Dear all,
I could not get my ticket, and you promised a full refund. However, I have not received it yet. Could you please confirm when I will receive it?
Best regards,
Jose Chillemi
事業者からの返答
Our records mentioned that you didn't showed up in the meeting point on time
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Brittany_L
October 3, 2026 · via Viator
The tickets were great. The meeting point was not.
We arrived to the meeting point 30 mins early. No tour guide was present. After 5 minutes late, I inquired on the text chat for assistance. I attempted to contact the local tour guide and viator twice. At 25 minutes past I called again after being hung up on and VM. The representative was able to finally contact the local guide who said we were not in the system. I showed the original email confirmation, the second email confirmation and the e ticket that was downloaded.
They offered the next time line for the tour and we hopped right in the line.
Once the tickets were in hand, the process was easy. Insanely overpriced but worth skipping the line if your goal is to see ‘David’.
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Dr_D
September 26, 2026 · via Viator
Rip off site.
very unsettling. There was poor directions. No one was at the site stated in the instructions to meet and get tickets. I made several calls that went unanswered. Needless to say a terrible experience. Expected a timed entry per the website and purchase, but was over an hour late.
事業者からの返答
However, our records confirm that our representative was present at the designated meeting point at the scheduled time. Unfortunately, you did not arrive at the meeting point on time, so the tickets could not be handed over as planned. Timed-entry bookings require punctual arrival, as museums strictly control admission slots. Therefore, the resulting delay was beyond our control and cannot be attributed to our service.
You was in wrong location
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Darren_T
September 6, 2026 · via Viator
Great experience, made it simple
Viator was simple and made our tour easy. Met at the designated place, showed the guide our reservation and he gave us tickets. We were inside within 2 minutes. Definitely worth buying ahead of time.
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Sunshine45874071951
July 23, 2026 · via Tripadvisor
More than just David
Everyone comes for David, but I ended up enjoying the unfinished sculptures just as much. They give a fascinating look into Michelangelo's work.
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Damian_P
June 3, 2026 · via Viator
No one showed up with my ticket.
The person with my ticket never showed up, I lost time and money. I request a full refund of the cost.
事業者からの返答
Estimado cliente, usted no se presentó a tiempo en el punto de encuentro indicado. Debido a su retraso, no pudo encontrar al anfitrión ni unirse a la actividad. Nuestro equipo y el anfitrión estuvieron presentes en el lugar y horario establecidos, por lo que lamentablemente no podemos responsabilizarnos por la ausencia. Gracias por su comprensión.
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donnawI1232JK
May 25, 2026 · via Tripadvisor
Dissatisfied
Buyer beware. We received no direction as to where to use our priority entry tickets purchased through Tripadvisor. On the scheduled day (May 19) and time (10 am) to utilize our priority tickets we could not identify an agent to process our ticket. After many confusing conversations with guides of the Academia and other touring service agents we were told our priority tour was cancelled due to a third party sever shut down. No communication from Tripadvisor or refund to date. Very disappointed.
事業者からの返答
Thank you for your feedback. Our host was present at the designated meeting point on May 19 at 10 am as scheduled. We made multiple attempts to contact you, however we were unable to reach you. As our records show you did not arrive at the meeting point at the confirmed time, we were unable to process your entry. We encourage you to reach out to us directly so we can review the details of your booking and work toward a resolution.
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Venture25098374706
January 23, 2026 · via Tripadvisor
Good option on a busy day
The regular line was very long, so this ticket helped a lot.We got inside quickly and without problems.
The gallery layout is simple and clear.David alone makes the visit worth it.I would recommend this ticket during peak season.
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H1756PYanav
January 1, 2026 · via Tripadvisor
Robbery!
Check the date on official sites. They sold me the experience with knowledge that the museum does not open on January 1. A robbery!
事業者からの返答
La experiencia fue vendida conforme a la información publicada y actualizada en el momento de la reserva, y no se vendieron entradas para una fecha de cierre. En caso de cambios extraordinarios decididos por el museo, estos dependen exclusivamente de la institución y no del operador
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Steven_P
November 10, 2025 · via Viator
I didn’t get what I paid for.
I paid for two tickets which allowed me entrance and audio guides. When I went in, the museum said I had to pay for the audio guides. I called Viator, and they refused to give me any reimbursement for the audio guides. I didn’t buy the audio guides since I didn’t have a way to pay for them at the time.
事業者からの返答
Thank you for your review. Your ticket included the audio guides digitally from us, so no extra payment was required at the museum. It seems there was a misunderstanding on-site. If you couldn’t access the audio guide link, please contact us and we’ll assist you right away