Very confusing method for getting tickets! Had to buy audio guide and visit multiple locations to get ticket. Too many emails that were of no relevance
事業者からの返答
Dear Robert S,
Thank you for sharing your feedback, and we apologize for the inconvenience caused. Upon reviewing your booking, we confirmed that the tickets and digital audio guide were duly shared with you via email and on the WhatsApp number provided.
We wish you had contacted our support team at the time you experienced the issue, as we would have been happy to assist you immediately and clarify any confusion regarding the ticket and audio guide access.
We appreciate your feedback
I
Inaki_I
July 18, 2026 · via Viator
The ticket worked but...
The ticket worked but the audio guide did not. Impossible to register on yotours. I had to create an account but it was impossible.
事業者からの返答
Dear Inaki I,
Thank you for taking the time to share your feedback. We are pleased to hear that you were glad to visit overall, though we are truly sorry to hear that the audio app did not work during your experience. Our support team is always available and would have gladly assisted you to access the audio guide. if we had been contacted during your visit.
We truly value your feedback, as it helps us improve the experience for future guests.
M
Melissa_M
July 1, 2026 · via Viator
This was an incredible ...
This was an incredible tour. Fernando was amazing! Super informative and funny. He was knowledgeable and kept us interested. I highly recommend this tour so that you maximize the time spent and truly become educated. We had such a great time. Brava!
事業者からの返答
Dear Melissa M,
Thanks for your feedback, we are glad you had a nice time and enjoyed your visit.
L
Letitia_W
June 25, 2026 · via Viator
We spent most of our time...
We spent most of our time in the museums. This audio tour did not have as much information through the museums as I would have liked. It looked like the tour of the rest of the castle was good, but it was way too hot when we were here to stay outside that long.
事業者からの返答
Dear Letitia W,
Thank you for your feedback. We are glad to hear that you enjoyed exploring the castle and museums.
We are sorry that the audio tour did not meet your expectation. The audio guide is designed to offer detailed commentary on the castle and its surroundings, but we appreciate your feedback,
Regarding weather conditions which are unfortunately beyond our control, we appreciate your understanding.
Thank you again for sharing your experience.
C
Cornet valentin C
June 19, 2026 · via Tripadvisor
To be done if you are in Milan.
Magnificent from the outside, it is especially immense.
The interior, on the other hand, is nothing less than a museum. Do not expect to see reconstructions or anything else; only old collectible items are displayed there.
If you love art or history, this is for you.
If you pass through Milan, you must stop.
事業者からの返答
Dear Cornet valentin C,
Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your visit and found the attraction to be such an impressive and worthwhile stop in Milan. Its remarkable architecture and rich collection of historical artifacts certainly make it a special experience for visitors interested in art and history.
We appreciate your recommendation and hope you had a wonderful time exploring the city.
C
Caroline_F
June 10, 2026 · via Viator
It was disappointing that...
It was disappointing that the tickets did not include a walk around the battelments at the top of the castle and you had to buy an additional ticket. A map would have been helpful as we couldn’t find entry into the ancient musical instruments display.
事業者からの返答
Dear Caroline F, thank you for your feedback. We are glad to hear that you enjoyed your visit. Upon reviewing, we can confirm that the tickets were delivered as per the inclusions mentioned at the time of booking and on the confirmation voucher. We regret any confusion this may have caused & appreciate your valuable feedback, as it helps us improve the guest experience.
M
Mark_C
May 20, 2026 · via Viator
Don’t buy your tickets this way, it’s a scam.
Don’t buy tickets to the museum this way. We purchased 2 museum entrance tickets with audio tour for $36. We arrived on time at the ticket entrance only to be told our QR code was just a voucher for a ticket that had to be redeemed outside the grounds of the museum. Nothing in our emails from this company gave us a location on where to redeem the voucher. It’s a scam.
事業者からの返答
Dear Mark C,
Thank you for your feedback. We are sorry to hear about the confusion and inconvenience you experienced during your visit.
Upon reviewing your booking, we identified that the actual tickets and related access details were duly shared via email and WhatsApp prior to your visit. We sincerely wish we had been contacted during your visit so we could have assisted you immediately and helped avoid any inconvenience.
J
Jeff_S
May 9, 2026 · via Viator
Tickets we booked ended...
Tickets we booked ended up to be for an overbooked event. Viator should have known that before accepting our booking for that time. Even though they have agreed to refund our ticket price , we did not get to see the event we wanted to see.
事業者からの返答
Dear Jeff S,
Thanks for your feedback, We’re very sorry to hear about your experience.
Unfortunately, access restrictions from the venue led to the time slot becoming unavailable after your booking was confirmed. As soon as we received this update, our team reached out to you with the best alternative options available. We understand that these did not fit your schedule. So our team proceeded with a full refund for your booking, which has been processed promptly.
J
Javier D
April 22, 2026 · via Tripadvisor
Bad experience with Tripadvisor
The Tripadvisor service was extremely bad °°°
I cannot get my tickets, was a very frustrating situation...
事業者からの返答
Dear Javier D,
Thanks for your feedback, we are sorry to hear about the confusion, the ticket was shared through the viator app., email and WhatsApp, we are sorry to hear that you missed checking the same.
T
Tyson U
April 11, 2026 · via Tripadvisor
Milan's history with the castle
Endeavour the milan history with these landmark,
It's a small castle that can be covered in very short time and a good experience to know more about the milan's history
From towers you can also get a city view..
事業者からの返答
Dear Tyson U,
Thanks for your feedback, we are glad you had a nice time and enjoyed your visit.
