structure and logistics of this itinerary. First, a major part of this 11-hour day consists of free time: specifically, 1.5 hours in Como, 2 hours in Bellagio, and 1 hour in Lugano. Since you spend most of the day exploring independently at your own pace, it is difficult to understand how the staff could have rushed you during your free time. Furthermore, because these are highly popular tourist destinations, public restrooms, cafes, and restaurants are widely available everywhere, making it very straightforward to find a bathroom during these stops. We would also like to clarify that Salvatore is a tour leader, not a licensed tour guide, which is a significant distinction. As specified in our product description, a tour leader coordinates logistics and provides essential commentary on the bus, but is always happy to answer questions and share insights about the locations. Regarding the cost, at approximately €90-100, this tour is very competitively priced for the market, as it includes transportation, visits to Como, Lugano, and Bellagio, as well as a private boat cruise on Lake Como. Lastly, complimentary water is simply not included in the ticket price, but bottles can be purchased anywhere or directly on the bus for a very nominal fee. We are sorry to hear that the experience did not meet your expectations, but we hope this clarifies the actual dynamics of the tour. Best regards, Davide