51 euros thrown away, do not purchase it!
The information is not clear at all, and as soon as you try to use it you realize that all the main attractions are excluded.
Despite the poor information, it is non-refundable, even a few minutes after the purchase and without having used it. For example:
Rynek underground excluded.
St. Mary's Basilica excluded.
Schindler's Enamel Factory excluded.
And many other places that are indicated online.
Furthermore, the site indicates a cost of 40 euros for 2 days, when it actually costs 51.
I purchased the card for Monday and Tuesday, asking for specific info from the saleswoman, who also pointed out the Czartoryski Museum, which is included: too bad she didn't specify that it is closed on Mondays and that Tuesday has free access for everyone and an endless line.
Because obviously if you buy it on a Monday they don't warn you that almost everything is closed.
A further unclear aspect is that it is not a service provided by the Krakow tourism office, but by a private individual.
There is no brochure or piece of paper that can be consulted at the time of purchase, zero. You pay and then you realize how much money is wasted.
Never seen such an expensive and useless city card.
Terrible service from the operator.
事業者からの返答
Dear Customer,
Thank you for sharing your detailed feedback with us regarding your experience with the Krakow Card.
We are very sorry to hear about your frustration regarding the cost, included attractions, and opening hours. The list of included museums and pricing options is provided on our official product page, but we apologize if this information was unclear or if the recommendations given at the time of purchase did not meet your expectations.
Regarding ticket availability and schedules, major venues like the Schindler's Factory, Rynek Underground, and St. Mary's Basilica operate under strict visitor limits or separate ticketing systems set by the city, and many local museums do close on Mondays or offer free admission days. However, we take your comments about staff communication and paper brochures seriously, as clear information should always be provided prior to sale.
Because digital city cards are activated upon issue, non-refundable policies apply as stated during checkout, but we truly appreciate your notes on how we can improve clarity for future travelers.
Kind regards,
Discover Cracow Team
D
Donal Q
June 4, 2026 · via Tripadvisor
Can’t recommend this Museum Pass Discover Cracow
Note that unlike other city museum passes, this pass is from a private company Discover Cracow, and for this reason it is not available from the Krakow tourist information office. The company has an out of date webpage link on www.visitkrakow.com stating numerous attractions that the pass gives entry to, however, the following sites would NOT accept the 3 day Museum Pass:
- Rynek Underground Museum
- St Mary’s Basilica
- Museum of Municipal Engineering
- Schindler’s Enamel Factory Museum (advised they stopped accepting the pass in September 2025)
We did get free access to the Barbican, City Defence Walls, Arsenal and the Czartoryski Museum. However, it does not provide access to all the museums listed on several Museum Pass website links and AI; therefore it does not achieve value for money.
1人が参考になったと回答
事業者からの返答
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience with our Krakow City Pass did not meet your expectations and that you encountered difficulties at several attractions.
We would like to clarify that the Krakow City Pass is a proprietary product created, issued, and managed directly by our company, Discover Cracow. Because this is our official pass, the only definitive, accurate, and up-to-date list of included attractions is the one published exclusively on our official website.
Information found on third-party blogs, external tourism websites (including the one you mentioned), or generated by AI tools can frequently be outdated, incorrect, or misleading. We have no direct control over those external platforms, which is why we always strongly advise our guests to consult our official website directly when planning their visits.
Regarding the specific sites you mentioned:
Schindler’s Enamel Factory & Rynek Underground: Due to strict municipal capacity limits and independent reservation systems introduced by the city museum municipality, these venues regulate their own access.
St. Mary’s Basilica: This is an active place of worship managed privately by the parish rather than a city museum, meaning it requires its own separate admission.
We are glad you were able to successfully utilize the pass for the Czartoryski Museum, the Barbican, the City Defence Walls, and the Arsenal. However, we deeply regret any frustration caused by conflicting information you found online. We are actively contacting external travel sites to request the removal of their outdated content to prevent further confusion for future travelers.
Thank you again for your feedback, as it helps us protect our customers and ensure a smoother experience. We hope you still managed to enjoy the rich history and beauty of Kraków.
Kind Regards,
Discover Cracow Team
F
Frank_M
October 12, 2025 · via Viator
Access to a lot of attractions
Access to a lot of attractions: fast entrance.
You must keep in mind that most museums are closed on Monday
R
Rizalino_I
May 27, 2025 · via Viator
Very handy and easy to...
Very handy and easy to redeem plus you get to experience most kf the attraction in krakow and the transportation itself.
N
natasha_f
October 27, 2024 · via Viator
Not worth it
Wasn't worth the money because you had to pre book the underground museum and schindlers factory and they were full until 4.50. Other cities with these passes such as Lisbon you don't need to pre book the attractions with a city pass and can skip the queue.
事業者からの返答
Dear Customer,
Thank you for sharing your feedback regarding your recent experience with the underground museum and Schindler's factory. We apologize for the inconvenience you encountered with the pre-booking system. We understand how frustrating it can be to have limited availability, especially when you were hoping to maximize your time exploring.
