Excellent transport company. Very smooth communication beforehand and very accommodating drivers. I had a flight cancellation, postponing my arrival to the day after the initial date, and Andres was particularly understanding with us. It’s a 10/10, I am won over
Thank you for your kindness and friendliness. Thank you for helping us with the luggage all the way to the front of the hotel
I am keeping your contact information carefully because I will reach out to you again when I am in Miami.
Thanks again
B
Brian_H
June 2, 2026
South Beach
It was a perfect experience. Our driver was ready and waiting for us when our plane landed. He got us to our hotel with no worries.
D
Don_J
May 13, 2026
Very easy they meet you...
Very easy they meet you at the luggage carousel. Clean car very professional driver. They have water when you get in the car.
K
Kristi_S
May 4, 2026
Cesar was a wonderful...
Cesar was a wonderful driver and got us to the port without any incidents. Highly recommend this company
C
Casserini_M
April 4, 2026
Airport pick up
Great car, friendly driver, pick up from Departure area and not arrival like other from us; free nottle water
K
Karen_Y
March 26, 2026
Best trip to port
Was extremely prompt. Gorgeous black car. Exceptionally clean. Driver very professional. Highly recommend
L
Lisbeth_L
March 24, 2026
Poor communication and late pickup
I booked the pickup for 12:30 in Miami. Received confirmation of pickup time. When checking on pickup time prior to leaving Dallas pickup time is now 11:10am which is the arrival time of our flight. I text the driver and Viator via the app to confirm our pickup is 12:30. No responses. In Miami still no response. Finally get a response from driver that a new driver is picking us up. 12:.23 new driver calls and says he is 10 min late. That extended to 30 min. He had difficulty finder Level 1 door 21. Telling us to look for a black SUV is a joke as there are so many black SUV driving through the airport. There is no marking on the SUV indicating it’s from Viator. So for $115 dollars this was not a good experience at all.
事業者からの返答
Allow us to clarify an important aspect of our airport procedures. For arrivals at Miami International Airport, we strongly recommend and primarily offer meet & greet service at the baggage claim area assigned to your flight.
We sincerely regret the inconvenience and the lack of timely communication you experienced during your arrival in Miami. This is certainly not the level of service we aim to provide.
However, by meeting you directly at baggage claim, we can track your flight in real time, including any delays or early arrivals
Receive updates on your assigned baggage claim carousel
Position the chauffeur accurately and avoid confusion within the airport’s high-traffic curbside areas
Curbside pickups, while available upon request, can often present challenges due to traffic congestion, restricted stopping times, and the high volume of similar vehicles—particularly black SUVs—circulating simultaneously. This can unfortunately lead to delays and difficulty locating your assigned vehicle, as you experienced.
We also acknowledge the delay in driver communication and the reassignment process, which should have been handled more proactively. We've escalated this internally to improve coordination and responsiveness going forward.
T
Terri_P
March 21, 2026
Awesome and Dependable
Awesome communication…..prompt. I was given my driver’s contact info so I was able to text him before disembarking from our cruise. Easy and right on time with a beautiful SUV!
L
LaNai_P
March 20, 2026
Excellent service
Excellent service Manuel was on time very courteous very professional. SUV was clean had waters tissue wipes and hand sanitizer. Would highly recommend this service and Manuel!!
C
Concetta_T
March 15, 2026
1st Time Experiencing Private Transportation
Every thing was 10/10 on time an very professional
My 1st booking a private transportation an will do it again if I’m ever in Miami
Miamiの類似ツアーを比較
最安値: Miami Biscayne Bay rich and famous Sightseeing Boat Tour — $30
最高評価: Little Havana Food and Walking Tour in Miami — 4.9 (9,868 件のレビュー)
最短: Speedboat Sightseeing Adventure of Miami — 45 分