We appreciate your comparison to other cities and will consider your suggestion about the flexibility of our booking system. Our goal is to make your visit as seamless as possible, and your feedback is invaluable in helping us improve our services.
As a gesture of goodwill, we would like to offer you a 10% discount on your next booking with us. You can use the promo code **Discover10** when you make your reservation.
Thank you once again for your insights, and we hope to have the opportunity to provide you with a better experience in the future.
Best regards,
Łukasz Mroczka
Sales Specialist
Discover Cracow
S
sharondX6472XX
March 29, 2024 · via Tripadvisor
Krakow visit
Good value, lots of travel on trams. Took us a while to find where to get card as it wasn’t clear on outside of buildings where to redeem. Then when we did find one the internet signal was terrible as it was underground
事業者からの返答
Thank you for choosing Discover Cracow! We are glad that the card was useful for you and that you were able to explore Krakow with it. On our official website there is a list of locations where you can collect the card. I hope you will choose Discover Cracow again!
B
Barbara_F
June 26, 2023 · via Viator
From Krakow Tour
The guide on our bus, Julia, was so helpful and friendly. Our guide at Auschwitz was excellent. She provided good information and had an obvious passion for helping people understand. The guide at Wieliczka Salt Mine was difficult to hear, but seemed to be very knowledgeable. Bus driver was efficient and helpful.
事業者からの返答
Hello,
Thank you for choosing Discover Cracow. Our staff was up to the task to make your entire trip go well. It is important for us that the client feels that customer care and the entire crew working for Discover Cracow are trying to give you the best possible experience from the trip. Thank you for your opinion and we encourage you to choose other Discover Cracow products!
P
Panayios666
August 20, 2019 · via Tripadvisor
nice one
Great pass, really worth the money. As an example, i can tell about Oscar Schindler 's factory where you can't find any tickets after 11am, but with this pass you can enter anyway
3人が参考になったと回答
事業者からの返答
Dear Customer,
Thank you for your great feedback! We are glad that our efforts and your opinions had a positive impact on your experience. It’s wonderful to hear that you found the pass valuable, especially for accessing popular sites like Oscar Schindler's factory without the hassle of ticket availability.
As a token of our appreciation, please enjoy a 10% discount on your next visit with the promo code **Discover10**.
Thank you once again for sharing your experience, and we hope to welcome you back soon!
Kind Regards,
Łukasz Mroczka
Discover Cracow
Sales Specialist
F
Footprints410331
August 6, 2019 · via Viator
Visit museums that you otherwise wouldn’t go into
Useful card if you have a few more days to waste after doing the major sights ie auschwitz and salt mines. We visited 16 out of the 40. Allows you onto trams and buses with worrying about getting tickets and finding spare change. If are not a museum person then probably not worth it, as average entry price is approx 10 zloty. Apart from Schindler’s factory which was 24 zloty.
On website since April 2019, allowed assess to Wawel cathedral . The website said audioguide should be included in Wawel cathedral however they refused us this and said not included and refused to listen or read the website details. Only disappointing aspect of trip. Shows poor communication between the discover Cracow company and the workers at the tourist sites.
If in krakow for less than 4 days then not worth it. As auschwitz takes a whole day and salt mines half a day.
事業者からの返答
Dear Customer,
Thank you for sharing your feedback. We are glad to hear that you found the card useful for getting around Krakow, but we sincerely apologize for the confusion regarding the audioguide at Wawel Cathedral and the discrepancy between the website and what was offered at the site. We understand how frustrating this must have been, especially when expectations are not met.
We will address this with both the Discover Cracow team and the staff at the tourist sites to ensure better communication and consistency regarding the services provided.
As a gesture of goodwill, we would like to offer you a 10% discount on your next booking with us. Please use the code Discover10 when making your reservation.
Once again, we apologize for the inconvenience and appreciate your feedback, which will help us improve our service moving forward.
Kind Regards,
Sales Specialist
Łukasz Mroczka
Discover Cracow
P
piccolaNU
January 9, 2019 · via Tripadvisor
almost useless paper
The museums concerned are almost all "minor" , for important things you have to pay the ticket, see royal castle x example. It can be useful for urban transport but at a cost of 25 euros it does not pay since a ticket costs very few sloty
1人が参考になったと回答
事業者からの返答
Mi dispiace sapere che non hai trovato valore nella carta e che l’esperienza non è stata all'altezza delle tue aspettative. È comprensibile che ti aspettassi accesso a più attrazioni senza costi aggiuntivi, soprattutto per i musei e i luoghi di interesse principali.
Il tuo feedback riguardo al costo e all'utilità della carta sarà utile per noi mentre lavoriamo per migliorare i nostri servizi e le informazioni fornite ai visitatori. Se hai ulteriori suggerimenti su come possiamo fare meglio o se desideri discutere la tua esperienza in modo più dettagliato, non esitare a contattarci.
Grazie per aver condiviso la tua opinione, e speriamo che le tue future visite siano più soddisfacenti.
Cordiali saluti,
Rafał Moryto
CEO DiscoverCracow
